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Technical Support Operations Manager Jobs in Dallas, TX

QSIC

Technical Support

Dallas, TX · On-site

As we scale through major retail rollouts and deepen our BAU support operation, we need L2 ... Manage your case queue with discipline - maintaining accurate Salesforce records, communicating ...

QSIC

Technical Support

Dallas, TX · On-site

As we scale through major retail rollouts and deepen our BAU support operation, we need L2 ... On the BAU pod, you own ongoing case resolution for active stores - managing chronic issues ...

QSIC

Technical Support

Dallas, TX

As we scale through major retail rollouts and deepen our BAU support operation, we need L2 ... Manage your case queue with discipline -- maintaining accurate Salesforce records, communicating ...

Motorola Solutions, Inc.

ALPR TSO Manager

Allen, TX · On-site

$75K - $80K/yr

In our Technical Support Operations team, we empower our personnel to deliver critical resolution ... Manage support performance to consistently meet or exceed established Key Performance Indicators ...

Motorola

ALPR TSO Manager

Allen, TX · On-site

$75K - $80K/yr

In our Technical Support Operations team, we empower our personnel to deliver critical resolution ... Manage support performance to consistently meet or exceed established Key Performance Indicators ...

AllSTEM Connections

Technical Support

Dallas, TX · On-site

$160K/yr

Qualifications At least 6+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity. Bachelor ...

Collabera

Technical Support

Carrollton, TX · On-site

$18/hr

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... As a Technical Support Representative, you will be resolving technical problems reported by tax ...

Nokia

Technical Support Engineer

Coppell, TX · On-site

$89K - $147K/yr

As a Technical Support Engineer, you will be at the forefront of our technical support operations ... Act as an 'Outage Manager', identifying and managing the impact of outages and changes to customer ...

Nokia

Technical Support Engineer

Coppell, TX · On-site

As a Technical Support Engineer, you will be at the forefront of our technical support operations ... Experience in Optics technology, Network Management Systems, and Technical Support (2LS/3LS) is an ...

Quarterhill

Operations Support Specialist

Frisco, TX · On-site

$48K - $64K/yr

Manage service level agreements (SLAs) through ServiceNow to ensure customer support requirements ... Resolve technical issues when possible and escalate more complex issues to higher-level support ...

Collabera

Technical Support

Carrollton, TX · On-site

... Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced ... 2+ years in supporting a technical/product software environment. Strong telephone skills.

Infojini Inc

Technical Support

Dallas, TX

$37K - $46K/yr

We are Looking for Technical Support position based in Austin, TX for 10+ Months contract position ... the management. Experience using rigorous logic and methods to solve difficult problems with ...

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Technical Support Operations Manager information

See Dallas, TX salary details

$29.2K

$85K

$145.9K

How much do technical support operations manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for technical support operations manager in Dallas, TX is $84,988.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,300.00 and $102,900.00 per year, depending on experience, location, and employer.

What does a technical support operations manager do?

A Technical Support Operations Manager oversees the daily operations of a technical support team, ensuring that customer issues are resolved efficiently and effectively. They are responsible for developing support policies, managing staff performance, and implementing strategies to improve service quality. This role often involves analyzing support metrics, handling escalations, coordinating with other departments, and driving initiatives to enhance customer satisfaction. Additionally, they play a key role in training team members and adopting new technologies to streamline support processes.

What are the key skills and qualifications needed to thrive as a technical support operations manager, and why are they important?

To thrive as a Technical Support Operations Manager, you need strong leadership abilities, experience in technical support environments, and a bachelor's degree in a related field. Familiarity with customer relationship management (CRM) platforms, ticketing systems like Zendesk or ServiceNow, and ITIL certifications are typically required. Excellent communication, problem-solving, and team management skills help you motivate teams and resolve escalated issues efficiently. These competencies ensure operational excellence, high customer satisfaction, and effective management of support teams in dynamic technology environments.

What are some common challenges faced by technical support operations managers, and how can they be addressed?

Technical Support Operations Managers often face challenges such as balancing high service quality with efficiency, managing escalated customer issues, and keeping teams motivated during periods of high demand. To address these, it's important to implement clear processes for ticket prioritization, provide ongoing training for support staff, and foster open communication across teams. Additionally, leveraging data analytics to monitor performance metrics can help quickly identify areas for improvement and ensure consistent customer satisfaction.

What is the difference between Technical Support Operations Manager vs Technical Support Specialist?

AspectTechnical Support Operations ManagerTechnical Support Specialist
Required CredentialsBachelor's degree, management experience, technical certificationsTechnical diploma or associate degree, technical certifications
Work EnvironmentOversees support teams, manages operations, strategic planningProvides direct technical support to customers, troubleshooting
Employer & Industry UsageIT companies, tech support departments, service providersCustomer service centers, IT support teams, tech companies
Common Search & Comparison IntentUnderstanding managerial roles, career progressionTechnical skills, daily responsibilities

The Technical Support Operations Manager focuses on overseeing support teams, managing operations, and strategic planning, often requiring management experience and certifications. In contrast, the Technical Support Specialist provides direct technical assistance to customers, troubleshooting issues. Both roles are common in IT and tech support industries, but they differ significantly in responsibilities and required credentials.

What cities near Dallas, TX are hiring for Technical Support Operations Manager jobs?

Cities near Dallas, TX with the most Technical Support Operations Manager job openings:

Infographic showing various Technical Support Operations Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $84,988 per year, or $40.9 per hour.

Product Support Operations Manager

Irving, TX • On-site

HOLT Crane & Equipment
Construction • 11 - 50 employees
Learn more about HOLT Crane & Equipmentexternal

Full-time

Re-posted 12 days ago

Job description

Description
The Product Support Operations Manager is responsible for ensuring the successful management of work performed in the service area. The incumbent is responsible for establishing production goals, supervising, training, and evaluating service employees to ensure that work is performed in support of company's department goals. The individual will monitor physical requirements for work completion (facilities, tools, environmental) and communicates same on an ongoing basis to the Product Support Manager. This position also contributes to the success of the parts and warranty departments.
The incumbent in this position is expected to model the following practices daily: 
  • Demonstrate alignment with the company's mission and core business values
  • Collaborate with key internal/external resources
  • Participate in ongoing self-development

Essential Functions
  • Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
  • Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
  • Select, manage, develop, and evaluate service personnel to ensure high levels of top-quality workmanship and efficiency in a repair and service shop environment
  • Communicate, implement, and monitor service department policies to ensure a high level of consistency
  • Monitors and controls lime records, service reports, and shop maintenance activities
  • Plans and assigns work, enforces policies and procedures, and recommends improvements in repair and service methods, equipment, operating procedures and working conditions
  • Models and coaches to ensure that shop work and safety practices are performed in a safe and hazard free shop
  • Responsible for the overall performance of the parts department
  • Manages company expenses through warranty and damage recovery
  • Analyzes and recommends stocking and inventory levels, procure crane parts orders utilizing bulk pricing discounts and on shipment dates for all vendor items
  • Trains counter and shop sales personnel on technical aspects for crane parts crane attachments, and allied parts in order to provide exceptional customer service
  • Complete all parts order pulling transactions for external and internal customers in an accurate, timely and supportive manner to ensure customer satisfaction
  • Maintains delivery and field service fleet
  • Maintains facilities to Cat Contamination Control
  • Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
  • Performs other duties as assigned


Knowledge, Skills, and Abilities
  • Highly developed mechanical background with various size and type engines and electrical systems
  • Extensive knowledge of construction equipment, aerial, and lifting equipment
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance
  • Extensive knowledge of, and experience with MSHA, OSHA & DOT, certification preferred
  • Ability to perform basic mathematics and calculate percentages.
  • Ability to read and understand parts catalogs, service manuals and schematics.
  • Ability to write customer orders.
  • Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance
  • Operation and control skills - Controlling operations of equipment or systems
  • Advanced mechanical skills and understanding of schematics and diagrams
  • Solid teamwork, communications, and interpersonal skills
  • Judgment and decision-making skills lo consider relative costs and benefits of potential actions, and the ability to determine the appropriate course of action
  • Great attention to detail and solid organizational skills
  • Solid recordkeeping and document control to ensure compliance with company policy and procedures
  • Ability to manage multiple priorities
  • Ability to read and understand information and ideas presented in writing
  • Ability to listen to and understand information and ideas presented through spoken words and sentences


Requirements
Education and Experience:
  • High school/equivalent diploma or trade school diploma required
  • Aerial lift and forklift certification required
  • Five to eight years of work-related skill, knowledge, or experience preferred
  • Minimum of five years' experience in a Dealership and three years in management preferred
Supervisory Responsibilities:
  • Responsibilities include, but are not limited to recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Travel: 
  • Less than 10% travel per year with some overnight stays; 90% related to training
  • Valid driver's license required
Physical Requirements:
  • Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
  • Frequently moves materials or equipment weighing up to 50 pounds
  • Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
  • Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladders
  • Be able to safely maneuver and work underneath equipment
  • Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Work Environment: 
  • Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heal, cold, and humidity
  • Noise level may be loud at limes
  • Exposure to small quantities of chemicals, steam, high-pressure water, and high-speed rotating equipment
  • Significant time spent in confined spaces and high places

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.