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Technical Support Operations Manager Jobs in Castlegar, BC

Teck

Firefighter (Temporary)

Trail, BC

CA$37.29 - CA$50.40/hr

On-site About Trail Operations Teck's Trail Operations, located in the community of Trail in ... Role Overview Reporting to the Fire Captain, the Firefighter performs firefighting, technical ...

New

BBA, Inc.

Senior Dam Safety Engineer

Trail, BC · On-site

... quality, technical, creative solutions to our clients. BBA will support your growth and ... Direct changes to project operations, where necessary, to ensure the safety of dams and of ...

BBA, Inc.

Senior Dam Safety Engineer

Trail, BC · On-site

... quality, technical, creative solutions to our clients. BBA will support your growth and ... Direct changes to project operations, where necessary, to ensure the safety of dams and of ...

Teck

Sr. Lead, Regulatory Approvals (SERA)

Trail, BC

CA$121K - CA$162K/yr

... engineering, operational, construction, legal, and corporate teams to support integration of ... Management Act, Water Sustainability Act, and Environmental Assessment Act. Federal permitting ...

Hatch

Mechanical Designer / Technician

Trail, BC · Hybrid

With more than 70 years of business and technical expertise in mining, energy, and infrastructure ... We manage our clients' entire project lifecycle from studies to building assets, operating the ...

Hatch

Mechanical Designer / Technician

Trail, BC · Hybrid

With more than 70 years of business and technical expertise in mining, energy, and infrastructure ... With expertise in sustainable studies, asset building and operations, and industry-leading ...

Wood Plc

Buyer

Trail, BC

This role has overall responsibility for providing key supply chain management support on mining ... Technical diploma or engineering degree in a relevant discipline is an asset * Advanced computer ...

BBA, Inc.

Lead Process Engineer

Trail, BC · On-site

... project support staff * Lead and manage a variety of cross-discipline teams to ensure cost ... Liaise with clients on a technical level and present reports, trade-off studies, publications and ...

BBA, Inc.

Lead Process Engineer

Trail, BC · On-site

... project support staff * Lead and manage a variety of cross-discipline teams to ensure cost ... Liaise with clients on a technical level and present reports, trade-off studies, publications and ...

Interfor Us

GIS Intern

Castlegar, BC · On-site

Gain hands-on experience supporting sustainable forest management through both fieldwork and GIS ... operational efficiency, and forest planning. * Build technical, analytical, and problem-solving ...

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Technical Support Operations Manager information

What does a technical support operations manager do?

A Technical Support Operations Manager oversees the daily operations of a technical support team, ensuring that customer issues are resolved efficiently and effectively. They are responsible for developing support policies, managing staff performance, and implementing strategies to improve service quality. This role often involves analyzing support metrics, handling escalations, coordinating with other departments, and driving initiatives to enhance customer satisfaction. Additionally, they play a key role in training team members and adopting new technologies to streamline support processes.

What are the key skills and qualifications needed to thrive as a technical support operations manager, and why are they important?

To thrive as a Technical Support Operations Manager, you need strong leadership abilities, experience in technical support environments, and a bachelor's degree in a related field. Familiarity with customer relationship management (CRM) platforms, ticketing systems like Zendesk or ServiceNow, and ITIL certifications are typically required. Excellent communication, problem-solving, and team management skills help you motivate teams and resolve escalated issues efficiently. These competencies ensure operational excellence, high customer satisfaction, and effective management of support teams in dynamic technology environments.

What are some common challenges faced by technical support operations managers, and how can they be addressed?

Technical Support Operations Managers often face challenges such as balancing high service quality with efficiency, managing escalated customer issues, and keeping teams motivated during periods of high demand. To address these, it's important to implement clear processes for ticket prioritization, provide ongoing training for support staff, and foster open communication across teams. Additionally, leveraging data analytics to monitor performance metrics can help quickly identify areas for improvement and ensure consistent customer satisfaction.

What is the difference between Technical Support Operations Manager vs Technical Support Specialist?

AspectTechnical Support Operations ManagerTechnical Support Specialist
Required CredentialsBachelor's degree, management experience, technical certificationsTechnical diploma or associate degree, technical certifications
Work EnvironmentOversees support teams, manages operations, strategic planningProvides direct technical support to customers, troubleshooting
Employer & Industry UsageIT companies, tech support departments, service providersCustomer service centers, IT support teams, tech companies
Common Search & Comparison IntentUnderstanding managerial roles, career progressionTechnical skills, daily responsibilities

The Technical Support Operations Manager focuses on overseeing support teams, managing operations, and strategic planning, often requiring management experience and certifications. In contrast, the Technical Support Specialist provides direct technical assistance to customers, troubleshooting issues. Both roles are common in IT and tech support industries, but they differ significantly in responsibilities and required credentials.

Infographic showing various Technical Support Operations Manager job openings in Castlegar, BC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 2% Temporary, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Occupational Health & Safety Business Partner

Castlegar, BC • Hybrid

FortisBC
See more jobs at FortisBCexternal

CA$49.79 - CA$58.56/hr

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Branch: Electric
Affiliation: Management & Exempt
Employment Status: Full-Time Temporary
Expected Hiring Range: $49.79 to $58.56 Hourly
Short-term Incentive Eligible: No
Workplace Flexibility: Yes 
Temp Duration: 12 months
Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers. 

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

You’re a safety-minded individual with a desire for all employees to thrive in a healthy and safe environment. Empathetic, understanding and trustworthy, you’re incredibly personable and bring a sense of calm in stressful situations. You treat every scenario with fairness and can find balance in all you do to ensure our employees and organization are on the same page.

As our Occupational and Health Business Partner, you’ll coach and mentor our leadership teams and employees to enhance our safety culture. You’ll be a trusted resource and subject matter expert for all things health and safety-related.

In this role, you will:
  • Develop an understanding of our business unit structure, organizational values, corporate safety programs and safety management system. 
  • Identify and build relationships with key stakeholders from our company, including Operations and Shared Services, and support the advancement of our safety culture.
  • Guide our safety programs and initiatives by working closely with our Joint Health and Safety Committees, and engage with our Operations teams, including field visits with Operations management to understand their needs.
  • Project manage programs and initiatives with cross-departmental groups. 
  • Build upon your knowledge of our safety programs to provide subject matter expertise, review and update our safety programs and ensure continued compliance with applicable standards and regulations.
  • Support other working groups related to health and safety programs to develop and launch initiatives based on your own experiences and knowledge.
What it takes:
  • A bachelor’s degree in environmental and occupational health and safety, or related discipline from a recognized accredited program, plus four to seven years of recent, related experience in the environment, occupational health and safety field, or an equivalent combination of education, training and experience.
  • A valid B.C. driver’s license is required.
  • Formal qualifications in safety investigations and root cause analysis and a Canadian Registered Safety Professional (CRSP) designation, or the ability to obtain one, would be an asset.
  • An empathetic and fair mindset when working with clients and stakeholders.
  • A motivated team player who thrives in a collaborative environment.
  • A proven ability to multi-task and prioritize various projects at any given time.

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information. 

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

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