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Technical Support Manager Jobs in Payson, UT (NOW HIRING)

Flowserve

Mechanical Engineer

Springville, UT

Provide responsive technical support to both internal and external customers. * Capture and ... Collaborate with the product manager to identify technology gaps and research new or alternative ...

Flowserve

Mechanical Engineer

Springville, UT · On-site

Provide responsive technical support to both internal and external customers. * Capture and ... Collaborate with the product manager to identify technology gaps and research new or alternative ...

Flowserve US Inc

Mechanical Engineer

Springville, UT · On-site

$90 - $130/hr

... such as Daily Management and Problem Solving to support the efficacy of Flowserve's quality and on‑time delivery objectives. Provide technical support to other engineering support teams.

New

Mity-Lite

IT Helpdesk

Orem, UT · On-site

$22 - $25/hr

... provide frontline technical support to employees across the organization. This position helps ... Strong problem-solving, organization, and time-management skills are essential. The successful ...

Mity-Lite

IT Helpdesk

Orem, UT

$22 - $25/hr

... provide frontline technical support to employees across the organization. This position helps ... Strong problem-solving, organization, and time-management skills are essential. The successful ...

Fishbowl Inventory

Product Support Specialist

Orem, UT · On-site

The Opportunity Fishbowl is hiring for a full time Technical Product Support Specialist who is ... Manage and prioritize customer cases by communicating with customers through phone, email, and chat ...

Novarad

Clinical Sales Specialist

Provo, UT · On-site

Manage and provide technical support for clinical trial activity when assigned. Other Requirements * Demonstrates a primary commitment to patient safety and product quality by maintaining compliance ...

Novarad Corporation

Clinical Sales Specialist

Provo, UT · On-site

Manage and provide technical support for clinical trial activity when assigned. Other Requirements * Demonstrates a primary commitment to patient safety and product quality by maintaining compliance ...

Novarad Corporation

Clinical Sales Specialist

Provo, UT · On-site

Manage and provide technical support for clinical trial activity when assigned. Other Requirements * Demonstrates a primary commitment to patient safety and product quality by maintaining compliance ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Payson, UT

Technical Support Manager information

See Payson, UT salary details

$26.7K

$77.8K

$133.6K

How much do technical support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical support manager in Payson, UT is $77,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $94,200.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Payson, UT are hiring for Technical Support Manager jobs?

Cities near Payson, UT with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Payson, UT as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,820 per year, or $37.4 per hour.

Turbine Engine Line Technical Representative - 2962

Duncan Aviation

Provo, UT • On-site

Full-time

Re-posted 23 days ago

Key responsibilities

  • Provides technical advice and troubleshooting assistance for engine installations and system operations.

  • Assists with engine systems repair and coordinates with project managers and manufacturers to resolve warranty issues.

  • Supports the development and delivery of technical training for internal and external customers.

Duncan Aviation rating

8.7

Company rating: 8.7 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

10th of 67 rated aviation services

Job description

General Summary
The Engine Technical Representative serves as primary technical advisor for engine and related systems in supporting internal and external customers with technical services, troubleshooting, pre-delivery training and customer service issues. This position supports Sales and Engineering teams with technical data needed in preparing quotes and researches and resolves engine and related systems integration issues; and partners with the Professional Development team to develop and deliver technical training. The representative leads and/or participates with special projects as assigned.
Essential Job Functions
  1. Provides technical advice and troubleshooting assistance to team members, customers and manufacturers for engine installations and system operations. Assists with engine systems repair. Coordinates with Engine project managers for work authorizations and with manufacturers, management, and shop team members to recommend and resolve customers' warranty issues.
  1. Provides engine and engine systems OJT to technicians and familiarization training to customers. Assists Professional Development team with developing and conducting technical training for internal and external customers. Writes technical briefs regularly.
  1. Recommends and initiates measures to improve quality, procedures, efficiency and working conditions. Identifies, researches and recommends engine tooling and equipment needs.
  1. Supports sales team with quotes and sales proposals by providing technical guidance for engine systems capabilities and integration issues. Promotes engine services to customers by identifying and recommending products and services.
  1. Develops and fosters relationships with OEM technical representatives. Assists management with monitoring and maintaining compliance with airframe service center requirements. Promotes Duncan Aviation services through industry interaction including attending conventions and tradeshows, customer visits, intelli-conferences, preparing newsletter and tele-fax articles, etc.
  1. Performs other duties as assigned by management.

Job Specific Requirements
Licenses/Certificates: Airframe & Powerplant Certificate required; valid driver's license and acceptable driving record; QI designation; RII eligible
Attendance: Regularly scheduled attendance required; overnight and short notice travel
Physical: Routinely lifts up to 50 lbs., occasionally up to 100 lbs.; reads small print; hears sounds associated with mechanical deficiencies; repetitive motion; works with moving parts and vibration; tolerates products, materials and fumes associated with component maintenance; tolerates working in confined spaces and heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting
Environmental: Tolerates working in extreme temperatures and in noisy environments
Education and Experience
  • High school graduate or equivalent required
  • Eight years related engine/airframe maintenance experience required

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Company Description:
Duncan Aviation is the largest, family-owned maintenance, repair and overhaul (MRO) facility in the world providing complete nose-to-tail services for business aircraft. We value the individual experiences and diversity of our workforce and are proud to be a Veteran-Friendly Employer. Individuals of all backgrounds, nationalities, disability status, and military service are encouraged to apply.
Are you ready for an Experience. Unlike any other? Apply today!
Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled

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