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It Support Operation Manager Jobs (NOW HIRING)

August Bioservices

Manager, IT Support

Nashville, TN

The Manager, IT Support is responsible for leading IT support operations and ensuring reliable, secure, and compliant technology services across August Bio. This is a highly hands-on leadership role ...

Visterra Landscape Group

$125 - $150/hr

The Information Technology Operations Manager leads Visterra's day-to-day technology operations ... Hire, coach, develop, and support team members while building a responsive, accountable, and ...

Geotab Inc.

IT Support Specialist

Atlanta, GA · On-site

$60 - $80/hr

The IT Support Specialist provides efficient, employee‑facing IT support across Geotab offices ... operational asset processes; policy, compliance, and governance remain under the Asset Management ...

Addison Group

IT Support

Dallas, TX · On-site

This is a backfill position for an IT Support Engineer who will provide hands-on technical support while also taking ownership of endpoint management and day-to-day IT operations. The role has a ...

Sbmmanagement

IT & Support Lead

Sacramento, CA · On-site

$80 - $100/hr

Escalate operational risks, staffing concerns, customer-impacting issues, and support trends to the IT Services Manager.**Implementation & Customer Support*** Coordinate technical implementation ...

SOUTHWEST BANK

IT Support Manager

Odessa, TX · On-site

The IT Support Manager ensures timely resolution of technical issues, promotes exceptional internal customer service, assists with IT operations, and contributes to technology projects that support ...

AGS

IT Support Manager

Las Vegas, NV · On-site

Job Overview We are looking for an IT Support Manager who loves solving problems and is passionate about building a reliable, secure, and delightful end-user technology experience. You will lead the ...

Link Technologies

IT Support

Las Vegas, NV

$20.50 - $28.25/hr

... to non-IT support roles as operational volume dictates. Requirements: - Proven experience troubleshooting Windows 10/11 and iOS environments. - Fundamental understanding of network connectivity ...

Wilson Lumber Company

IT SUPPORT TECHNICIAN

Huntsville, AL · On-site

$20.75 - $28.50/hr

... and managing user accounts in the email system. This role supports Operational Technology (OT ... The IT Support Specialist also contributes to the continuous improvement of software applications ...

Foxys IT Services

IT Support Technician

Kings Mountain, NC · On-site

$20.75 - $28.50/hr

We are looking for experienced IT Support Technicians to join an enterprise IT support project as ... Manage and prioritize ServiceNow tickets, ensuring SLA compliance and accurate documentation.

mcw

IT Support Tech

Colorado Springs, CO

$21.25 - $29/hr

... s. This role serves both onsite and remote users by resolving hardware, software, and network ... Support lifecycle management of IT equipment across locations. Network & Infrastructure Support ...

ID Tech Solutions

IT Support Engineer

Lakewood, NJ · On-site

$26 - $30/hr

We are a rapidly growing IT Managed Service Provider (MSP) company based in Lakewood NJ and ... As we continue to expand our operations, we are seeking a highly motivated and determined IT Suppor ...

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It Support Operation Manager information

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$67.9K

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How much do it support operation manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for it support operation manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

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Manager, IT Support

Nashville, TN

August Bioservices
Pharmaceutical and Medicine Manufacturing • 51 - 200 employees
Learn more about August Bioservicesexternal

Full-time

Re-posted 3 days ago

Job description

The Manager, IT Support is responsible for leading IT support operations and ensuring reliable, secure, and compliant technology services across August Bio. This is a highly hands-on leadership role for end user focused IT professional who combines strong leadership with deep technical expertise in workplace technology, endpoint management, identity management, conferencing room solution and overall sit operation.

This individual works closely with business, manufacturing, laboratory, quality, engineering, and administrative teams to ensure technology services support operational requirements and comply with applicable company policies, cybersecurity standards, and GxP expectations.

Essential Duties and Responsibilities
  • Lead and manage the IT support function, ensuring timely, professional, and effective resolution of technical issues and service requests.
  • Supervise, coach, and develop IT support personnel, including establishing objectives, assigning responsibilities, managing workloads, and evaluating performance.
  • Oversee the IT service management and ticketing platform, ensuring incidents, service requests, problems, and escalations are properly documented, prioritized, assigned, and resolved.
  • Establish and monitor service-level expectations, key performance indicators, and support metrics to improve response times, resolution times, service quality, and satisfaction.
  • Provide and coordinate technical support for office, manufacturing, laboratory, warehouse, and remote-working environments.
  • Oversee the administration, monitoring, and support of IT infrastructure, including servers, endpoints, network equipment, wireless systems, firewalls, telecommunications, conference-room technology, backup systems, and related services.
  • Manage endpoint configuration, software deployment, operating-system updates, security patches, vulnerability remediation, and device lifecycle activities.
  • Maintain accurate IT asset and software-license inventories, including equipment assignment, lifecycle status, warranty information, and disposal records.
  • Support identity and access management activities, including account administration, role-based access, multifactor authentication, periodic access reviews, and privileged-access controls.
  • Promote cybersecurity best practices and support organizational security initiatives, including endpoint protection, email security, vulnerability management, incident response, security awareness, and data-protection controls.
  • Support compliance with applicable regulatory and quality requirements, including GxP, 21 CFR Part 11, EU Annex 11, data integrity principles, and company quality-system procedures, as applicable to assigned systems and responsibilities.
  • Ensure IT support activities affecting regulated systems are performed in accordance with approved procedures, change-control requirements, documentation standards, and validation requirements.
  • Collaborate with Quality, Manufacturing, Engineering, Laboratory Operations, Supply Chain, Human Resources, Finance, and other business functions to align IT support services with operational and compliance requirements.
  • Support enterprise platforms and SaaS applications such as Microsoft 365, Microsoft Entra ID/Azure Active Directory, Zoom, collaboration tools, endpoint-management platforms, and other business applications.
  • Develop and maintain IT support documentation, including knowledge-base articles, system inventories, network diagrams, configuration records, troubleshooting procedures, and disaster-recovery information.
  • Coordinate planned maintenance, system upgrades, equipment replacements, and other technology changes while minimizing disruption to business and manufacturing operations.
  • Manage relationships with managed service providers, telecommunications providers, hardware and software vendors, consultants, and other external service providers.
  • Participate in vendor selection, contract review, service-performance evaluation, licensing management, and IT procurement negotiations.
  • Provide technical leadership during critical incidents and coordinate communications, escalation, troubleshooting, and service restoration.
Education and Experience
  • 6+ years of IT experience, including 2+ years in a leadership or managerial role.
  • Strong technical expertise in hardware, software, networking, security, and enterprise applications.
  • Proficiency in IT infrastructure administration, including servers, routers, switches, and firewalls.
  • Strong communication skills with the ability to interact effectively with both technical and non-technical stakeholders.
  • Experience managing IT support operations in a fast-paced, growing, or operationally complex environment.
  • Experience supporting manufacturing, laboratory, warehouse, or other regulated operational environments.
  • Experience with validated systems and formal IT quality processes, including change control, deviation management, CAPA, periodic access reviews, and audit support.
  • Familiarity with ERP, LIMS, MES/eBR, QMS, document-management, laboratory, facilities, or serialization systems used within a CDMO or life-sciences organization.
  • Relevant professional certifications such as ITIL, CompTIA, Microsoft, Cisco, cybersecurity, or project-management certifications is preferred but not required.
  • Experience managing managed service providers and geographically distributed or after-hours support services.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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