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Technical Support Manager Jobs in Elgin, IL (NOW HIRING)

Fin

Technical Support Engineer

Chicago, IL · Hybrid

Begin a personal growth tracker document (or Individual Development Plan) with your manager for ... of technical support experience. * Understanding of Web dev basics (HTML, Javascript, CSS), Git ...

Outform Inc

Technical Solutions Manager

Chicago, IL · On-site

The manager establishes a scalable support model that protects system uptime and the client experience. The role partners across Client Support, Installation Services, Advanced Technical Support ...

New

Brainlab

Technical Support Specialist

Oak Brook, IL · On-site

Two year Associate's degree with relevant clinical / technical support experience may also be ... Ability to multi-task, set priorities and manage time effectively * Works well in a team ...

NVENIA

Technical Support Specialist 1

Wood Dale, IL

$36.05 - $54.25/hr

Create, manage and close technical support cases in the case management system * Willing to be flexible with working hours to accommodate phone coverage * Willing to provide "after hour" support as ...

Duravant

Technical Support Specialist 1

Wood Dale, IL

$36.05 - $54.25/hr

Create, manage and close technical support cases in the case management system * Willing to be flexible with working hours to accommodate phone coverage * Willing to provide "after hour" support as ...

DURAVANT LLC

Technical Support Specialist 1

Wood Dale, IL · On-site

$36.05 - $54.25/hr

Create, manage and close technical support cases in the case management system * Willing to be flexible with working hours to accommodate phone coverage * Willing to provide "after hour" support as ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA requirements. * Deep Research: Work hands-on with web-based ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA requirements. * Deep Research: Work hands-on with web-based ...

Zero Hash

Technical Support Engineer (AMER)

Chicago, IL · On-site +1

Incident Management: Provide support for our enterprise partners during incidents on critical applications and infrastructure issues Requirements * Experience: +3 years of experience in a technical ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Elgin, IL

Technical Support Manager information

See Elgin, IL salary details

$29.2K

$84.9K

$145.8K

How much do technical support manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for technical support manager in Elgin, IL is $84,926.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,300.00 and $102,800.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Elgin, IL? The most popular types of Technical Support jobs in Elgin, IL are:
What are popular job titles related to Technical Support Manager jobs in Elgin, IL? For Technical Support Manager jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Elgin, IL look for? The top searched job categories for Technical Support Manager jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Technical Support Manager jobs? Cities near Elgin, IL with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Elgin, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $84,926 per year, or $40.8 per hour.

Refrigeration Technical Support

Scotsman Ice

Vernon Hills, IL

$36K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Do you have a passion for commercial refrigeration? Would you like to leave the field and be home for nights, weekends and holidays? You're in luck! Scotsman Ice is hiring a Field Support Technician for our Vernon Hills office. This job is Monday through Friday, in office and provides top tier benefits. 

You will provide technical assistance and service support to distributors, dealers, and customers through the Service Department Tech Line. Function as a Field Service Representative in the field when required, and participate in the following activities:

Provides technical support to customers by phone, text, chat and logs information for each call in database.
• Reviews and verifies labor warranty claims for processing.
• Supports National Accounts projects and follow up.
• Supports Consumer Products calls and determines action.
• Responds to routine correspondence request for service assistance.
• Identifies and reports potential emerging or major field service problems
• Coordinates certain startups, working between KES and service providers.
• Assists Installation Coordinator with Technical support, contacting providers, and processing invoices.
• Provides scheduled On-Call 24 X 7 Tech Line support.
• Analyzes data as requested to identify possible warranty cause or risk.

Qualifications

The ideal candidate will have the following:

• EPA Refrigerant Usage certification, Type I & II.
• Minimum two-year Air Conditioning/Refrigeration Education Certificate or equivalent work experience.

• Windows based computer skills
• Microsoft Office proficient, especially Excel
• Must be able to understand and use CRM, SMS and entering live customer information

• Must be willing to work more than 40 hours per week.
• Good communication and presentation skills.
• Professional Image
• Occasional Travel if necessary.

We are dedicated to providing our employees with many different benefits: 

  • Included benefits:
    • Employee life insurance and AD&D
    • Short term and long term disability
    • Company HSA contribution for HDHP
    • Employee assistance program
    • Financial wellness services through Truist Momentum
    • Travel assistance through Lincoln Travel Connect
    • 10 paid holidays
    • Accrued Paid time off
    • 5 prorated sick days
    • Tuition Assistance
    • Participation in annual performance based bonuses 
  • Voluntary benefit offerings:
    • Medical insurance through Blue Cross Blue Shield
      • PPO and HDHP with HSA through Health Equity
    • Prescription benefits through Express Scripts
    • Dental insurance through Delta Dental
    • Vision benefits through VSP
    • Medical and dependent care flexible spending accounts through Flores
    • Additional voluntary life insurance and AD&D, including dependent coverage
    • Supplemental plans through UNUM- Critical illness, accident insurance, hospital indemnity
    • Group legal coverage and identity theft protection through Legal Shield
    • 401k program with a company match

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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