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Technical Support Manager Jobs in Payson, UT (NOW HIRING)

Flex Dental

Technical Support Manager

Provo, UT · On-site

... management system. Our commitment to meaningful functionalities and innovative automation ... JOB QUALIFICATIONS * 3+ years of leadership experience in Customer Support/Technical Support

Global Payments

Technical Support Associate

Lindon, UT · On-site

We're looking for a Technical Support Associate to join our amazing tech support team. This role is ... Manages incoming request queues for service via ITSM system. Responsible for timely resolution of ...

New

Quilt Software

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

If you get a kick out of supporting local businesses, love great software, and want to be part of a ... run and manage their stores. The ideal candidate will be a technical, critical thinker who ...

Quilt Software

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

As a support specialist, you will provide phone and email support to our customer base for their ... run and manage their stores. The ideal candidate will be a technical, critical thinker who ...

Novarad

Technical Support Engineer #3

Provo, UT · On-site

Collaborate Across the Organization • Partner with Development and Product Management to ... Technical Support during cross-functional projects and major customer initiatives. • Identify ...

GSP Marketing Technologies

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

This position provides ad hoc reports and updates to management. Duties and Responsibilities ... help desk support experience * Technical Certifications preferred. Qualifications, Skills ...

GSP MARKETING TECHNOLOGIES

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day ... This position provides ad hoc reports and updates to management. Duties and Responsibilities:

GSP Companies

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

This position provides ad hoc reports and updates to management. Duties and Responsibilities ... help desk support experience * Technical Certifications preferred. Qualifications, Skills ...

Nanoheal

Technical Account Manager

Orem, UT · On-site

Provide technical support for customers to support pre-sales and post-sales processes. * Address ... Manage new account onboarding, related transition, and transformation projects. * Work with ...

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$14 - $18/hr

... Product managers started in the SM Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Technical Support!

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$14 - $18/hr

... Product managers started in the SM Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Technical Support!

Awardco

Director of Global Support

Lindon, UT · On-site

Manage support tooling, vendors, and telephony and contact-center providers. What You Bring Must-Haves * 4+ years leading customer support or service organizations, including experience leading ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Payson, UT

Technical Support Manager information

See Payson, UT salary details

$26.7K

$77.8K

$133.6K

How much do technical support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for technical support manager in Payson, UT is $77,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $94,200.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What cities near Payson, UT are hiring for Technical Support Manager jobs? Cities near Payson, UT with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Payson, UT as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,820 per year, or $37.4 per hour.

Technical Support Manager

Flex Dental

Provo, UT • On-site

Full-time

Posted 28 days ago

Job description

About Flex Dental:
At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless collaboration with Open Dental's practice management system. Our commitment to meaningful functionalities and innovative automation transforms workflows, ensuring efficiency and pushing the boundaries of Open Dental practice management.
Flex Dental is focused on simplifying the lives of dentists and their staff. We're a growing company specializing in a specific area of the dental industry and work exclusively with Open Dental to create a comprehensive solution. By integrating with Open Dental, we aim to deliver innovative tools and services that streamline dental practice management. In short, we're developing cutting-edge solutions for dentists and fostering a great workplace culture for our team.
JOB RESPONSIBILITIES
ESSENTIAL DUTIES
  • Lead, coach, and develop the Customer Support team to deliver exceptional customer experiences and achieve departmental goals.
  • Conduct regular one-on-one meetings, performance reviews, coaching sessions, and career development conversations.
  • Foster a culture of accountability, collaboration, continuous learning, and customer advocacy.
  • Oversee daily support operations, ensuring timely resolution of customer inquiries, escalations, and service requests.
  • Monitor team performance, quality, customer satisfaction, and operational metrics to identify trends and drive continuous improvement.
  • Serve as the primary escalation point for complex customer issues, partnering with internal teams to resolve customer-impacting problems.
  • Analyze support trends, recurring customer issues, and operational data to identify opportunities for process improvement and reduce future customer effort.
  • Maintain support documentation, workflows, and knowledge base content to ensure accurate and consistent support delivery.
  • Partner with Product, Engineering, Sales, Customer Success, and Implementation to communicate customer feedback, improve product quality, and support new releases.
  • Assist with hiring, onboarding, workforce planning, scheduling, and resource planning.
  • Provide direct customer support during high-volume periods or critical customer situations.
  • Perform other duties and special projects as assigned.

JOB QUALIFICATIONS
  • 3+ years of leadership experience in Customer Support/Technical Support
  • Demonstrated success leading and developing high-performing customer support teams.
  • Ability to prioritize multiple initiatives in a fast-paced environment.
  • Experience using Zendesk ticketing system and reporting tools.

KNOWLEDGE AND SKILLS
  • Strong leadership, coaching, and employee development skills
  • Excellent interpersonal and conflict resolution abilities
  • Customer-first mindset with a commitment to service excellence
  • Strong analytical skills with the ability to interpret support metrics and make data-driven decisions
  • Excellent organizational and time management skills
  • Ability to build collaborative cross-functional partnerships
  • Strong written and verbal communication skills
  • Comfortable working in a fast-paced, changing environment
  • Proficiency with Windows and macOS operating systems
  • General understanding of networking, hardware, SaaS applications, and technical troubleshooting concepts

PHYSICAL ACTIVITIES
This position primarily requires sitting, working at a computer, and communicating with customers and
employees. Occasional standing, walking, and lifting up to 15 pounds may be required.

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