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Technology Assistant Jobs in Bothell, WA (NOW HIRING)

PRS Management, Inc.

CNA/Med Tech

Seattle, WA · On-site

$22.50 - $25/hr

Overview CNA/Med Tech - Memory Care Schedule: Tuesday, Wednesday and Thursday from 10:30pm-6:30am Wage Range: $22.50 - $25.00 /hr DOE Mirabella Seattle, a part of Pacific Retirement Services, is a ...

PRS Management, Inc.

CNA/Med Tech

Seattle, WA · On-site

$22.50 - $25/hr

Overview CNA/Med Tech - Memory Care Schedule: Tuesday, Wednesday and Thursday from 10:30pm-6:30am Wage Range: $22.50 - $25.00 /hr DOE Mirabella Seattle, a part of Pacific Retirement Services, is a ...

Acrisure

Sr Account Manager

Lynnwood, WA · On-site

Understand and utilize upload, download, and interface technology. * Assist other departments in securing and/or providing information necessary to issue appropriate policies in their department for ...

Sono Bello

Intern- IT Helpdesk

Bellevue, WA

$20/hr

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene ... ESSENTIAL DUTIES AND RESPONSIBILTIES: * Assist with maintaining Active Directory by identifying ...

CT Assist

CT Surgery NP, perm

Seattle, WA · Hybrid

This state-of-the-art facility has five high-tech operating rooms, among the most advanced in the ... Cardiothoracic Surgery Nurse Practitioner / Physician Assistant * Start: ASAP * Schedule: M-F ...

CT Assist

CT Surgery NP, perm

Seattle, WA · Hybrid

This state-of-the-art facility has five high-tech operating rooms, among the most advanced in the ... Cardiothoracic Surgery Nurse Practitioner / Physician Assistant * Start: ASAP * Schedule: M-F ...

Sono Bello

Intern- IT Helpdesk

Bellevue, WA

$20/hr

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene ... ESSENTIAL DUTIES AND RESPONSIBILTIES: * Assist with maintaining Active Directory by identifying ...

Sono Bello

Intern- IT Helpdesk

Bellevue, WA · On-site

$20/hr

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene ... ESSENTIAL DUTIES AND RESPONSIBILTIES: * Assist with maintaining Active Directory by identifying ...

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Technology Assistant information

What are the key skills and qualifications needed to thrive as a Technology Assistant, and why are they important?

To thrive as a Technology Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with operating systems, help desk ticketing systems, and standard office software is typically required. Strong communication, problem-solving abilities, and patience are essential soft skills for interacting with users and resolving technical issues efficiently. These skills ensure smooth technology operations and effective support for staff and system users in various organizational settings.

What are some common challenges Technology Assistants face when supporting end-users, and how can they overcome them?

Technology Assistants often encounter challenges such as addressing a wide range of technical issues from users with varying skill levels, managing multiple support requests simultaneously, and staying up to date with rapidly changing technology. To overcome these challenges, strong communication and time-management skills are essential, as is a willingness to continuously learn about new tools and updates. Proactively building a knowledge base and collaborating closely with team members can also help resolve issues more efficiently and improve the overall user experience.

What does a Technology Assistant do?

A Technology Assistant supports the daily operations of technology systems in an organization, such as troubleshooting hardware and software issues, assisting users with technical problems, and maintaining computer equipment. They often help with setting up devices, installing software, and ensuring that networks run smoothly. Technology Assistants may also provide training and guidance to staff on technology use, keep inventory of equipment, and escalate complex issues to higher-level IT staff. Their role is essential for keeping technology resources functioning efficiently in educational, corporate, or other settings.

What is the difference between Technology Assistant vs IT Support Specialist?

AspectTechnology AssistantIT Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may require certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+ often preferred
Work EnvironmentEducational institutions, small businesses, or corporate officesCorporate IT departments, tech companies, or service providers
Employer & Industry UsageEducational and small business sectorsIT service providers, large corporations, and tech firms
Common Search & Comparison IntentUnderstanding entry-level tech support rolesTechnical support and troubleshooting roles

The main difference between a Technology Assistant and an IT Support Specialist lies in their typical work environments and responsibilities. Technology Assistants often work in educational or small business settings, providing basic tech support, while IT Support Specialists usually operate in larger organizations, handling more complex technical issues. Both roles require similar certifications and skills, but their scope and work context differ.

What are the most commonly searched types of Technology jobs in Bothell, WA? The most popular types of Technology jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Technology Assistant jobs? Cities near Bothell, WA with the most Technology Assistant job openings:
Technology Assistant jobs near you
Onsite IT Support Technician

Onsite IT Support Technician

Milestone Technologies, Inc.

Seattle, WA • On-site

$24.50 - $33.50/hr

Other

Posted 8 days ago

Job description

Provide entry-level onsite IT support for end users by following documented procedures and escalation paths. This role focuses on basic troubleshooting, customer assistance, and hands-on support, with training and guidance provided.

Key ResponsibilitiesUser Support
  • Provide walk-up and desk-side support for common IT issues
  • Assist users with basic questions and requests
  • Support new hire and intern onboarding activities
  • Deliver friendly, professional customer service
  • Escalate issues when troubleshooting steps are exhausted
Hardware & Device Support
  • Assist with setup and basic troubleshooting of:Laptops, monitors, keyboards, mice, and peripherals Mobile phones and tablets
  • Perform simple break/fix actions: Device swaps Cable replacement Power and connectivity checks
  • Support basic printer issues (paper jams, toner replacement)
Software & Application Support
  • Assist users with common applications, including:Google WorkspaceMicrosoft OfficeZoom and Slack
  • Help users with login issues, password resets, and MFA prompts
  • Follow runbooks to resolve common application issues
AV & Conference Room Support
  • Perform basic conference room checks:Powering on equipmentVerifying displays and connections
  • Report and escalate AV issues using documented procedures
Network & Connectivity (Basic)
  • Assist users with basic connectivity issues:Wi-Fi connectionVPN login
  • Perform simple checks (cables, adapters, device settings)
  • Escalate network issues to senior support teams
Access & Security Support
  • Assist with:Account access requestsDevice enrollment and setup
  • Follow security procedures for device handling and returns
Asset & Inventory Support
  • Help manage IT inventory and storage areas
  • Assist with asset tagging and equipment tracking
  • Prepare equipment for new hires, reuse, or return
  • Support equipment vending machines if applicable
Process & Team Support
  • Follow documented procedures, runbooks, and checklists
  • Accurately log and update tickets in the ITSM system
  • Participate in training, onboarding, and refresher sessions
  • Ask questions and seek guidance when needed
KPIs & Expectations
  • Meet assigned ticket volume targets
  • Follow SLAs and escalation timelines
  • Maintain positive customer satisfaction scores
  • Respond promptly to walk-up and chat requests
Required Skills & Experience
  • 0-1 year of IT support or customer service experience (training provided)
  • Basic familiarity with:Windows or macOSCommon productivity tools
  • Strong communication and customer service skills
  • Willingness to learn and follow procedures
  • Reliable onsite presence and punctuality
Nice to Have (Not Required)
  • IT coursework, certification, or technical training
  • Experience in retail, hospitality, or customer support roles
  • Interest in growing a career in IT support
Employment Type: US Regular FT

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