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Technical Support Manager Jobs in Greer, SC (NOW HIRING)

Morris Business Solutions

Level 2 IT Technician

Duncan, SC · On-site

$45K - $60K/yr

Technical Support: Provide advanced technical support to clients, resolving complex issues efficiently and effectively. Handle escalations from Level 1 support, manage service tickets, and ensure ...

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Technical Support Manager information

See Greer, SC salary details

$28.4K

$82.6K

$141.8K

How much do technical support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for technical support manager in Greer, SC is $82,605.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $100,000.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Greer, SC? The most popular types of Technical Support jobs in Greer, SC are:
What job categories do people searching Technical Support Manager jobs in Greer, SC look for? The top searched job categories for Technical Support Manager jobs in Greer, SC are:
What cities near Greer, SC are hiring for Technical Support Manager jobs? Cities near Greer, SC with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Greer, SC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,605 per year, or $39.7 per hour.

Manager, Technical Delivery

American Credit Acceptance

Spartanburg, SC • Hybrid

Full-time

Re-posted 27 days ago

American Credit Acceptance rating

7.3

Company rating: 7.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Description

We’re looking for an experienced Manager, Technical Delivery who can drive the end-to-end delivery of software, data, and platform initiatives across our lending ecosystem. This role is hands-on in planning, execution, risk management, and stakeholder communication.
You’ll lead cross-functional delivery across software engineering, data engineering, and product teams — and you’ll also manage a small team of technical professionals.
This is a great fit for someone who thrives in complex environments, enjoys solving delivery challenges, and is comfortable translating between business needs and technical execution.
What You’ll Do
  • Own the program plan, delivery roadmap, and execution for initiatives within your assigned business area. 
  • Work directly with business leaders to clarify scope, define requirements, and establish success metrics. 
  • Run delivery across engineering teams — ensuring clear priorities, timelines, risk mitigation, and communication. 
  • Drive sprint/iteration planning, dependency tracking, and cross-team coordination. 
  • Build delivery discipline: consistent processes, documentation, governance, and post-launch reviews. 
  • Anticipate risks and interdependencies across systems (origination, servicing, data, integrations, etc.). 
  • Communicate program status, decisions, and blockers to IT and business leadership. 
  • Coach and lead a team of engineers and product owners to ensure alignment, quality, and accountability. 
  • Identify opportunities to improve how we estimate, plan, and deliver projects. 
  • Maintain strong relationships with business partners, vendors, and technology stakeholders. 
What You Bring
Required
  • 8+ years in technology project/program management delivering software or data products. 
  • Experience running projects that involve engineering teams, APIs, integrations, data pipelines, or cloud platforms. 
  • Strong planning, communication, and facilitation skills. 
  • Ability to manage multiple initiatives and unblock teams in a fast-moving environment. 
  • Experience with Agile/Scrum or hybrid methodologies. 
  • Ability to lead technical discussions and support engineers without needing to be hands-on. 
Preferred
  • Experience in lending, banking, auto finance, or other regulated/transaction-heavy industries. 
  • Familiarity with modern data stacks (Snowflake, Redshift, Databricks, AWS). 
  • Background working with product owners or in a product-led delivery model. 
  • PMP, CSM, SAFe, or similar credentials. 
Team Leadership
This role directly manages a small delivery team (software engineers, data engineers, and product owners) and helps shape their development, performance, and delivery effectiveness.
Work Environment and Physical Demands
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Position Type/Expected Hours of Work
This is a full-time position with a standard work schedule of Monday–Friday, with some schedule variations as needed.
Travel
This position may require up to 20% travel.
Required Disclosures
EEO Statement  
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. 
 
Notice that posting is no exhaustive list of responsibilities:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
 
California Privacy Notice
As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice.

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