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Technical Support Manager Jobs in Georgetown, TX

Esolvit Inc

Technical Support

Austin, TX · On-site

... management disciplines, and business metrics. ESolvit helps customers to do business better ... system/technical support 7 Years of experience supporting human resource, financial or related ...

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager * Identify gaps in support documentation and contribute new or improved knowledge base articles * Collaborate ...

SimpliGov

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to ... Senior Manager, Customer Success Location: US - Remote About Us: SimpliGovis a leading government ...

SimpliGov LLC

Technical Support Specialist

Austin, TX · On-site

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to ... Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is a leading government ...

Braze

Technical Support Specialist

Austin, TX · Hybrid

$57K - $90K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Collaborating effectively with your own team members, Customer Success, Account Managers, Product ...

Gotransverse

Technical Support Engineer

Austin, TX · On-site

$70K - $80K/yr

Role Overview As a Technical Support Engineer based in Austin, you will be a trusted technical ... Proven track record managing customer communication across multiple channels (tickets, email, live ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Georgetown, TX

Technical Support Manager information

See Georgetown, TX salary details

$27.4K

$79.8K

$137K

How much do technical support manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for technical support manager in Georgetown, TX is $79,824.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,400.00 and $96,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Georgetown, TX?

The most popular types of Technical Support jobs in Georgetown, TX are:

What job categories do people searching Technical Support Manager jobs in Georgetown, TX look for?

The top searched job categories for Technical Support Manager jobs in Georgetown, TX are:

What cities near Georgetown, TX are hiring for Technical Support Manager jobs?

Cities near Georgetown, TX with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Georgetown, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,824 per year, or $38.4 per hour.

Technical Support

WinMax Systems Corporation

Austin, TX • On-site

Contractor

Re-posted 18 days ago

Job description

Job Description

Greetings from WinMax!!!

We have an Immediate need for Technical Support for one of my Direct client based out at Austin, TX. Kindly go through the Job Description, if interested revert with your updated resume, contact details, expected rate and best time to reach you
Job Title : Technical Support
Location : Austin, TX
Duration : 12 Months contract
Job Description
Ability to communicate effectively
Comply with security guidelines and maintain confidentiality
Strong knowledge of MacOS and iOS software
Quickly assess problems
Help caffe team members with basic mac and iOS support
Ability to identify solutions for a large work group
Troubleshoots system problems and responsible for testing applications
Reports progress, status, and issues to project team
Work with project manager to meet deadlines
Communicates professionally with executives and team members Ability to approach problems flexibly
Proficient in Keynote, Pages, and Numbers and Strong knowledge of Excel
Ability to learn and adapt to new software
iCal calendar management
Ability to handle multiple tasks

Qualifications

Experience or Knowledge in IOS/ OSX or Mac OS Troubleshoot

Additional Information

All your information will be kept confidential according to EEO guidelines.

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