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Technical Support Manager Jobs in Georgetown, TX

Aristocrat

Technical Support Engineer

Austin, TX

$94K - $174K/yr

As a Technical Support Engineer, you'll have the opportunity to create a significant impact by ... Manage and prioritise incoming support tickets from casino operators, prioritising by severity and ...

Aristocrat

Technical Support Engineer

Austin, TX · On-site

$62K - $115K/yr

As a Technical Support Engineer, you'll have the opportunity to create a significant impact by ... Manage and prioritise incoming support tickets from casino operators, prioritising by severity and ...

Steer

Technical Support Specialist - Remote

Austin, TX · On-site +1

Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) ... About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ...

Apex Systems

Technical Support Tech I

Austin, TX · On-site

$37K - $46K/yr

Job#: 3046224 Technical Support Tech - Technical Support Tech I Location: Austin, Texas (Onsite) Role Overview This role provides technical support to end users on a variety of issues. The position ...

Flywire

Technical Support Engineer II

Austin, TX

Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA requirements. * Deep Research: Work hands-on with web-based ...

Flywire

Technical Support Engineer II

Austin, TX · On-site

Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA requirements. * Deep Research: Work hands-on with web-based ...

Cgm

Technical Support Engineer I

Austin, TX · Hybrid

Clearly documents customer tickets in the CRM system and follows the processes established for CRM ... Minimum of two years providing technical hands-on support in a professional hardware or software ...

Brivo

Technical Support Agent (Video)

Austin, TX · On-site +1

$18 - $21/hr

Effective management of multiple cases using the Zoho Desk ticketing system * Providing support to ... Ability to explain technical issues to technical and nontechnical employees and customers * Strong ...

Apex Systems

Technical Support Tech I

Austin, TX · On-site

$37K - $46K/yr

Job#: 3046223 Technical Support Tech I Location: Austin, Texas (Onsite) Role Overview This position is for a Help Desk Technician responsible for providing end-user support through phone and web ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Georgetown, TX

Technical Support Manager information

See Georgetown, TX salary details

$27.4K

$79.8K

$137K

How much do technical support manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for technical support manager in Georgetown, TX is $79,824.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,400.00 and $96,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Georgetown, TX?

The most popular types of Technical Support jobs in Georgetown, TX are:

What job categories do people searching Technical Support Manager jobs in Georgetown, TX look for?

The top searched job categories for Technical Support Manager jobs in Georgetown, TX are:

What cities near Georgetown, TX are hiring for Technical Support Manager jobs?

Cities near Georgetown, TX with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Georgetown, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,824 per year, or $38.4 per hour.

Technical Support Representative

Facility Solutions Group, Inc.

Round Rock, TX

$18 - $25/hr

Full-time

Posted 28 days ago

Job description

Overview

As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a variety of methods, such as alarm monitoring, emails, and chat. You will analyze, troubleshoot and resolve technical issues for various types, including connectivity, installation, and equipment defects. You may remotely configure and troubleshoot client's equipment or simply educate customers. In the event that an issue cannot be resolved, you will escalate to the next tier of support or arrange dates, times and access arrangements for a service call. You'll utilize multiple computers and databases to record the results of interactions.

Responsibilities
  • Provides answers to clients by identifying problems; researching answers; guiding clients through corrective steps.
  • Research required information using available resources.
  • Respond to tickets, resolve underlying issues and document occurrences and solutions.
  • Identify and escalate priority issues per Client specifications.
  • Contribute to internal knowledge base.
  • Improves system performance by identifying problems; recommending changes.
  • Follow up and make scheduled callbacks to customers where necessary.
  • Stay current with system information, changes and updates.
Qualifications

The ideal candidate will satisfy the following requirements and qualifications:

  • World-class customer service skills
  • Excellent analyzation skills
  • Problem solving capabilities
  • Proficient computer skills in remote desktops, G-Suite and OS navigation
  • Demonstrated proficiency in typing and grammar
  • Ability to organize documents and records as well as detailed note taking.
  • High School diploma or General Education Degree
  • Experience in Help Desk, Energy Management, HVAC, or Electrical is preferred
Pay RangeUSD $18.00 - USD $25.00 /Hr.Employment Type: FULL_TIME
Facility Solutions Group logo

About Facility Solutions Group

Sourced by ZipRecruiter

For 40 years, FSG has helped Businesses of all sizes with Lighting, Electrical, Signage & Technology challenges. But it is not what we do that makes us different, it's why we do it. FSG was founded in 1982 on the guiding principle that Hard work, Dedication to excellence, and Continual learning will always yield a positive result for everyone involved. Since then, FSG has grown from a Small lighting Distributor in San Antonio Texas, to one of the Nation's largest lighting Distributors and Electrical Contractors. Today, FSG employs more than 2000 Employees Nationwide and works with more than a thousand affiliate vendors from all four corners of the Nation. FSG's customers list includes every type of Business from top name Multisite Consumer Brands, to General Contractors, to local neighborhood Businesses.

Industry

Facilities support services

Company size

1,001 - 5,000 Employees

Headquarters location

Austin, TX, US

Year founded

1982

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