Technical Support Coordinator Jobs in Decatur, AL

ABOUT THE ORGANIZATION Yorktown Systems Group, Inc., and its wholly-owned subsidiaries, are a committed team of dedicated former military and civilian professionals who believe in providing ethical and quality services to Government customers. Our leadership team is composed primarily of Veterans who are now serving in a corporate environment rather than in uniform. Our customer's missions become our own and we are committed to working as a team to achieve success. Because of the depth and experiences of our corporate leadership, we can assure all our customers that "we will do what we say we can do" and will focus on our customer's missions rather than corporate goals. Our business model is based on a personal commitment from our leaders to maintain contact with our customers to continually and consistently gauge our performance. Yorktown Systems Group was founded on the idea that providing quality and ethical services with a laser focus on our customer's goals is an effective long-term business model. Our mission, therefore, is to help our customers meet their requirements and goals. The contractor will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. This provision shall not apply to instances in which an employee who has access to the compensation information of other employees or applicants as a part of such employee's essential job functions discloses the compensation of such other employees or applicants to individuals who do not otherwise have access to such information, unless such disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or is consistent with the contractor's legal duty to furnish information. The Unconventional, LLC is a wholly-owned subsidiary of Yorktown Systems Group, Inc.
Job Title
IT Support Coordinator, YSG HQ
Location
Headquarters, Huntsville, AL - Huntsville, AL 35806 US (Primary)
Job Description
Summary:
Yorktown Systems Group is seeking an IT Support Coordinator to join our team. This non-exempt/hourly role serves as the first point of contact for employee technical support and plays a key role in maintaining day-to-day IT operations.
This is an excellent opportunity for an early-career IT professional (minimum 1 year experience) who enjoys problem-solving, delivering strong customer service, and building foundational skills in Microsoft 365, endpoint management, and enterprise IT environments.
What We Offer:

• Opportunity to grow
• Hands-on experience with modern Microsoft cloud technologies
• Collaborative team environment
• Competitive salary and benefits package

Why Join Yorktown Systems Group
At Yorktown, we are committed to delivering reliable, secure, and efficient IT services that enable our workforce to succeed. You'll be part of a team that values accountability, continuous improvement, and professional growth.
Responsibilities:
End User Support

• Provide Tier 1 technical support via ticketing system, phone, and in-person support
• Troubleshoot issues related to:
  • Windows 10/11
  • Microsoft 365 applications
  • User accounts, access, and MFA
• Document, track, and resolve support requests in accordance with service expectations
• Escalate complex issues to senior IT staff as needed

Endpoint & Device Support

• Deploy and configure user devices using standard provisioning processes
• Perform device setup, reimaging, and hardware troubleshooting
• Support lifecycle management activities including replacements and upgrades
• Maintain accurate inventory of IT equipment and peripherals

User Account Administration

• Support onboarding and offboarding processes
• Manage user accounts, group memberships, and license assignments
• Process access requests in alignment with established procedures

Mobile Device Support

• Assist with setup and support of company-issued mobile devices
• Support mobile device enrollment and basic troubleshooting
• Maintain device inventory records

IT Operations Support

• Assist with equipment receiving, tagging, and deployment
• Perform routine software installations and updates
• Maintain documentation and contribute to knowledge base resources
• Support continuous improvement of IT processes and user experience

Job Requirements
Required Qualifications:

• Minimum 1 year of experience in an IT support or help desk environment and a high school degree or equivalent.
• Working knowledge of:
  • Windows operating systems (10/11)
  • Microsoft 365 applications
  • Basic user account management (Active Directory or Entra ID)
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment

Desired Qualifications:

• Experience with Microsoft Intune or device management tools
• Familiarity with Microsoft Entra ID
• Experience deploying or supporting end-user devices
• CompTIA A+, Security+, or similar certification (or in progress)
• Exposure to cloud-based environments (Azure, Microsoft 365)

Security Clearance
Eligible for Secret Security Clearance (1)
Travel
Some travel may be required
Job Type
Full-Time
Exemption Type
Non-Exempt
Category
Business Support
EEO STATEMENT Yorktown Systems Group, Inc., and its wholly-owned subsidiaries, are an Equal Opportunity Employer. No employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion, age, disability, marital status, pregnancy, sexual orientation, gender identity, genetic information, any other non-merit-based factor, or other characteristics protected by law. As part of the company's equal employment opportunity policy, Yorktown Systems Group, Inc., and its subsidiaries, will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities. The Unconventional, LLC. is a wholly-owned subsidiary of Yorktown Systems Group, Inc.