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Remote Voip Technical Support Jobs in Elgin, IL (NOW HIRING)

Addison Group

VOIP Lead Engineer - Chicago

Chicago, IL · Remote

$150K - $160K/yr

Lead VoIP / Unified Communications Engineer Chicago, IL - Onsite Base Salary: $150K-$160K No Remote ... Serve as the technical escalation point for complex VoIP and telecommunications issues * Support ...

Insight Global

Technical Support Specialist

Chicago, IL · Remote

$18 - $20/hr

Contract with right to hire REMOTE within driving distance to an office: Chicago, IL, New York, NY ... We are looking for a strong Technical Support Analyst to join a Service Desk team supporting Friday ...

Brainlab

National Technical Support

Chicago, IL · On-site +1

$38K - $48K/yr

... out Remote Performance Reviews; responsible for escalated case support which includes ... technical documentation. * 1 years experience with test equipment and hand tools including ...

Addison Group

VOIP Senior Network Engineer

Chicago, IL · Remote

$125K - $140K/yr

Experience supporting large, complex enterprise environments * Ability to independently diagnose ... difficult technical issues * Strong communication and customer service skills * Healthcare ...

ConnexPay

Enterprise Support Engineer II

Chicago, IL · Remote

Experience working with technical support ticketing systems and remote support tools. * Strong analytical, troubleshooting, and problem-solving skills. * Excellent written and verbal communication ...

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Abbott

Manager Technical Affairs

Lake Forest, IL · On-site +1

... remote (near an Abbott office) in the Abbott Diagnostics Division. Our diagnostic solutions are ... As Manager, Technical Affairs , you will provide technical leadership and customer support for ...

Abbott

Manager Technical Affairs

Lake Forest, IL · On-site +1

... remote (near an Abbott office) in the Abbott Diagnostics Division. Our diagnostic solutions are ... As Manager, Technical Affairs , you will provide technical leadership and customer support for ...

Camping World

RV Call Center Technician

Lincolnshire, IL · Remote

$24.22 - $29.08/hr

... high-level technical support from a home-office environment. In this role, you will act as a ... Remote Proficiency: Strong computer literacy and the ability to navigate CRM software, VoIP phone ...

Camping World

RV Call Center Technician

Lincolnshire, IL · Remote

$24.22 - $29.08/hr

... high-level technical support from a home-office environment. In this role, you will act as a ... Remote Proficiency: Strong computer literacy and the ability to navigate CRM software, VoIP phone ...

YO AI Labs

AI Technical Trainer - Remote

Chicago, IL · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Document solutions and provide clear technical feedback. Required Skills * Strong proficiency in ...

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Remote Voip Technical Support information

See Elgin, IL salary details

$14

$25

$44

How much do remote voip technical support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote voip technical support in Elgin, IL is $25.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $28.03 per hour, depending on experience, location, and employer.

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What are some common challenges faced by Remote VoIP Technical Support specialists, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

What are popular job titles related to Remote Voip Technical Support jobs in Elgin, IL?

For Remote Voip Technical Support jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Remote Voip Technical Support jobs in Elgin, IL look for?

The top searched job categories for Remote Voip Technical Support jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Remote Voip Technical Support jobs?

Cities near Elgin, IL with the most Remote Voip Technical Support job openings:

Remote Voip Technical Support jobs near you

VOIP Lead Engineer - Chicago

Chicago, IL • Remote

Addison Group
See more jobs at Addison Groupexternal

$150K - $160K/yr

Other

Posted 10 days ago

Job description

Lead VoIP / Unified Communications Engineer

Chicago, IL – Onsite

Base Salary: $150K–$160K

No Remote

No Sponsorship offered

I’m conducting a confidential search for a Lead VoIP / Unified Communications Engineer to join a highly respected, mission-driven organization in Chicago that is making a significant investment in modernizing its technology infrastructure.

This is much more than a VoIP support role.

We are looking for a senior-level voice engineer who can remain technically hands-on while becoming a trusted technical leader and right hand to infrastructure leadership.

The environment includes enterprise voice, VoIP PBX, SIP trunking, Call Center technologies, e911, eFax, voicemail and the underlying network infrastructure required to deliver highly available voice services.

What You'll Do:

  • Lead the design, implementation and support of enterprise voice infrastructure
  • Serve as the technical escalation point for complex VoIP and telecommunications issues
  • Support VoIP PBX, SIP trunking and Contact Center technologies
  • Lead complex voice and infrastructure projects
  • Mentor and provide technical direction to other engineers
  • Work closely with vendors and internal technology teams
  • Help establish technical standards and procedures
  • Monitor and improve voice infrastructure performance and reliability
  • Participate in the continued modernization of a large enterprise infrastructure environment

Ideal Background:

  • 5+ years of enterprise VoIP/voice engineering experience
  • Strong Avaya or comparable enterprise voice technology
  • VoIP PBX and SIP trunking expertise
  • Contact Center / Call Center experience
  • Strong understanding of networking and QoS
  • Experience supporting large, complex, mission-critical environments
  • Technical leadership or mentoring experience
  • Healthcare experience is helpful but not required
  • Cisco knowledge is highly desirable

The right person will be someone who enjoys being in the weeds technically but also wants greater leadership visibility and influence.

This is an onsite Chicago opportunity with a long-term opportunity to play an important role in a significant infrastructure transformation.

Please message me directly if you'd like to learn more or know someone who could be a fit.

#VoIP #UnifiedCommunications #NetworkEngineering #Avaya #Cisco #ChicagoJobs #Infrastructure #TechnologyCareers