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Technical Writing Manager Jobs in Springfield, IL

Rentokil

Technical Service Manager

Springfield, IL · On-site +1

$115K - $115K/yr

Works collaboratively with Technical Account Managers and National Account Managers to drive ... Written and verbal communication skills, including delivery of formal presentations * Quantitative ...

Rentokil

Technical Service Manager

Springfield, IL

$115K - $115K/yr

Works collaboratively with Technical Account Managers and National Account Managers to drive ... Written and verbal communication skills, including delivery of formal presentations * Quantitative ...

Rentokil

Technical Service Manager

Springfield, IL

$115K - $115K/yr

Works collaboratively with Technical Account Managers and National Account Managers to drive ... Written and verbal communication skills, including delivery of formal presentations * Quantitative ...

Rentokil

Technical Service Manager

Springfield, IL

$115K - $115K/yr

Works collaboratively with Technical Account Managers and National Account Managers to drive ... Written and verbal communication skills, including delivery of formal presentations * Quantitative ...

TestingXperts

Communication Manager Lead

Springfield, IL

$28K - $28K/yr

Business strategy, IT strategy, Organization change, IT governance, IT project management, Vendor management, Change management, and Process improvement. ERP/technical writing experience preferred ...

Hansoninc

Cultural Resource Specialist

Springfield, IL · On-site +1

$60K - $80K/yr

Manage cultural resource assignments within established project scopes, schedules, and budgets ... Strong technical writing, analytical, organizational, and communication skills. * Valid driver ...

Hansoninc

Air Quality Engineer

Springfield, IL

$100K - $150K/yr

Strong background in technical writing, with the ability to produce accurate, well-organized, and ... Project management experience, including demonstrated ability to lead and execute multiple projects ...

Unitek Global Services

Project Manager I

Springfield, IL

$70K - $80K/yr

... technical expertise in this area of the company. The ideal candidate should be a self-motivated ... Excellent written and verbal communication skills and a strong command of the English language is ...

Unitek Global Services

Project Manager I

Springfield, IL · On-site

$70K - $80K/yr

... technical expertise in this area of the company. The ideal candidate should be a self-motivated ... Excellent written and verbal communication skills and a strong command of the English language is ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105K - $147K/yr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support ... Excellent verbal and written communication skills Preferred Qualifications * Experience leading ...

LRS

IT Manager Desktop Support

Springfield, IL

$35 - $45/hr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support ... written communication skills Preferred Qualifications Experience leading distributed or multi-site ...

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Technical Writing Manager information

See Springfield, IL salary details

$50.5K

$150.9K

$191.8K

How much do technical writing manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for technical writing manager in Springfield, IL is $150,933.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $179,400.00 per year, depending on experience, location, and employer.

What is a technical writing manager?

A technical writing manager oversees a team of technical writers responsible for creating clear and accurate documentation such as user manuals, technical guides, and online help. They coordinate content development, ensure adherence to standards, and often use tools like content management systems, while requiring strong leadership and communication skills.

What are the 3 C's of technical writing?

The 3 C's of technical writing are clarity, conciseness, and completeness. These principles help technical writers, including those in managerial roles, produce clear and effective documentation that meets user needs and reduces misunderstandings.

What are some common challenges faced by Technical Writing Managers when leading documentation teams?

Technical Writing Managers often encounter challenges such as balancing diverse project priorities, ensuring consistency and quality across documentation, and coordinating efforts between writers, subject matter experts, and development teams. They must also adapt quickly to changes in product requirements and evolving documentation tools or standards. Effective communication, strong organizational skills, and fostering a collaborative team environment are essential to overcoming these challenges and delivering high-quality documentation on schedule.

What is the difference between Technical Writing Manager vs Technical Writer?

AspectTechnical Writing ManagerTechnical Writer
ResponsibilitiesOversees technical writing teams, manages projects, sets standardsCreates technical documentation, manuals, guides
Required SkillsLeadership, project management, advanced writing skillsStrong writing, technical knowledge, attention to detail
Experience & CertificationsExperience in technical writing, leadership skills, certifications like STCTechnical writing experience, relevant certifications
Work EnvironmentTypically in an office or remote team management settingIndividual contributor role, often in office or remote

The main difference between a Technical Writing Manager and a Technical Writer is that the manager oversees the entire technical writing team and manages projects, while the writer focuses on creating technical documentation. The manager requires leadership skills and project management experience, whereas the writer emphasizes strong writing and technical skills.

Is technical writing still in demand?

Technical writing remains in demand across industries such as technology, healthcare, and engineering, as companies require clear documentation for products, processes, and compliance. Skilled technical writers with knowledge of tools like Markdown, XML, or content management systems are especially sought after, and the role often involves collaboration with subject matter experts and the use of industry standards.

Is AI taking over technical writing?

AI tools are increasingly used in technical writing to assist with tasks like content generation, editing, and documentation updates. However, the role of a Technical Writing Manager remains essential for overseeing quality, ensuring clarity, and managing complex information that requires human judgment and expertise.

What does a Technical Writing Manager do?

A Technical Writing Manager leads a team of technical writers responsible for creating, editing, and maintaining technical documentation such as user manuals, product guides, and online help content. They oversee project timelines, ensure documentation meets quality standards, and collaborate with engineering, product, and support teams to gather information. Additionally, they mentor writers, implement best practices, and help develop documentation strategies that align with business goals.

What are the key skills and qualifications needed to thrive as a Technical Writing Manager, and why are they important?

To thrive as a Technical Writing Manager, you need expertise in technical writing, editing, documentation best practices, and typically a bachelor’s degree in English, Communications, or a technical field. Familiarity with documentation tools such as MadCap Flare, Adobe FrameMaker, content management systems, and often certifications like Certified Professional Technical Communicator (CPTC) are valuable. Strong leadership, project management, and interpersonal communication skills help foster team collaboration and ensure high-quality output. These competencies are critical for producing clear, accurate documentation and leading teams effectively in fast-paced technical environments.
What are the most commonly searched types of Technical Writing jobs in Springfield, IL? The most popular types of Technical Writing jobs in Springfield, IL are:
What are popular job titles related to Technical Writing Manager jobs in Springfield, IL? For Technical Writing Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Technical Writing Manager jobs in Springfield, IL look for? The top searched job categories for Technical Writing Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Technical Writing Manager jobs? Cities near Springfield, IL with the most Technical Writing Manager job openings:
Technical Writing Manager jobs near you
Technical Service Manager

Technical Service Manager

Rentokil

Springfield, IL • On-site, Remote

$115K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Rentokil rating

7.0

Company rating: 7.0 out of 10

Based on 118 frontline employees who took The Breakroom Quiz

14th of 33 rated pest control companies

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Job Summary
Subject matter expert in pest control strategies for specified market segment/s and LOBs, responsible for developing, and supporting Operations with implementation of best of breed service delivery protocols and processes. Supports Operations in the resolution of service quality issues, pest infestation, and customer satisfaction issues through data analysis, site assessments, troubleshooting, coaching, development and deployment of corrective action plans. Coaches and develops pest control knowledge and acumen of Operations leaders to enable development and coaching of Technicians.
Key Performance Indicators
ESR Rate
Claims Rate
Escalation Rate, time(days) on escalation
Material Usage/FSP Compliance Rate
Material Cost Revenue %
CVC
NPS
Customer Retention
Colleague Retention
Principal Duties and Responsibilities
  • Proactively monitors service performance against KPIs, problem solves with Operations leaders, National Accounts, and Sales to ensure performance thresholds are met
  • Performs site assessments (quality, structural, sanitation) to identify root cause/s of pest infestation, develops action plans in collaboration with Operations, and assists Operations with deployment of the Action Plan.
  • Works collaboratively with Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers.
  • Works collaboratively with Branch leaders to resolve service quality issues, coaches and develops Branch leaders pest management competency and ability to coach and develop front line Technicians and sales colleagues.
  • Develops action plans and SMART goals to improve service quality. Monitors, coaches, and assists Branch leaders in execution of action plans and issue resolution.
  • Drives technical improvement to protocols, and service delivery processes to improve customer retention, operational efficiency, financial performance, and colleague retention
  • Identifies projects to drive improvements and innovation including people, process, and technology-related projects
  • Gives input on technical standards and standard operating procedures based on specific expertise to support service delivery excellence in the field
  • Recommends projects to drive and incorporates industry-leading practices and develops cutting edge, best of breed practices to enable strong business performance
  • Advise and support sales teams in business acquisition, building business relationships, and providing continuous improvement input (processes, data management, product/service) to improve the customer experience.
  • Participates in industry and market segment trade associations, conferences and symposiums to advance the state of the industry and the drive Rentokil Termimix leadership and demonstration of competency and expertise
  • Develops publications and presentations to support sales and marketing initiatives.

CANDIDATE SUMMARY
Required Experience
  • Experience
    • Four year college biological science degree in entomology or related sciences is preferred, but not required.
    • Board Certified Entomologist (BCE) or ACE preferred
    • A minimum 5 yrs. of related structural pest management experience required.
    • 2 years+ of Structural Pest Management field experience
    • 1 years+ management experience required
  • Skills
  • Strong project management skills
    • Strong change management skills
    • Written and verbal communication skills, including delivery of formal presentations
    • Quantitative and qualitative analytical skills

Required Leadership Traits and Characteristics
  • Thinks commercially, acts with urgency and competency
  • Excellent communication skills both written and verbal to collaborate with others under time sensitive conditions.
  • Apply excellent leadership, interpersonal, and communication skills, including the ability to quickly and efficiently troubleshoot problems in a diverse and challenging environment.
  • Integrity, self-awareness, respect, empathy, and gratitude
  • Continuous learner with ability to flex their influence while communicating and delegating effectively
  • Ability and desire to listen and learn from colleagues and ability to empower and motivate teams to create and innovate.

Formal Education, Qualifications or Training
  • Board Certified Entomologist (BCE) or ACE
  • 2 years+ of Structural Pest Management field experience
  • 1 years+ management experience required

Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
  • Move up to 10 pounds regularly, and 11-20 lbs frequently, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Exerting up to 50 lbs of force to move objects is required occasionally.
  • Use legs and/or hands and arms to ascend or descend ladders, stairs, scaffolding, ramps, poles, etc., in a manner that exceeds what is required for ordinary locomotion.
  • Maintain his/her balance when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces; balance exceeds that needed for ordinary locomotion.
  • Bend legs and spine downward and forward to crouch or squat, and bend legs at the knee to come to rest on a surface with one or both knees, including crawling on hands and knees or hands and feet.
  • Push objects forward, downward, or outward with sustained force using the upper extremities to press with steady force, and drag, draw, haul, or tug objects with sustained motion using the upper extremities to exert force.
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Standing, walking for long period of time, accessing hard to reach areas requiring use of ladders to access heights, or bending/crawling to access low areas (under shelving, floors, etc)
  • Standing, walking for long periods of time, accessing hard to reach areas requiring use of ladders to access heights, or bending/crawling to access low areas (under shelving, floors, etc)
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:
  • Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
  • Must possess a valid driver's license from state of residence

Incumbent will be subject to:
  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.

Travel requirements:
  • Travel, within the US, 50-75% the time or workweek hours.

Base Pay Range
Yearly: $73,000.00 - $111,000.00
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
  • Multiple avenues to grow your career
  • Training and development programs available
  • Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness
  • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement
  • 401(k) retirement plan with company-matching contributions

Work-Life Balance
  • Vacation days & sick days
  • Company-paid holidays & floating holidays
  • A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

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About Rentokil

Sourced by ZipRecruiter

Rentokil is the most recognised commercial pest control brand in the world, offering a greater global reach than any other. We provide innovative services and solutions in over 80 countries across 1,800 local branches, employing over 19,000 qualified pest control specialists Our mission is to protect people and enhance lives by providing pest control services that ensure public health and protect the environment through energy efficient and sustainable solutions. We offer a complete range of services for commercial and residential properties, including common pests such as rodents, flies, stored product insects, biting insects and birds to other kinds of wildlife. Driven by customer-centric innovation, our pest control solutions incorporate both preventative and responsive strategies to enhance protection for your business sector through a consistent, continuous pest management programme.

Industry

Environmental quality programs administration

Company size

10,000+ Employees

Headquarters location

Reading, PA, US

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