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Technical Support Services Analyst Jobs (NOW HIRING)

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The voice, messaging, and emergency services infrastructure behind the brands and apps you use ... The Technical Support Analyst will provide technical support to customers who are experiencing ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The voice, messaging, and emergency services infrastructure behind the brands and apps you use ... The Technical Support Analyst will provide technical support to customers who are experiencing ...

CSC Corptax

Technical Support Analyst

Austin, TX · Remote

Technical Support Analyst Remote-United States Monday to Friday from 9 to 6 EST, 8-5 CST, and 7 to ... High standards of customer service and support, honesty, and integrity. * Proficiency with ...

Caresoft Inc.

Technical Support Analyst

Forsyth, GA · On-site

$33 - $37/hr

Technical Support Analyst Location: : Forsyth, GA 31029 (Hybrid) Duration: Long Term Skills: Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices ...

Weyerhauser Co

Technical Support Analyst II

Eugene, OR · On-site

Under general guidance, the Technical Support Analyst II provides mid-level technical support ... This role maintains reliable IT services, supports enterprise standards, and serves as a liaison ...

raincards.xyz

Technical Support Analyst

Manhattan, NY · On-site

About the Team We're looking for a Technical Support Analyst to help us deliver exceptional support for Rain's platform and integrations. You'll work directly with the fintechs, platforms, and ...

CCS Horizon

Be Seen First

Technical Support Analyst

Plano, TX · On-site

$65K - $120K/yr

Certifications are highly desirable. - Knowledge in Office 365 and SQL (for technical support ... Company Description CCS Horizon provides IT services to small to medium sized businesses. We're a ...

Veteran-friendly

Urgent

CCS Horizon

Be Seen First

Technical Support Analyst

Plano, TX · On-site

$65K - $120K/yr

Certifications are highly desirable. - Knowledge in Office 365 and SQL (for technical support ... Company Description CCS Horizon provides IT services to small to medium sized businesses. We're a ...

Veteran-friendly

Urgent

Irium - Mexico

Technical Support Analyst

Berea, KY · On-site

Strong customer service skills. * Basic technical knowledge, problem solving skills and ... Supporting associates with the setting up or replacing of new workstations and processing then ...

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How much do technical support services analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for technical support services analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

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Technical Support Analyst

Raleigh, NC • On-site

Bandwidth
Software Development • 1 - 5K employees
Learn more about Bandwidthexternal

Full-time

Medical, Dental, Vision, PTO

Posted 28 days ago

Job description

Who We Are:
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
We're experts who speak like humans. Ready to build what's next? #JoinTheBand
What We Are Looking For:
The Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by resolving technical issues or escalating them to appropriate teams when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging.
What You'll Do:
  • Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free.
  • Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner.
  • Analyze call flows, packet captures, and system logs for faults.
  • Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues.
  • Test and duplicate customer issues to validate the issue and resolution.
  • Escalate issues to the relevant teams when required.
  • Satisfy or exceed all Service Level Agreements, Customer Satisfaction, and related business metrics.
  • Interact with various teams to provide feedback and recommend improvements to current products or procedures.
  • Keep up-to-date with technical knowledge and learn new technologies and products.
  • Provide guidance, technical knowledge, and best practices to customers.
  • Use data analytics techniques and methods to gain accurate and actionable insights into customer traffic patterns.

What You Need:
  • Education:
    • Bachelor's degree in Computer Science, Information Technology, or related technical field
  • Experience:
    • 1-2 years of experience in technical support or related field
  • Skills:
    • Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications.
    • Excellent communication and interpersonal skills.
    • Capable of multitasking in a fast-paced environment.
    • Strong problem-solving skills.
    • Able to work individually and in teams with a focus on detail.

Bonus Points:
  • Education: Certifications - Network+, CCNA or similar
  • Experience: PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience.

The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well...
  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
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