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Technical Support Manager Jobs in Decatur, AL (NOW HIRING)

kgs

Service Desk Support Specialist

Huntsville, AL

Provide first-level technical support for AMC's GITOC, UC, and mission IT systems * Use the AMC G-6 IT Service Management (ITSM) system to manage support tickets * Log, track, and resolve issues ...

kgs

Service Desk Support Specialist

Huntsville, AL · On-site

Provide first-level technical support for AMC's GITOC, UC, and mission IT systems * Use the AMC G-6 IT Service Management (ITSM) system to manage support tickets * Log, track, and resolve issues ...

ReLogic Research

Technical Program Support

Huntsville, AL · On-site

$42K - $49K/yr

This position provides program management support to multidisciplinary engineering teams executing ... Technical familiarity in areas such as thermal protection systems, advanced materials, aerothermal ...

Relogic Research

Technical Program Support

Huntsville, AL · On-site

$42K - $49K/yr

This position provides program management support to multidisciplinary engineering teams executing ... Technical familiarity in areas such as thermal protection systems, advanced materials, aerothermal ...

Relogic Research

Technical Program Support

Huntsville, AL

$42K - $49K/yr

This position provides program management support to multidisciplinary engineering teams executing ... Technical familiarity in areas such as thermal protection systems, advanced materials, aerothermal ...

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Technical Support Manager information

See Decatur, AL salary details

$27.7K

$80.5K

$138.3K

How much do technical support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical support manager in Decatur, AL is $80,540.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $97,500.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
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What are the most commonly searched types of Technical Support jobs in Decatur, AL?

The most popular types of Technical Support jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Technical Support Manager jobs?

Cities near Decatur, AL with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Decatur, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,540 per year, or $38.7 per hour.

Senior Technical Advisor/DoD Engineering & Test - Secret

Laukoa

Huntsville, AL • On-site

$145K - $190K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Mahalo for your interest in this role! Please see the full position description below and click Start Your Application when ready.
  • Salary Range - $145,000 to $190,000
  • Location - Approved locations for this role - Huntsville, AL, Patuxent River / Lexington Park, MD, Eglin AFB / Fort Walton Beach, FL, Dahlgren, VA / Fredericksburg, VA, Port Hueneme / Ventura County, CA, Edwards AFB / Palmdale, CA, Dayton / Wright-Patterson AFB, OH, Newport, RI, Crane / Bloomington, IN, Panama City, FL, Arnold AFB / Tullahoma, TN, San Diego, CA
  • Clearance - A successful candidate must have an active "Secret" clearance to be considered.
  • Benefits - Best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

The Senior Technical Advisor/ DoD Engineering & Test serves as a senior technical Subject Matter Expert (SME) supporting complex Department of Defense programs, customer engagements, capture efforts, and proposal development.
The position is particularly focused on technically complex engineering, Research, Development, Test & Evaluation (RDT&E), Test & Evaluation (T&E), systems integration, and lifecycle support efforts supporting DoD customers.
This individual brings a strong engineering or technical foundation combined with broad experience supporting complex defense missions. The Technical Advisor must be capable of rapidly understanding unfamiliar technical challenges, engaging credibly with engineers, scientists, test personnel, operators, and Government technical leadership, and helping teams translate mission requirements into practical and executable solutions. The Technical Advisor provides technical expertise wherever needed to strengthen contract execution, customer engagement, solution development, and competitive pursuits.
Primary Responsibilities:
Customer & Contract Technical Support:
  • Serve as a senior technical SME and advisor supporting complex DoD contracts and customer missions.
  • Provide technical expertise to programs involving T&E, RDT&E, engineering, systems integration, logistics, sustainment, configuration management, and mission support.
  • Support Program Managers and project teams in evaluating complex technical requirements, risks, challenges, and potential solutions.
  • Participate in customer meetings, technical interchange meetings, design reviews, test planning activities, program reviews, and other technical engagements.
  • Engage directly with Government engineers, scientists, test personnel, operators, acquisition professionals, and technical leadership.
  • Assist teams in evaluating technical requirements and determining the personnel, equipment, facilities, processes, partners, and specialized expertise necessary for successful execution.
  • Provide independent technical perspective on complex or high-risk program issues and help identify practical paths forward.
  • Support technical reviews of plans, approaches, deliverables, and other work products when senior technical expertise is required.
  • Help bridge communication between Program Managers, engineers, specialized SMEs, customers, subcontractors, and operational personnel.

Test & Evaluation and Engineering Support
  • Provide senior-level technical support to major DoD Test & Evaluation and engineering programs.
  • Assist with development and evaluation of test concepts, technical approaches, test support requirements, and execution strategies.
  • Support planning for complex test environments involving combinations of systems, platforms, facilities, instrumentation, equipment, logistics, personnel, data, and operational resources.
  • Evaluate technical dependencies and risks that could affect test readiness, execution, schedule, cost, safety, or mission outcomes.
  • Participate in technical and engineering reviews to assess solution feasibility, integration considerations, execution risks, and resource requirements.
  • Apply systems-level thinking to understand how individual technical disciplines, systems, organizations, and operational requirements interact.
  • Bring appropriate specialized SMEs into technical discussions when deeper disciplinary expertise is required.

Capture & Proposal Support
  • Serve as a senior technical SME supporting capture and proposal efforts for complex DoD opportunities.
  • Review solicitations, PWSs, SOWs, technical requirements, and other acquisition documentation to identify critical technical requirements, risks, and solution considerations.
  • Participate in capture strategy sessions and technical solutioning workshops.
  • Develop and contribute to technical approaches, solution concepts, execution methodologies, staffing strategies, test strategies, transition approaches, and technical proposal narratives.
  • Work with capture teams to translate customer mission requirements into credible, differentiated, and executable solutions.
  • Support development of technical questions, assumptions, risks, discriminators, and win themes.
  • Write and review proposal technical volumes for technical accuracy, feasibility, completeness, and credibility.
  • Help identify the specialized personnel, partners, subcontractors, facilities, equipment, or capabilities required to execute proposed solutions.
  • Support customer meetings, capability briefings, industry days, oral presentations, and other pre-award technical engagements.
  • Evaluate prospective technical partners and subcontractors based on capabilities, experience, and applicability to specific mission requirements.

Ideal Candidate Profile:
The ideal candidate is a highly experienced engineering or technical professional with significant exposure to complex DoD systems, engineering, and Test & Evaluation environments.
They should be capable of entering an unfamiliar technical environment, rapidly understanding the mission and technical problem, asking the right questions, identifying risks and dependencies, and engaging credibly with specialized engineers and SMEs.
The successful candidate should be equally comfortable:
  • Discussing a complex system or test requirement with Government engineers.
  • Participating in a technical or design review.
  • Walking a test site, laboratory, range, shipyard, facility, or operational environment.
  • Advising a Program Manager on a technical execution challenge.
  • Working with specialized SMEs to develop an executable solution.
  • Helping a capture team understand how a technically complex requirement should be approached.
  • Writing or reviewing the technical approach for a major DoD proposal.
  • Briefing technical concepts and recommendations to Government or corporate leadership.

The position requires someone who can move fluidly between engineering, operations, program execution, customer engagement, and business development.
Qualifications:
Required:
  • Significant Professional experience supporting complex engineering, T&E, RDT&E, systems integration, defense acquisition, or related technical programs.
  • Bachelor's degree in an engineering or closely related technical discipline, or an equivalent of advanced technical relevant experience.
  • Demonstrated experience working directly with engineers, technical SMEs, operators, and Government technical stakeholders.
  • Strong understanding of engineering principles and the ability to evaluate complex technical problems from a systems perspective.
  • Demonstrated ability to rapidly understand new technologies, systems, platforms, and mission requirements.
  • 10 years experience supporting complex DoD or Federal programs.
  • Ability to communicate technical concepts clearly to engineering, operational, program management, business development, and executive audiences.
  • Strong technical writing skills and the ability to contribute meaningfully to technical proposals, plans, reports, and briefings.
  • Ability to travel to customer, test, operational, and project locations as required.
  • Ability to obtain and maintain the security clearance required for assigned programs.

Highly Desired:
  • Experience with developmental and/or operational Test & Evaluation.
  • Experience supporting test planning, test execution, systems integration, technical reviews, engineering analysis, or test infrastructure.
  • Familiarity with DoD acquisition and systems engineering processes.
  • Experience supporting capture and proposal development for complex technical Federal opportunities.
  • Experience developing technical approaches from PWS, SOW, SOO, or other Government requirements.
  • Experience working across multiple engineering disciplines rather than exclusively within a single narrow technical specialty.

LAUKOA is an Equal Opportunity/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
LAUKOA offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.
LAUKOA gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.

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