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Technical Support Manager Jobs in Remote, OR (NOW HIRING)

Mirantis

Technical Support Engineer

OR · On-site

The Technical Support Engineer is a mid-level role responsible for maintaining the reliability and ... Alert Management. * Learn and troubleshoot MOSK (Mirantis Openstack on Kubernetes) * Resolve and ...

Mirantis

Openstack Technical Support Engineer

OR · On-site

The Openstack Technical Support Engineer is responsible for solving complex and high-impact ... This role focuses on advanced troubleshooting, incident response, and problem management for one of ...

Voith Group

Field Technical Advisor

OR · On-site

Responsibilities - - Support regional sales strategies for hydraulic controls service growth ... account management to develop and execute sales plans for hydraulic control service offerings ...

Agfa

Customer Support Analyst , Tier 1

OR · Remote

Manage escalations, complaints to Level 2 and Development, and follow through as point of contact ... Technical and practical knowledge of IT-Infrastructure Solutions (such as data base solutions ...

Lumen Technologies

Sr Technical Project Manager

OR · Remote

$84.63K - $112.84K/yr

Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and ... The Sr Technical Project Manager drives structured multiworkstream engagement, manages presales ...

BlueStar US

Territory Sales Manager - Chicago Region

OR · On-site +1

The company brings unequaled expertise to the market, offers award-winning technical support, and is an authorized service center for a growing number of manufacturers. The Territory Sales Manager ...

rogersco

Technical Sales Engineer: Mid-Atlantic

OR · Remote

$108K - $170K/yr

Uses technical knowledge of product offerings to support and build sales.Researches and presents ... Experienced in working with and/or managing complex global accounts (directly and indirectly) - OEM ...

Allegis Global Solutions

VMS Integration Architect

OR

$66.25 - $85.50/hr

... technical support including RFx responses, presenting at BD pitches, conducting solution design, and reviewing contracts as needed for technical and invoicing requirements * Manages, coaches, and ...

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Technical Support Manager information

See Remote, OR salary details

$29.5K

$85.8K

$147.4K

How much do technical support manager jobs pay per year?

As of May 31, 2026, the average yearly pay for technical support manager in Remote, OR is $85,829.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,900.00 and $103,900.00 per year, depending on experience, location, and employer.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Remote, OR? The most popular types of Technical Support jobs in Remote, OR are:
What job categories do people searching Technical Support Manager jobs in Remote, OR look for? The top searched job categories for Technical Support Manager jobs in Remote, OR are:
What cities near Remote, OR are hiring for Technical Support Manager jobs? Cities near Remote, OR with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Technical Support Representative

Technical Support Representative

Douglas Fast Net

Roseburg, OR

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

This position is remote, but does require full-time residency in the state of Oregon. This position currently works 4-10 hour shifts per week that are scheduled between the hours of 7AM-9PM Sunday-Saturday.


DFN is a top fiber internet service provider serving Lane, Douglas, and Coos counties. We are looking for a Technical Support Representative to join our team.

Why work at DFN?

At DFN, we strive to take care of our employees on and off the job. Just to highlight a few of our amazing benefits -

  • We offer a 200% 401(k) match capping at 9%
  • 100% employer paid medical, dental, and vision plans plan for employees with affordable dependent coverage options.
  • Free 1 Gig high speed fiber internet service if you live within our service territory.
  • PTO package and 10 paid holidays including two days off for your birthday.


POSITION PURPOSE: This position provides front-line technical and customer support for Douglas Fast Net's products and services. This position is responsible for resolving entry-level support issues, monitoring and responding to customer tickets in a timely manner, and escalating complex issues according to established procedures.

OUR CUSTOMER COMMITMENTS:

We expect every DFN team member to embody the following values-

  • Customer First: Every action we take is grounded in meeting customer needs.
  • 100% Local: We live here, work here, and care deeply about the people and communities we serve.
  • Enhancing Lives: We recognize that we are enabling life's most important connections, work, education, health, and family.
  • The Best: We push for excellence in service, reliability, and value, every time.


CORE VALUES:

  • Commitment: You bring energy, loyalty, and perseverance to every interaction.
  • Leadership: You communicate clearly and motivate others by example.
  • Pride: You take pride in delivering service that goes above expectations.
  • Tenacity: You don't stop until the customer is taken care of, completely


ESSENTIAL FUNCTIONS:

  • Provide resolution of entry level support issues spanning all of DFN's products and services.
  • Monitor customer tickets and respond in a timely manner.
  • Document and escalate tickets per DFN support procedures.
  • Communicate with customers to identify and understand their product or service needs; identify and suggest products and services to meet those needs.
  • Manage multiple tasks/priorities simultaneously.
  • Assist in day-to-day order entry and processing.
  • Assist Broadband Technicians in turn-up and troubleshooting.
  • Clean and reset returned equipment for redeployment.
  • This job description covers the most crucial key and supplemental duties performed in the position, but does not include other occasional work, which may be similar, related to, or a logical assignment for the position. Other projects will be assigned as needed.


QUALIFICATIONS:

  • High school diploma and two years of technical support or equivalent work experience required.
  • Excellent attendance and punctuality required.
  • Customer service oriented. Ability to exercise good judgement, courtesy, patience and tact in public contact and problem resolution.
  • Strong interpersonal skills to build rapport with prospective and existing customers.
  • Strong problem solving, diagnostic and technical troubleshooting skills.
  • Ability to master new software and applications specific to the industry and position.
  • Positive attitude and strong work ethic as this is a high productivity position with a large degree of autonomy.
  • Self-motivated, ability to work independently and in a team
  • Ability to communicate effectively, both orally and in writing
  • Able to meet physical demands with reasonable accommodations if necessary.
  • DFN is a drug free workplace. All employees are required to successfully complete a pre-employment drug screen as well as random and for cause screens during employment as applicable.

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