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Technical Support Manager Jobs in Georgetown, TX

Alpha Net

Technical Support/CSR

Austin, TX · On-site

Provide technical support to users for moderately complex computer related technical problems ... Log and track inquiries using an incident management database and maintains history records and ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Georgetown, TX

Technical Support Manager information

See Georgetown, TX salary details

$27.4K

$79.8K

$137K

How much do technical support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for technical support manager in Georgetown, TX is $79,824.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,400.00 and $96,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Georgetown, TX?

The most popular types of Technical Support jobs in Georgetown, TX are:

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The top searched job categories for Technical Support Manager jobs in Georgetown, TX are:

What cities near Georgetown, TX are hiring for Technical Support Manager jobs?

Cities near Georgetown, TX with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Georgetown, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,824 per year, or $38.4 per hour.

Construction Technical Support Specialist

Vestas Wind Systems

Austin, TX • On-site

Full-time

Dental, Vision, PTO

Re-posted 27 days ago

Job description

At Vestas we are powered by the dream of changing the world. And to create a sustainable future, we are building a team of motivated visionaries. Would you like to join us? 

Vestas is the world's largest wind turbine manufacturing company with significant operations in the United States. 

ConstructionTechnicalSupport Specialist- Remote 

TheConstructionTechnical Support, Specialist is a support function forConstructionunder the Installation Performance Management Team, with tasks ranging from onsite auditing, tooling support, CIMassistance, and various onsite and remote project meetings,tasksand support. 

Responsibilities: 

  • Perform andreport outon Audit Findings for onsite tasks to include observation and NCR creation, job book documentation reviews, MC completion, Pre-Comm and Commissioning completion. 

  • Join technical meetings with the customer / BOP torepresentVestas from the field perspective as needed. 

  • Review existing project documentation in Procore and adherence to our existing standards to ensure effective execution 

  • SupportnumerousConstructionproject teams in preparation and presentation of job specific page turns and technical documentationpresentationfor ourcustomerand sub-contractors. 

  • Support efforts to ensure that on-site construction quality control measures are in place and are being implemented byVestascontractors and sub-contractorsbythe meansofon-site Audits. 

  • Follow-up of project-related engineering issuesonsitetoensureexecution excellence. 

  • Support the management of site construction document quality through thorough Onsite Audits 

  • Internal follow-up of internal project related requests and processes. 

  • Support efforts to ensure that HSE requirements and guidelines are adhered to at project sites. 

Qualifications: 

  • In Field Experienceregardingconstruction of wind turbine farms and Vestas specific turbines essential. 

  • Firsthand experience in construction documentation / Job Book reviewessential. 

  • Good understanding of general contract elements and language interpretation including scope, milestones, paymenttermsand documentation. 

  • Working knowledge of the typical project construction lifecycle,schedulesand budgets. 

  • Working knowledge of construction activities that have an elevated level of quality control risk and impacts on HSE. 

  • 300 Level TBC on at least 1 Vestas turbine platform (2MW, 4MW,Enventus) 

  • Minimum 2 years construction field experience and 300 Level Core TBC complete. 

Competencies: 

  • Clear and effective oral and written communication skills 

  • Demonstrates well-developed organizational capabilities 

  • Excellent computer knowledge, with MS Office products, including Word, Excel, PowerPoint, and OneNote. 

  • Comfortable presenting and speaking in front of leadership and large crowds. 

  • Proficient withuseof Procore. 

  • Experienced in Commissioning, Mechanical Completion Walkdowns, Leak Checks, and Troubleshooting. 

What We Offer: 

We offer an exciting position with great development opportunities in an inspiring environment at the world's number one wind turbine producer. We value initiative, responsibility, and accuracy. You will become part of an international environment with a commitment to sustainability andsafetyand you will work among colleagues who support one another. 

  • Attractive salary and one of the most comprehensive benefitsplansin the industry 

  • Great benefits coverage that includes dental and vision 

  • Generous Paid Time Off policies 

  • Great401(k) plan (with employer match) 

  • Tuitionassistance 

CCPA Notice for California Applicants

Our commitment to a fair hiring 
At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE - RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas
Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings. 

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