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Technical Support Manager Jobs in Decatur, AL (NOW HIRING)

LG Electronics

Technical Call Center Manager

Huntsville, AL · On-site

$107K - $120K/yr

The Technical Call Center (TCC) Manager is responsible for leading technical support operations and ensuring field technicians and internal support teams have the information and guidance needed to ...

IGNITE

TECHNICAL INTEGRATOR/ENGINEER

Huntsville, AL · On-site

In this role you will support the Missile Defense Agency (MDA) Targets and Countermeasures program ... management tools and process Security Clearance Requirements: Must have an active Secret Security ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Decatur, AL

Technical Support Manager information

See Decatur, AL salary details

$27.7K

$80.5K

$138.3K

How much do technical support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical support manager in Decatur, AL is $80,540.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $97,500.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Decatur, AL?

The most popular types of Technical Support jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Technical Support Manager jobs?

Cities near Decatur, AL with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Decatur, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,540 per year, or $38.7 per hour.

Multifunctional Field Technical Support (MFTS) Specialist Mid - Germany (contingent 045)

MSSI

Huntsville, AL

Full-time

Re-posted 2 days ago

Job description

This is contingent upon award. A secret security clearance is required. 

The location is OCONUS (Germany) and travel is required.

Provides installation, fielding, maintenance, sustainment, and technical support for BCC systems deployed throughout military environments. This position supports the operational readiness of biometric collection systems by performing installation, troubleshooting, repairs, user training, and data management activities in accordance with Army fielding and sustainment processes.

 Key Responsibilities:

  • Install and configure BCC devices at military installations and operational locations, including both mobile and static systems.
  • Support Army Total Package Fielding (TPF) activities, including New Equipment Fielding (NEF), New Equipment Training (NET), Platform Integration (PI), and Technical Field Support.
  • Perform routine maintenance, inspections, diagnostics, troubleshooting, and repairs on biometric hardware and software systems to ensure optimal performance and operational availability.
  • Provide ongoing technical support to users and stakeholders, resolving system issues and ensuring effective operation of BCC equipment.
  • Conduct user training on the operation, maintenance, and proper use of biometric collection devices and associated software applications.
  • Assist with the collection, processing, and management of biometric data while ensuring data quality, integrity, and compliance with applicable standards and regulations.
  • Maintain detailed and accurate records of system installations, maintenance actions, repairs, upgrades, and configuration changes.
  • Support system testing, verification, and operational readiness activities as required.
  • Coordinate with government personnel, field technicians, and program stakeholders to support deployment and sustainment efforts.
  • Travel to military installations and field locations as required to perform installation, maintenance, training, and technical support activities.
  • Adhere to the company's AS9100 and QMS policies, procedures and guidelines.
  • Other duties as assigned.

 Required Qualifications:

  • Experience supporting Army Total Package Fielding (TPF) processes, including NEF, NET, PI, and Technical Field Support.
  • Experience installing, maintaining, and repairing electronic and mechanical systems.
  • Proficiency with Android and Windows operating systems and data entry applications.
  • Knowledge of databases, networking concepts, and system connectivity.
  • Familiarity with biometric technologies, including fingerprint, iris, facial, and voice modalities.
  • Strong troubleshooting, diagnostic, and problem-solving skills.
  • Ability to work independently in both garrison and field environments.
  • Strong written and verbal communication skills.

 Preferred Qualifications:

  • Experience supporting BCC systems or other military biometric collection platforms.
  • Experience providing field support and technical training in military environments.
  • Familiarity with government regulations and standards governing biometric data collection and management.
  • Ability to travel frequently in support of CONUS and OCONUS operations.

Education/Experience:

  • Bachelor’s Degree in a relevant discipline or two (2) additional years of relevant experience.
  • Five (5) years of relevant experience providing technical support.

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