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Technical Support Manager Jobs in Edmond, OK (NOW HIRING)

ABB

VFD Technical Support Specialist

OK · Remote

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited ... to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work ...

BurnsSearch

Technical Services Manager

Oklahoma City, OK · On-site

$200K - $225K/yr

Provide technical support and technical mentoring to develop Process Engineers and prepare them for ... Manage the Technical Service department to achieve Safety, Environmental Compliance, Reliability ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Edmond, OK

Technical Support Manager information

See Edmond, OK salary details

$26.7K

$77.6K

$133.3K

How much do technical support manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for technical support manager in Edmond, OK is $77,623.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $94,000.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
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Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Edmond, OK as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $77,623 per year, or $37.3 per hour.

Technical Support Supervisor

Oklahoma City, OK • On-site

Dobson Fiber
Internet and IT • 201 - 500 employees
Learn more about Dobson Fiberexternal

Full-time

Re-posted 4 days ago

Key responsibilities

  • Supervise, coach, and develop a team of Technical Support Representatives.

  • Monitor operational performance, handle escalated customer issues, and analyze metrics to improve service delivery.

  • Assist agents with advanced troubleshooting and technical guidance related to ISP services.

Job description

The Technical Support Supervisor is responsible for leading a team of Technical Support Representatives who provide exceptional customer service and technical assistance to residential and business internet customers. This role ensures service level objectives, quality standards, and performance metrics are consistently met while fostering a positive, high-performing team environment. The supervisor is responsible for coaching employees, resolving escalated customer issues, monitoring operational performance, and driving continuous improvement initiatives. The ideal candidate is an experienced leader who combines strong people-management skills with technical knowledge of ISP services. They are passionate about developing employees, improving customer experiences, and using data to drive operations excellence. This individual thrives in a a fast-paced environment and is committed to delivering exceptional support while achieving organizational goals. 

Key Responsibilities


Team Leadership

  • Supervise, coach, and develop a team of Technical Support Representatives. 
  • Conduct regular one-on-one meetings, coaching sessions, and performance evaluations. 
  • Monitor employee performance and provide timely feedback to improve productivity and customer experience. 
  • Create a positive, accountable, and customer-focused work environment. 
  • Assist with hiring, onboarding, training, and employee development.

Operations Management

  • Monitor real-time call center performance, including service levels, queue management, and staffing needs. 
  • Ensure adherence to schedules, attendance policies, and productivity expectations. 
  • Coordinate with Workforce Management to maintain adequate staffing levels. 
  • Analyze operational metrics and implement action plans to improve performance.

Customer Experience

  • Handle complex customer escalations and complaints professionally and efficiently. 
  • Ensure representatives deliver exceptional customer service while accurately troubleshooting internet, voice, and Wi-Fi issues. 
  • Promote first-call resolution and customer satisfaction. 
  • Identify trends impacting customer experience and recommend process improvements.

 Quality Assurance

  • Review customer interactions for quality, compliance, and technical accuracy. 
  • Provide coaching based on quality evaluations. 
  • Ensure adherence to company policies, procedures, and regulatory requirements. 
  • Support continuous improvement initiatives to enhance service delivery.

Technical Support Oversight

  • Maintain working knowledge of ISP technologies including: 
    • Fiber-to-the-Home (FTTH) 
    • GPON/XGS-PON networks 
    • Residential Wi-Fi 
    • Routers and networking 
    • VoIP services 
  • Assist agents with advanced troubleshooting and technical guidance. 

Required Qualifications

  • 3+ years of customer service or technical support experience. 
  • 1–3 years of leadership or supervisory experience in a call center environment. 
  • Strong understanding of broadband internet technologies and networking fundamentals. 
  • Experience using CRM, ticketing systems, and call center platforms. 
  • Excellent verbal and written communication skills. 
  • Strong problem-solving, organizational, and conflict-resolution abilities. 
  • Ability to lead in a fast-paced, metrics-driven environment.

Preferred Qualifications

  • Previous experience in the telecommunications or ISP industry. 
  • Experience with fiber internet services. 
  • Knowledge of workforce management and quality monitoring systems. 
  • Experience with Service Now, CHR Omnia 360, Calix, and Nokia.
  • ITIL, CompTIA Network+, or similar technical certifications are a plus.

Key Competencies

  • Leadership 
  • Coaching & Employee Development 
  • Customer Focus 
  • Technical Troubleshooting 
  • Performance Management 
  • Conflict Resolution 
  • Time Management 
  • Analytical Thinking 
  • Adaptability 
  • Continuous Improvement

Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.