Technical Support Operations Manager Jobs in Dallas, TX

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At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Take on a new challenge and apply your technical support and engineering expertise in a new cutting-edge field. You’ll work alongside collaborative and forward-thinking teammates.
You'll make a significant impact by enhancing safety, reliability, and operational efficiency in rail systems. Day-to-day, you’ll work closely with teams across the business (operations, project reliability boards, and engineering teams), lead improvement projects to reduce train maintenance costs, ensure compliance with safety standards, and much more.

We’ll look to you for:

Developing and delivering engineering changes to improve Wayside/system reliability performance, reduce maintenance costs, and deliver customer variation solutions.

Leading improvement projects to reduce train maintenance and operation costs while ensuring compliance with the specified fleet maintenance regime, legislation, and controls such as concessions.

Planning and ensuring delivery readiness (including BoMs, work instructions, and configuration) for planned maintenance activities as defined by the Vehicle Maintenance Schedule.

Helping to implement customer variation orders, train presentation/customer ambiance improvements, and managing risks and opportunities to enhance safety, reliability, and profitability.

Conducting incident root cause analysis and performance attribution in accordance with railway group standards (e.g., ‘The Rule Book’).

Supporting the Project Reliability Board to implement containment and countermeasures on identified key reliability failure modes.

Supporting day-to-day operations teams in resolving fleet issues, including participating in out-of-hours on-call or night shift duties as part of a roster.

Ensuring strong engineering knowledge of Wayside systems, including ATC, Wireless Mesh Networks, Wireless Radio, Guideway Switches, and rolling stock maintenance policies.

Driving cross-functional projects autonomously and adapting to the changing needs of the business.

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

Degree in Computer Science, Industrial Engineering, Electrical Engineering, or equivalent experience.

Experience or understanding of Operations of Signaling and Networks.

Knowledge of Wayside systems, including ATC, Wireless Mesh Networks, Wireless Radio, and Guideway Switches.

Familiarity with fleet maintenance or asset management environments.

A certification or communication skill: Demonstrated project planning/management skills, governance, and execution.

Problem-solving abilities, including experience with root cause analysis techniques.

Understanding of key engineering processes such as risk assessments and Field Requests.

Relevant engineering experience in similar industries (e.g., public transportation) with some management responsibilities.

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

Work with cutting-edge engineering systems, including Wayside systems, ATC, Wireless Mesh Networks, and rolling stock maintenance policies

Enjoy stability, challenges and a long-term career free from boring daily routines

Collaborate with transverse teams and helpful colleagues

Progress towards becoming a leader in delivering innovative engineering solutions that enhance safety, reliability, and operational efficiency in the transportation industry

Contribute to innovative projects

Steer your career in whatever direction you choose across functions and countries

Benefit from our investment in your development, through award-winning learning

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Job Segment: Technical Support, Night, Telecom, Network, Telecommunications, Technology, Operations

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