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Technical Support Manager Jobs in Draper, UT (NOW HIRING)

Patientco

Enterprise Technical Support Analyst

Lehi, UT · On-site

The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar's most ... Performs other duties and/or projects as assigned by management within the area of responsibility ...

Orion

Client Support Manager

Lehi, UT

The Client Support Manager partners closely with Team Leads, Technical Leads, and Workforce Management to support staffing alignment, escalation management, and service readiness. This position is ...

Orion

Client Support Manager

Lehi, UT · On-site

The Client Support Manager partners closely with Team Leads, Technical Leads, and Workforce Management to support staffing alignment, escalation management, and service readiness. This position is ...

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Technical Support Manager information

See Draper, UT salary details

$27.6K

$80.3K

$137.9K

How much do technical support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for technical support manager in Draper, UT is $80,316.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,800.00 and $97,200.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Draper, UT? The most popular types of Technical Support jobs in Draper, UT are:
What job categories do people searching Technical Support Manager jobs in Draper, UT look for? The top searched job categories for Technical Support Manager jobs in Draper, UT are:
What cities near Draper, UT are hiring for Technical Support Manager jobs? Cities near Draper, UT with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Draper, UT as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,316 per year, or $38.6 per hour.

Enterprise Technical Support Analyst

Patientco

Lehi, UT • On-site

Full-time

Medical, Retirement, PTO

Re-posted 17 days ago

Job description

ABOUT THIS POSITION

We are looking for a Enterprise Technical Support Analyst who is passionate, curious, and joyfully optimistic. The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar's most strategic clients. The Enterprise Technical Support Analyst provides support to our clients for simple, urgent, and/or complex issues. This is accomplished by handling support inquiries either by phone or by our web portal. The ideal candidate understands the importance of professionalism when working with high profile clients and can prioritize tasks with the needed sense of urgency.

WHAT YOU'LL DO

  • Answer incoming calls and/or web cases from our most strategic clients.
  • Make outbound calls as needed to clients to resolve support cases.
  • Respond to case comments from our web portal to support our clients.
  • Documents support cases thoroughly, showing research steps and resolution.
  • Identify client concerns and engage appropriate internal resources to ensure timely resolution.
  • Use resources to resolve issues in a timely and self-sufficient manner.
  • Communicates well within department and with other departments.
  • Strives to meet and exceed individual, and team, goals and metrics.
  • Abides by phone schedule to ensure enough coverage for our clients.
  • Ability to demonstrate professionalism in communicating with clients both written and verbally.
  • Performs other duties and/or projects as assigned by management within the area of responsibility and control

WHAT YOU'LL NEED

  • 4-year bachelor's degree preferred
  • Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company is preferred. Exceptional client service skill
  • Technically savvy with excellent troubleshooting and analytical skills
  • Working knowledge of EDI files is a bonus.
  • Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
  • Acts as a self-starter and uses critical thinking skills regularly. Professional, effective, and clear communication skills
  • Comfortable with de-escalating client issues and temperament
  • Team Player - You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful,optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow @Waystaron Twitter.

WAYSTAR PERKS

  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • We offer generous paid time off for our non-exempt team members, starting with 3 weeks +13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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