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Technical Support Services Analyst Jobs (NOW HIRING)

Strong customer service skills. Basic technical knowledge, problem solving skills and ... Supporting associates with the setting up or replacing of new workstations and processing then ...

End user support via phone communications. * The candidate will support MS Windows and Office ... The Technical Services Analyst will be required to and should be physically capable to perform ...

Senior Technical Services Analyst Location : Remote - US Only Country : United States Department ... Support Product and Engineering with data-informed feedback on schema changes, import tool ...

Demonstrated customer service experience, preferably in a technical support, help desk, or ... Collaborate with business analysts and developers to communicate recurring issues and recommend ...

Join our global technical support organization as a Technical Support Analyst, where you will help ... Contribute to our active Knowledge-Centered Service ( KCS ) by creating, editing, and publishing ...

Overview We are seeking a skilled and customer-focused Technical Support Analyst II to provide ... Customer Service * Communicate effectively with end-users to understand and resolve technical ...

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As of Sep 9, 2026, the average hourly pay for technical support services analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

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Technical Support Analyst

Cedar Rapids, IA • On-site

krg technology inc
IT Services • 201 - 500 employees

Full-time

Re-posted 23 days ago


Job description

Company Description

Jay

Krg Tech inc

661 367 8000 Ext  406 | jeyakumar @ krgtech.com

Job Description
  • Responsibilities include new hardware deployment, infrastructure changes, and assisting technical teams in troubleshooting and recovery of networks, servers, phone systems and manufacturing/warehouse systems.
  • End user support focus on asset refresh of desktops, laptops and printers. (Assist with asset refreshes when coordinated with a schedule support visit)
  • Directs and influences customers to follow I/T policies and procedures
  • Maintain confidentiality - Shares resolutions with team members and 1st level support
  • Participates and contributes in team meetings
  • Identifies internal or external resources to address issues
  • Has excellent customer service skills
  • Troubleshoots medium to high complexity issues and resolves within SLA
  • Develops clear and concise work product deliverables
  • Can work on multiple tasks and set work priorities to meet deadlines
Qualifications
  • In-depth knowledge and experience configuring and supporting Windows servers and PCs (software and hardware).
  • Experience installing and configuring local area network equipment (routers, switches, network-attached printers, wireless APs, etc.)
  • Ability to troubleshoot issues across the overall infrastructure stack (server/network/client).
  • Track record of providing excellent customer service.
  • Open to new ideas and a proven team player, works well under pressure with tight deadlines while maintaining composure and positive attitude.
  • Works independently, prioritizes work and assigns appropriate sense of urgency to issues
  • 5+ years experience supporting technical infrastructure in a large scale, distributed environment.
  • A+ or equivalent certification desired
  • Cisco network certification desired
  • Microsoft certification desired
Additional Information

All your information will be kept confidential according to EEO guidelines.


KRG Technologies logo

About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

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