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Technical Support Manager Jobs in Oklahoma (NOW HIRING)

AAON, Inc.

Lead Technical Support Specialist

Tulsa, OK · On-site

The position acts as a bridge between frontline Technical Support Specialists, Engineering, Quality, Manufacturing, Product Management, and leadership teams to drive issue resolution and continuous ...

AAON, Inc.

Technical Development Specialist

Tulsa, OK · On-site

The position acts as a bridge between frontline Technical Support Specialists, Engineering, Quality, Manufacturing, Product Management, and leadership teams to drive issue resolution and continuous ...

ClimateMaster

Technical Service Manager

Oklahoma City, OK · On-site

$107K - $108K/yr

The Technical Service manager must maintain strong relationships with other departmental managers ... Build and develop a self-sustaining support team * Mentor and be an escalation point for any ...

AAON, Inc.

HVAC Technical Support Lead

Tulsa, OK · On-site

The HVAC Technical Support Lead is the senior technical authority and for support operations. This ... Capacity to manage multiple escalations under time-sensitive conditions. * Business awareness of ...

AAON, Inc.

HVAC Technical Support Lead

Tulsa, OK

The HVAC Technical Support Lead is the senior technical authority and for support operations. This ... Capacity to manage multiple escalations under time-sensitive conditions. * Business awareness of ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Oklahoma

Technical Support Manager information

See Oklahoma salary details

$27.2K

$79.3K

$136.2K

How much do technical support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for technical support manager in Oklahoma is $79,327.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $96,000.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Oklahoma?

The most popular types of Technical Support jobs in Oklahoma are:

What job categories do people searching Technical Support Manager jobs in Oklahoma look for?

The top searched job categories for Technical Support Manager jobs in Oklahoma are:

What cities in Oklahoma are hiring for Technical Support Manager jobs?

Cities in Oklahoma with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Oklahoma as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $79,327 per year, or $38.1 per hour.

Lead Technical Support Specialist

AAON, Inc.

Tulsa, OK • On-site

Full-time

Posted 29 days ago

AAON rating

8.0

Company rating: 8.0 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

178th of 490 rated machine equipment manufacturers

Job description

Job Description:
The Lead Technical Support Specialist is responsible for providing technical leadership and coordination within the Technical Support team while serving as an expert resource for advanced product support, warranty administration, and field issue resolution. This role contributes to organizational objectives by improving service quality, supporting team development, resolving complex customer issues, and ensuring consistent execution of technical support processes. The position acts as a bridge between frontline Technical Support Specialists, Engineering, Quality, Manufacturing, Product Management, and leadership teams to drive issue resolution and continuous improvement initiatives. This role provides functional leadership and day-to-day guidance but does not typically have direct supervisory responsibility.
Primary Duties:
  • Serve as the lead technical resource for escalated customer, service, warranty, and field support issues.
  • Provide day-to-day guidance, coaching, and technical assistance to Technical Support Specialists and other service personnel.
  • Assist management in coordinating workload distribution and prioritization of technical support activities.
  • Lead investigations of complex equipment failures, recurring field issues, and critical customer concerns.
  • Analyze warranty trends, service reports, field performance metrics, and customer feedback to identify opportunities for product and process improvements.
  • Collaborate with Engineering, Manufacturing, Quality, Product Management, Sales, and Service teams to develop and implement corrective actions.
  • Review and approve complex warranty claims, repair authorizations, replacement recommendations, and service requests within established guidelines.
  • Support field service personnel, contractors, customers, and sales representatives with advanced troubleshooting and technical consultation.
  • Assist with major customer accounts and high-priority projects requiring elevated technical support.
  • Conduct field visits for equipment inspections, startup support, commissioning activities, root cause investigations, and customer issue resolution.
  • Develop and maintain technical support resources including troubleshooting procedures, service bulletins, knowledge base articles, and training materials.
  • Monitor support team performance metrics and identify opportunities to improve responsiveness, service quality, and customer satisfaction.
  • Facilitate communication between technical support personnel and other departments to ensure timely resolution of customer issues.
  • Support product launches, engineering changes, and service readiness initiatives.

  • Primary Duties May Include, But Are Not Limited To:

  • Deliver technical training programs for customers, contractors, distributors, service providers, and internal employees.
  • Participate in product development reviews and provide field-service perspective on design improvements.
  • Assist management in developing technical support policies, procedures, and service standards.
  • Support hiring, onboarding, and training of new technical support personnel.
  • Lead continuous improvement projects focused on warranty reduction, service effectiveness, and customer experience.
  • Represent the organization at industry events, customer meetings, and technical training sessions.
  • Performs other duties as assigned.

Job Requirements
Education and Experience Requirements:
  • Requires a high school diploma or equivalent.
  • Requires 8+ years of experience in HVAC, refrigeration, controls, field service, technical support, commissioning, warranty administration, or a related technical environment.
  • Or any combination of education and experience which would provide an equivalent background.
  • Associate degree in Applied Science, Engineering Technology, HVAC Technology, Electronics, Mechanical Technology, or a related technical field preferred.
  • Industry-recognized HVAC, controls, refrigeration, or technical certifications preferred.
  • Prior experience serving as a technical mentor, project lead, or subject matter expert preferred.

Knowledge, Skills, and Abilities:
  • Expert knowledge of HVAC equipment, refrigeration systems, controls, electrical systems, and mechanical systems.
  • Advanced troubleshooting and root cause analysis capabilities.
  • Strong understanding of field service operations, warranty administration, startup procedures, and commissioning processes.
  • Ability to lead technical investigations and coordinate cross-functional problem-solving efforts.
  • Ability to read and interpret engineering drawings, specifications, control logic, wiring diagrams, and technical manuals.
  • Strong leadership, coaching, and mentoring skills.
  • Excellent customer service, communication, and relationship management abilities.
  • Strong organizational and project coordination capabilities.
  • Ability to influence teams and drive resolution without direct authority.
  • Proficiency with service management systems, ERP platforms, reporting tools, and standard business software applications.

Essential and Physical Functions:
  • Ability to analyze and resolve highly complex technical problems.
  • Strong decision-making, leadership, and critical-thinking capabilities.
  • Ability to effectively communicate technical information to technical and non-technical audiences.
  • Ability to coordinate multiple priorities and support activities simultaneously.
  • Ability to maintain professionalism during high-pressure customer situations and critical equipment failures.
  • Ability to sit, stand, walk, bend, climb, crawl, and reach throughout the workday.
  • Ability to access rooftops, mechanical rooms, manufacturing facilities, and customer project sites safely.
  • Ability to lift and move materials weighing up to 50 lbs.
  • Ability to travel regularly to support customer locations, service investigations, training activities, and operational needs.
  • Ability to wear required personal protective equipment (PPE).

Work Environment:
  • Work is performed in a combination of office, manufacturing, warehouse, construction, and customer-site environments.
  • Frequent interaction with customers, contractors, distributors, service providers, engineers, and internal cross-functional teams.
  • Regular exposure to operational HVAC equipment, electrical systems, moving machinery, and industrial environments.
  • Exposure to varying weather conditions, seasonal temperatures, heights, noise, dust, and mechanical hazards during field visits.
  • Periodic travel is required to support customer needs, training events, startup activities, warranty investigations, and service initiatives.
  • Compliance with all company policies and procedures to maintain a safe working environment.
  • Use of personal protective equipment (PPE) as required.
  • This role is classified as a Safety Sensitive Position, requiring heightened awareness and adherence to all safety protocols to prevent accidents and ensure a secure work environment.

Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

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