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Technical Support Manager Jobs in Mount Pleasant, SC

Cranston

Civil Technical Manager

Charleston, SC · On-site

Provide guidance and training to technical support personnel. * Coordinate with other groups for ... management abilities. * Technical Proficiency : Good working knowledge of Microsoft Office and ...

Cranston

Structural Technical Manager

Charleston, SC · On-site

Provide guidance and training to technical support personnel.Coordinate with other groups for ... management abilities.Technical Proficiency: Good working knowledge of Microsoft Office and ...

Cranston

Civil Technical Manager

Charleston, SC · On-site

Provide guidance and training to technical support personnel.Coordinate with other groups for ... management abilities.Technical Proficiency: Good working knowledge of Microsoft Office and ...

HFW Companies

Civil Technical Manager

Charleston, SC · On-site

Provide guidance and training to technical support personnel. * Coordinate with other groups for ... management abilities. * Technical Proficiency : Good working knowledge of Microsoft Office and ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Mount Pleasant, SC

Technical Support Manager information

See Mount Pleasant, SC salary details

$29.2K

$85.2K

$146.2K

How much do technical support manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for technical support manager in Mount Pleasant, SC is $85,171.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $103,100.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Mount Pleasant, SC are hiring for Technical Support Manager jobs?

Cities near Mount Pleasant, SC with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Mount Pleasant, SC as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 26% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,988 per year, or $39.4 per hour.

Technical Support Engineer

Maymont Homes

Charleston, SC

Full-time

Retirement, PTO

Posted 27 days ago

Job description

Location

Charleston - 997 Morrison Drive, Suite 402

Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry-we are a company that puts people and communities at the heart of everything we do.

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified by Great Place to Work, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

Job Description

Position Summary

The Technical Support Engineer will play an integral role in delivering and maintaining enterprise IT solutions that support business operations and drive organizational efficiency. This position is responsible for the support and engineering of core technologies including, but not limited to, Windows 11, Office 365, and Intune as well as providing basic network support. This role offers structured professional development through hands-on experience and online learning opportunities, and technical boot camps.

Essential Job Functions

End-User Support & Operations

  • Provide hands-on technical assistance for Dell (including Dell TechDirect), Lenovo, and Mac hardware, as well as Windows 11, iOS, Android, and Office 365 applications.
  • Deliver exceptional end-user support across devices, applications, and conference room technology to ensure optimal productivity.
  • Support daily operations in a dynamic environment composed of approximately 40% business support with escalations from the Service Desk, 50% engineer and administration in various IT systems, and 10% cross training and career development.
  • Collaborate with external vendors to resolve escalated or complex technical issues beyond internal scope.
  • Be a part of a 24x7x365 executive support rotation, serving on-call for approximately one week every fourteen weeks as part of a shared schedule.

Service Management

  • Leverage ServiceNow for incident and request management, ensuring accurate documentation and timely resolution.
  • Create and maintain knowledge base articles for both internal use and customer-facing support.
  • Analyze ServiceNow data to identify recurring issues, trends, and opportunities for proactive remediation.
  • Systems Engineering & Architecture
  • Architect, engineer, and maintain management platforms including Jamf (for macOS) and PrinterLogic (for print services).
  • Manage, secure, and deploy applications and device policies through Jamf and PrinterLogic.
  • Conduct software testing and compatibility validation to ensure smooth system integrations and program deployments.
  • Support infrastructure improvements through data analysis, system monitoring, and recommendations for technical optimization.

Projects & Strategic Initiatives

  • Contribute to project-based initiatives involving new technology deployments, upgrades, and process enhancements.
  • Apply strategic thinking to identify opportunities for innovation and improvements in the technology environment.
  • Assist in planning and execution of technical components for companywide meetings, events, and conferences.

Training & Development

  • Deliver or assist in developing user training programs and documentation to enhance technology adoption and efficiency.
  • Support ongoing professional development and contribute to knowledge sharing across the IT team.
  • Perform other duties as assigned in support of organizational goals and technology initiatives.

Performance Expectations & Key Metrics:

Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:

  • Incidents resolved in under 1 day (50%)
  • Incidents resolved in under 2 days (60%)
  • Response time for incidents: <4 Hours
  • Tasks resolved in under 1 day (50%)
  • Tasks resolved in under 2 days (60%)
  • >90% accurate onboarding for new hires

Required Qualifications

Education

  • High School degree, Associates Degree or equivalent work experience required.

Experience

  • Minimum three (3) years in an IT Support or related technical role

Skills & Competencies

  • Proficiency in managing iOS and Android devices using Intune
  • Experience with printer management, configuration, and troubleshooting
  • Familiarity with ServiceNow, Azure, Office 365, and Windows operating systems strongly preferred.
  • Experience with Jamf for Apple device management is a plus.
  • Strong understanding of IT principles, best practices, and processes within an ITIL framework
  • Demonstrated strong written and verbal communication skills
  • Demonstrated customer service skills in fast paced environment
  • Proven ability to work with cross-functional IT and business teams to resolve complex issues
  • Ability to prove critical thinking, problem solving concepts and exceptional attention to detail
  • Ability to thrive in a high volume, data entry and processing work environment, where applicable
  • Demonstrated ability to work independently and as a team

Why work for Maymont Homes?

Our Mission - "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.

Certified Great Place to Work - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.

Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.

Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.

Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT

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