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Technical Support Operations Manager Jobs (NOW HIRING)

Gigs

Technical Support Engineer

New York, NY

$150K - $180K/yr

The Role As a Technical Support Engineer, you will serve as the technical anchor for our support operations. You exemplify excellence in every response - whether to a business customer or an end-user ...

Atlas Copco Holding GmbH

Collaborate with Engineering, Operations, Quality, Supply Chain, vendors, and product companies to drive issue resolution and support customer needs. * Manage technical support activities, including ...

Next Step Systems

Technical Support Analyst

New York, NY · On-site

... operational availability of office computers and printers. - Maintain asset management system to ... Technical Support Analyst Qualifications: - Advanced proficiency in Microsoft Operating Systems ...

Saalex

$45K - $85K/yr

... Operations and Management, Engineering and Logistics Services, Data Analytics and Business ... Provide Tier 1-3 technical support for hardware, software, and network-related issues.

Saalex

$45K - $85K/yr

... Operations and Management, Engineering and Logistics Services, Data Analytics and Business ... Provide Tier 1-3 technical support for hardware, software, and network-related issues.

Unit

Support Operations Specialist

New York, NY · On-site

$60K - $80K/yr

We're repeat founders with technical backgrounds, working hard to build a successful company that ... Deploy and manage AI-powered tools to increase support capacity and quality * Own the support tech ...

Celerant Tech

Technical Support Technician

Iselin, NJ · On-site

$38K - $47K/yr

Our software, developed in-house, manages all areas of the retail business including point of sale ... We give retailers the capabilities necessary to run their operation both efficiently and profitably.

MetroSys, Inc.

Technical Support Specialist

Irvine, CA · On-site

... s of a growing technology manufacturing organization in Irvine, CA. This hybrid role provides both ... Experience using ticketing systems to manage incidents and service requests. * Excellent ...

Horwitz

Technical Support Specialist

New Hope, MN · On-site

The Technical Support Specialist provides technical support at our main office and remote jobsites ... Use remote management and support tools to troubleshoot and resolve user issues * Track, prioritize ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

... s of a growing technology manufacturing organization in Irvine, CA. This hybrid role provides both ... Experience using ticketing systems to manage incidents and service requests. * Excellent ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy ... Collaborate closely with internal Sales, Service, Engineering, and Operations teams. * Deliver ...

Socket.dev

Senior Technical Support Manager

Miami, FL · On-site

With the power of AI, we help streamline operations for top brands like Hilton, Marriott, Hyatt ... At Reeco, we're looking for a Senior Technical Support Specialist to own that investigation. You'll ...

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Technical Support Operations Manager information

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$29.5K

$85.9K

$147.5K

How much do technical support operations manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for technical support operations manager in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What does a technical support operations manager do?

A Technical Support Operations Manager oversees the daily operations of a technical support team, ensuring that customer issues are resolved efficiently and effectively. They are responsible for developing support policies, managing staff performance, and implementing strategies to improve service quality. This role often involves analyzing support metrics, handling escalations, coordinating with other departments, and driving initiatives to enhance customer satisfaction. Additionally, they play a key role in training team members and adopting new technologies to streamline support processes.

What are the key skills and qualifications needed to thrive as a technical support operations manager, and why are they important?

To thrive as a Technical Support Operations Manager, you need strong leadership abilities, experience in technical support environments, and a bachelor's degree in a related field. Familiarity with customer relationship management (CRM) platforms, ticketing systems like Zendesk or ServiceNow, and ITIL certifications are typically required. Excellent communication, problem-solving, and team management skills help you motivate teams and resolve escalated issues efficiently. These competencies ensure operational excellence, high customer satisfaction, and effective management of support teams in dynamic technology environments.

What are some common challenges faced by technical support operations managers, and how can they be addressed?

Technical Support Operations Managers often face challenges such as balancing high service quality with efficiency, managing escalated customer issues, and keeping teams motivated during periods of high demand. To address these, it's important to implement clear processes for ticket prioritization, provide ongoing training for support staff, and foster open communication across teams. Additionally, leveraging data analytics to monitor performance metrics can help quickly identify areas for improvement and ensure consistent customer satisfaction.

What is the difference between Technical Support Operations Manager vs Technical Support Specialist?

AspectTechnical Support Operations ManagerTechnical Support Specialist
Required CredentialsBachelor's degree, management experience, technical certificationsTechnical diploma or associate degree, technical certifications
Work EnvironmentOversees support teams, manages operations, strategic planningProvides direct technical support to customers, troubleshooting
Employer & Industry UsageIT companies, tech support departments, service providersCustomer service centers, IT support teams, tech companies
Common Search & Comparison IntentUnderstanding managerial roles, career progressionTechnical skills, daily responsibilities

The Technical Support Operations Manager focuses on overseeing support teams, managing operations, and strategic planning, often requiring management experience and certifications. In contrast, the Technical Support Specialist provides direct technical assistance to customers, troubleshooting issues. Both roles are common in IT and tech support industries, but they differ significantly in responsibilities and required credentials.

What cities are hiring for Technical Support Operations Manager jobs?

Cities with the most Technical Support Operations Manager job openings:

What states have the most Technical Support Operations Manager jobs?

States with the most job openings for Technical Support Operations Manager jobs include:

What are popular job titles related to Technical Support Operations Manager jobs?

For Technical Support Operations Manager jobs, the most frequently searched job titles are:

Infographic showing various Technical Support Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $85,913 per year, or $41.3 per hour.

Technical Support Specialist

Vancouver, WA • On-site

Retail Imaging Management Group
51 - 200 employees
Learn more about Retail Imaging Management Groupexternal

$22/hr

Full-time

Re-posted yesterday

Job description

Description

We're hiring multiple Technical Support Specialists to join our growing team! Please note: We will only consider candidates who currently live close enough to our HQ in Vancouver, WA as this is an ONSITE role.


If you enjoy troubleshooting, solving technical problems, and helping people get back up and running, this could be a great fit. In this role, you will helping diagnose issues, identify solutions, and guide users through established troubleshooting processes and maintaining clear documentation during that process.


Some specialists primarily support contracted field techs while others support clients directly. Team assignments are based on business needs and individual strengths. All roles are 100% onsite in Vancouver, WA and must be able to work Saturday.


What You'll Do
  • Troubleshoot technical issues and guide users through effective solutions.
  • Provide real-time support by phone, email, chat, and internal communication systems.
  • Help identify root causes and recommend next steps for issue resolution.
  • Document troubleshooting steps, resolutions, and key details accurately in internal systems.
  • Escalate complex issues when needed and collaborate with internal teams to drive resolution.
  • Support new services, tools, and operational initiatives as they are introduced.
  • Identify recurring issues and contribute to process improvements and technical documentation.
  • Maintain a high level of customer service while managing multiple priorities.

Requirements

What We're Looking For
  • High school diploma or GED.
  • At least one year of experience in technical support, help desk, service desk, troubleshooting, customer support, field service support, equipment repair, telecommunications, or a similar role.
  • Strong problem-solving and analytical skills.
  • Ability to communicate technical information clearly to users with varying levels of technical experience.
  • Experience using Microsoft Office and CRM, ticketing, or case management systems.
  • Strong attention to detail and documentation accuracy.
  • Ability to stay organized and manage multiple issues in a fast-paced environment.
  • Reliable transportation, attendance, dependability, and follow-through.
  • Willingness to learn new systems, technologies, and processes.
  • Ability to speak, read, understand, and communicate clearly in English.
Physical, Sensory, and Mental Requirements

With or without reasonable accommodations, individuals in this role must be able to:

  • Work the assigned schedule with minimal unscheduled absences.
  • Remain actively engaged and available during scheduled work hours.
  • Provide technical support and troubleshooting assistance.
  • Document support activities accurately.
  • Meet established productivity, quality, and responsiveness standards.
  • Communicate clearly and professionally by phone and in writing.
  • Sit or stand for extended periods while working at a computer workstation.
  • Use a keyboard, mouse, and headset throughout the workday.

Offers of employment are contingent upon passing a background check and proving eligibility to work in the United States.

Apply