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Network Support Jobs in Raleigh, NC (NOW HIRING)

Innosoul inc

Telecom/Network Technician

Raleigh, NC · On-site

$22.75 - $29.50/hr

Receiving, triaging, documenting, and tracking support tickets through resolution. Troubleshooting network, telecom, and connectivity issues affecting 911 operations. Communicating with: 911 ...

Judge Group, Inc.

Technician-NOC (Net) - II

Cary, NC

$45 - $55/hr

In this role, you will troubleshoot complex network issues, support enterprise customers, and ensure system reliability while collaborating across teams to resolve incidents efficiently. You will act ...

Segra

Network Architect - Planning

Raleigh, NC · Hybrid

$100K - $135K/yr

Supporting product development initiatives. * Fiber asset evaluation. * Review and recommendations for vendor network equipment. * Network expansion planning. * Help to recommend and document company ...

Procom Consultants Group

Senior Network Engineer

Durham, NC · On-site

$100K - $137K/yr

Perform engineering, design and technical support for customer and internal networks. Coordinates with other departments any network changes or activities that could affect them. Provide skills ...

Apex Tool Group

Network & Voice Engineer

Apex, NC

This role is responsible for the design, implementation, and support of both enterprise network infrastructure and voice/unified communications (UC/UCaaS) platforms across a global enterprise ...

A.C. Coy

Network Engineer (LAN/Wireless)

Raleigh, NC · On-site

Configure and support wireless systems. * Travel to remote sites for survey, installation and upgrade of network equipment. * Perform site migrations. * Architecture design, and systems ...

A.C. Coy

Network Engineer (LAN/Wireless)

Raleigh, NC · On-site

Configure and support wireless systems. * Travel to remote sites for survey, installation and upgrade of network equipment. * Perform site migrations. * Architecture design, and systems ...

A.C. Coy

Network Engineer (LAN/Wireless)

Raleigh, NC · On-site

Configure and support wireless systems. * Travel to remote sites for survey, installation and upgrade of network equipment. * Perform site migrations. * Architecture design, and systems ...

A.C. Coy

Network Engineer (LAN/Wireless)

Raleigh, NC · On-site

Configure and support wireless systems. * Travel to remote sites for survey, installation and upgrade of network equipment. * Perform site migrations. * Architecture design, and systems ...

A.C. Coy

Network Engineer (LAN/Wireless)

Raleigh, NC · On-site

Configure and support wireless systems. * Travel to remote sites for survey, installation and upgrade of network equipment. * Perform site migrations. * Architecture design, and systems ...

Ralliant

Network Security Engineer

Raleigh, NC · On-site +1

$101K - $139K/yr

Support and review network and infrastructure changes, validating configurations for secure access, least privilege, resiliency, and operational correctness. * Partner with Cyber Defense Operations ...

Ralliant

Network Security Engineer

Raleigh, NC · On-site

$101K - $139K/yr

... • Support and review network and infrastructure changes, validating configurations for secure access, least privilege, resiliency, and operational correctness. • Partner with Cyber Defense ...

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All JobsNetwork Support JobsNetwork Support Jobs in Raleigh, NC

Network Support information

See Raleigh, NC salary details

$14

$25

$36

How much do network support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for network support in Raleigh, NC is $25.64, according to ZipRecruiter salary data. Most workers in this role earn between $22.64 and $27.55 per hour, depending on experience, location, and employer.

What is the difference between Network Support vs Network Administrator?

AspectNetwork SupportNetwork Administrator
CertificationsCompTIA Network+, Cisco CCNA (often)CompTIA Network+, Cisco CCNA, sometimes higher certifications
Work EnvironmentHelpdesk, troubleshooting, user support, often in IT support teamsNetwork management, configuration, maintenance, often in IT departments
ResponsibilitiesAssist users, troubleshoot network issues, basic setupDesign, implement, monitor, and maintain network infrastructure
Employer & Industry UsageHelpdesk roles, small to medium businesses, IT support firmsLarge organizations, enterprise networks, government agencies

Network Support focuses on troubleshooting and assisting users with network issues, often in a helpdesk setting. Network Administrators handle the design, configuration, and maintenance of network infrastructure. While both roles require similar certifications and work in related environments, Network Support is more user-focused, whereas Network Administrators manage the overall network health and performance.

What is a Network Support role?

A Network Support professional is responsible for maintaining, troubleshooting, and supporting computer networks within an organization. Their duties include ensuring network connectivity, resolving network-related issues, and assisting with hardware and software configurations. They also monitor network performance, perform upgrades, and provide technical support to users. Network Support specialists play a crucial role in keeping business operations running smoothly by ensuring reliable and secure network infrastructure.

What are some common challenges faced by Network Support professionals, and how can they be addressed?

Network Support professionals often encounter challenges such as troubleshooting complex connectivity issues, managing hardware failures, and staying updated with rapidly evolving technologies. These challenges can be addressed by developing strong analytical skills, maintaining detailed documentation, and participating in ongoing training or certification programs. Collaboration with other IT teams and clear communication with end-users are also crucial for resolving issues efficiently and minimizing downtime.

What are the key skills and qualifications needed to thrive as a Network Support professional, and why are they important?

To thrive as a Network Support professional, you need a solid understanding of computer networking, troubleshooting, and network security, typically supported by a degree in IT or related certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and diagnostic software is essential for managing and resolving technical issues efficiently. Strong analytical thinking, communication skills, and patience are vital soft skills for diagnosing problems and assisting users. These competencies ensure reliable network performance, minimize downtime, and provide effective support to maintain organizational productivity.
What are popular job titles related to Network Support jobs in Raleigh, NC? For Network Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Network Support jobs in Raleigh, NC look for? The top searched job categories for Network Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Network Support jobs? Cities near Raleigh, NC with the most Network Support job openings:
Network Support jobs near you
Infographic showing various Network Support job openings in Raleigh, NC as of May 2026, with employment types broken down into 51% Full Time, 45% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,335 per year, or $25.6 per hour.

Network Services Lead

Computer World Services

Morrisville, NC

$94K - $131K/yr

Full-time

Posted 7 days ago

Job description

Computer World Services Corp (CWS) is seeking an exceptional candidate to serve as the Network Services Lead for the
NIH/National Institute of Environmental Health Sciences (NIEHS), IT Infrastructure Program. NIEHS requires support for
proactive and effective project management, efficient administration of the Data Center, successful operations and
maintenance of servers, applications and networks, and prompt and efficient service desk support.

The Network Services Lead is responsible for managing and supporting the NIEHS's critical network environment, ensuring robust and secure connectivity across multiple locations. This role involves overseeing the installation, implementation, troubleshooting, and maintenance of WANs and LANs, as well as managing network operations, security, and performance. The Network Services Lead will coordinate with internal teams and external vendors to resolve network issues, support unified communications, and ensure compliance with industry standards and regulatory requirements. The ideal candidate will have a strong background in network management, proven experience in production support, and a deep understanding of network security protocols and best practices. This role demands excellent problem-solving skills, attention to detail, and the ability to manage complex network infrastructures effectively.
Key Tasks & Responsibilities
  • Network Management and Support:
  • Operate and maintain NIEHS's critical network environment, ensuring connectivity across all NIEHS buildings and one offsite facility.
  • Provide full-range IT management and support network management, including segment provisioning, IP address allocation, Network Access Control (NAC), and IPv6 rollout.
  • Oversee operations, administration, maintenance, and provisioning of LAN and WAN systems.
  • Track and maintain network resources, including media access control (MAC) and IP addresses.
  • Troubleshooting and Production Support:
  • Provide production support for network operations, monitoring day-to-day performance, and resolving network issues.
  • Support second-level problem identification, diagnosis, and resolution.
  • Dispatch and coordinate with circuit and hardware vendors for problem resolution.
  • Monitor network performance, provide statistics, and implement strategies for maintaining network infrastructure.
  • Network Security:
  • Support network security measures, including threat monitoring, prevention, and risk analysis.
  • Assist with intrusion and vulnerability testing.
  • Prepare and support NIH and GAO audits, ensuring compliance with security requirements.
  • Network Performance Monitoring:
  • Ensure consistent configuration and tracking of network equipment.
  • Furnish monthly network performance reports, including traffic analysis, bandwidth utilization, errors, and other metrics.
  • Monitor real-time network performance and alert on device failures and threshold breaches.
  • Unified Communications and Video Teleconferencing:
  • Support the configuration and provisioning of UC and VTC services and devices.
  • Assist with troubleshooting and forward service requests to NIEHS ASAB.
  • Cabling and Infrastructure Support:
  • Support the installation, reinstallation, removal, and maintenance of ethernet and fiber optic cabling.
  • Ensure compliance with NIH Design Requirements Manual and industry standards.
  • Perform and document testing of CAT6a and higher copper cable systems, as well as fiber cable testing for effective splicing and attenuation measurements.
Education & General Experience
  • B.S. in Computer Science, Information Technology Management, or Engineering.
  • Alternatively, four years of related experience may substitute for the educational requirement.
  • Minimum 5 years of experience supporting installation, implementation, troubleshooting, and maintenance of WANs and LANs.
  • Experience designing and managing WAN infrastructure and related processes.
  • Production support experience, including day-to-day operations, monitoring, and problem resolution.
  • Experience supporting the dispatch of circuit and hardware vendors and escalation communication.
  • Knowledge of software systems, architectures, communication protocols, and network hardware devices.
Certifications
  • Relevant certifications in network management and security (e.g., CCNA, CCNP, CISSP) are preferred.
  • ITIL 4 (Preferred)
Security Clearance
  • Public Trust Moderate (Tier 2)
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
  • May require local travel to customer sites.
  • This position may require working outside of regular business hours, including nights, weekends, and holidays to support after-hour emergencies or surge support.
  • May require sitting/standing for extended periods and performing tasks involving bending, stooping, and reaching.
  • Potential continental US travel to other customer locations, if required
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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