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Technical Support Operations Manager Jobs in Castlegar, BC

FortisBC

Technical Systems Analyst 3

Trail, BC

CA$3.4K/wk

... problem management system. * Provides advanced technical support to infrastructure projects ... Advanced knowledge of infrastructure systems including data center operations, networking, and ...

FortisBC

Technical Analyst 4 (Ansible/Linux)

Trail, BC

CA$3.7K/wk

Estimate/manage/complete a series of tasks required for an intermediate or large project. * Provide senior level support to the Technician and Technical analyst roles * Perform duties of a minor ...

Interfor Us

Operations Intern

Castlegar, BC · On-site

... Management, Engineering (Industrial or Mechanical), Supply Chain, or another industry-related ... support both ourpeople and our planet. Come spend your summer learning, contributing,and ...

Crateandbarrel

Operations Associate

Robson, BC

... and supporting the salesfloor. Reporting to the Assistant Store Leader, you'll ensure timely ... Work closely with the Sales Associates, Visual Merchant and management team to maintain the sales ...

Teck

Sr. Electrical Engineer

Trail, BC

Provide front-line and deep technical support to business area operations and maintenance on ... Manages backlog of PM update requests and delegate minor PM revisions * Define and track work ...

Teck

Senior Metallurgist

Trail, BC · Hybrid

CA$122K - CA$150K/yr

... Technical Director, Processing while recruitment for the Manager role is underway. The Senior Metallurgist supports project development and operational improvement through expertise in extractive ...

FortisBC

Database Analyst

Trail, BC · Hybrid

CA$4.1K/wk

Provides direction, guidance, and technical support to clients, applications, and operations areas ... Competence in managing medium to large size database projects with multiple subprojects, system ...

FortisBC

Database Analyst

Trail, BC · Hybrid

CA$4.1K/wk

Provides direction, guidance, and technical support to clients, applications, and operations areas ... Competence in managing medium to large size database projects with multiple subprojects, system ...

Teck

Project Manager

Trail, BC

Support development and execution of operational readiness, commissioning, and handover plans ... Manage EPC/EPCM contractors and key suppliers with strong commercial discipline; monitor ...

Teck

Superintendent, Environmental Strategy

Trail, BC

CA$185K/yr

... Environmental Management System, regulatory compliance, operational project support, and ... Technical knowledge of relevant federal and provincial legislation and regulations * Experienced in ...

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Technical Support Operations Manager information

What does a technical support operations manager do?

A Technical Support Operations Manager oversees the daily operations of a technical support team, ensuring that customer issues are resolved efficiently and effectively. They are responsible for developing support policies, managing staff performance, and implementing strategies to improve service quality. This role often involves analyzing support metrics, handling escalations, coordinating with other departments, and driving initiatives to enhance customer satisfaction. Additionally, they play a key role in training team members and adopting new technologies to streamline support processes.

What are the key skills and qualifications needed to thrive as a technical support operations manager, and why are they important?

To thrive as a Technical Support Operations Manager, you need strong leadership abilities, experience in technical support environments, and a bachelor's degree in a related field. Familiarity with customer relationship management (CRM) platforms, ticketing systems like Zendesk or ServiceNow, and ITIL certifications are typically required. Excellent communication, problem-solving, and team management skills help you motivate teams and resolve escalated issues efficiently. These competencies ensure operational excellence, high customer satisfaction, and effective management of support teams in dynamic technology environments.

What are some common challenges faced by technical support operations managers, and how can they be addressed?

Technical Support Operations Managers often face challenges such as balancing high service quality with efficiency, managing escalated customer issues, and keeping teams motivated during periods of high demand. To address these, it's important to implement clear processes for ticket prioritization, provide ongoing training for support staff, and foster open communication across teams. Additionally, leveraging data analytics to monitor performance metrics can help quickly identify areas for improvement and ensure consistent customer satisfaction.

What is the difference between Technical Support Operations Manager vs Technical Support Specialist?

AspectTechnical Support Operations ManagerTechnical Support Specialist
Required CredentialsBachelor's degree, management experience, technical certificationsTechnical diploma or associate degree, technical certifications
Work EnvironmentOversees support teams, manages operations, strategic planningProvides direct technical support to customers, troubleshooting
Employer & Industry UsageIT companies, tech support departments, service providersCustomer service centers, IT support teams, tech companies
Common Search & Comparison IntentUnderstanding managerial roles, career progressionTechnical skills, daily responsibilities

The Technical Support Operations Manager focuses on overseeing support teams, managing operations, and strategic planning, often requiring management experience and certifications. In contrast, the Technical Support Specialist provides direct technical assistance to customers, troubleshooting issues. Both roles are common in IT and tech support industries, but they differ significantly in responsibilities and required credentials.

Infographic showing various Technical Support Operations Manager job openings in Castlegar, BC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 2% Temporary, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Technical Systems Analyst 3

Trail, BC

FortisBC
See more jobs at FortisBCexternal

CA$3.4K/wk

Full-time

Re-posted 13 days ago

Job description

Branch: Gas
Affiliation: MoveUP
Employment Status: Full-Time Regular
Salary: $3,478.00 Biweekly
Short-term Incentive Eligible: No
Workplace Flexibility: No
Posting End Date: Open until filled

As the province's largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers. 

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

The Technical Systems Analyst 3 (TSA 3) provides advanced infrastructure support across FortisBC's core pillars: Infrastructure, Systems, Network, and Unified Communications (UC). The role contributes to complex diagnostics, strategic initiatives, and cross-platform projects. The role manages their workload and project contributions independently and collaborates closely with Administrators and other technical teams to ensure the reliability, scalability, and security of FortisBC's infrastructure environments. 

Responsibilities
  • Provides advanced technical support across infrastructure platforms, including complex diagnostics and resolution. 
  • Performs troubleshooting efforts for infrastructure hardware and software issues across systems, network, and UC environments. 
  • Plans and executes infrastructure upgrades, installations, and preventive maintenance activities. 
  • Contributes to the design and implementation of infrastructure solutions aligned with organizational standards. 
  • Documents advanced procedures, configurations, and architectural decisions in the problem management system. 
  • Provides advanced technical support to infrastructure projects, including planning, execution, testing, and post-implementation review. 
  • Provides guidance and technical leadership to TSA 1 staff and collaborates with Administrators and other senior technical staff to support strategic initiatives and platform improvements. 
  • Sets up, delivers, and assists with disposal of infrastructure assets such as servers, network equipment, and UC hardware. 
  • Liaises with vendors for advanced support coordination, equipment servicing, and solution evaluation. 
  • Maintains current knowledge of FortisBC infrastructure systems, standards, and tools. 
  • Evaluates emerging technologies and contributes to infrastructure roadmap discussions. 
  • Performs duties of a minor nature related to the above that do not affect the evaluation of the job. 
  • Some travel may be required.
Requirements
  • Completion of 2-year Diploma in Computer or Electronics Technology, Computer Science, or related field. 
  • Minimum of 4 years' related work experience. 
  • Advanced knowledge of infrastructure systems including data center operations, networking, and Unified Communications. 
  • Experience leading troubleshooting and resolution of complex infrastructure issues. 
  • Familiarity with infrastructure monitoring, automation, and orchestration tools. 
  • Ability to contribute to infrastructure design and strategic planning. 
  • Experience with scripting, automation, and integration across platforms. 
  • Strong interpersonal and customer service skills. 
  • Strong written and oral communications and presentation skills. 
  • Excellent analytical and organizational skills, including the ability to work in a fast-paced, changing environment. 
  • Ability to manage medium to large-scale projects. 
  • Ability to analyze and resolve complex technical problems. 
  • Valid Class 5 British Columbia Driver's license.
Additional Information

This role is primarily for the Enterprise Patch Management team in which we concentrate on keeping the enterprise environment up to date for all hardware and software connected to the network.

In this role you will need to be:

  • Experienced in SCCM, Intune, and Update Manager.
  • Experienced with Ansible and Linux RedHat administration and patching.
  • Experienced with iOS and Android patching.
  • Experienced with Windows Server and Endpoint Patching and Management.
  • Interested in automation.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You're Applying. What now? page for additional information. 

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

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