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Technical Support Manager Jobs in Missouri (NOW HIRING)

Imperial PFS

Technical Support Analyst

Kansas City, MO · On-site

As a member of the Service Desk team, the technical support analyst acts as a central point of ... Initiates escalation as appropriate to ensure management awareness of problems that are severe in ...

Imperial PFS

Technical Support Analyst

Kansas City, MO · On-site

As a member of the Service Desk team, the technical support analyst acts as a central point of ... Initiates escalation as appropriate to ensure management awareness of problems that are severe in ...

USA Cyber

Technical Support - Entry Level

Saint Louis, MO · Hybrid

$35K - $44K/yr

Who We Are USA Cyber provides managed IT support and strategic technology solutions to ... The Role Technical Support Entry Level What you will do You will be responsible for supporting our ...

USA Cyber

Technical Support - Entry Level

Saint Louis, MO · On-site

$18 - $24/hr

Who We AreUSA Cyber provides managed IT support and strategic technology solutions to organizations that value and invest in technology. We pride ourselves in delivering first class service and ...

St. Louis Metropolitan Police Department

Be Seen First

Technical Support Specialist

Saint Louis, MO · On-site

$59K - $93K/yr

POSITION SUMMARY Performs duties to support and maintain server hardware with Windows Server technology in a 24/7 environment. Ensures the integrity of data, backups, and performs system recovery.

Cyera

Senior Technical Support Engineer

Creve Coeur, MO · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... Strong customer ownership skills, with the ability to manage complex investigations while keeping ...

AutoAlert

Tier 1 Technical Support

Kansas City, MO · On-site

$36K - $45K/yr

Description Tier 1 Technical Support Location - Kansas City Working Group - 3 Travel Required - No ... Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Missouri

Technical Support Manager information

See Missouri salary details

$27.7K

$80.6K

$138.4K

How much do technical support manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for technical support manager in Missouri is $80,587.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $97,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Missouri? The most popular types of Technical Support jobs in Missouri are:
What are popular job titles related to Technical Support Manager jobs in Missouri? For Technical Support Manager jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Missouri look for? The top searched job categories for Technical Support Manager jobs in Missouri are:
What cities in Missouri are hiring for Technical Support Manager jobs? Cities in Missouri with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Missouri as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 75% In-person, and 25% Hybrid job distribution, with an average salary of $80,587 per year, or $38.7 per hour.

Technical Support Analyst

Imperial PFS

Kansas City, MO • On-site

Full-time

Posted 11 days ago

Job description

JOB SUMMARY:
As a member of the Service Desk team, the technical support analyst acts as a central point of contact for all IT requests and problems. Facilitates problem resolution by fixing level 1 and some level 2 issues and escalating other issues to higher levels of support.
KEY RESPONSIBILITIES:
  • Ensure customer satisfaction by logging and assigning an appropriate priority to all calls/requests. Keeps client updated on the status of problem resolution.
  • Identify technology based problems and their root causes, and take responsibility for timely resolution, troubleshooting, and repair using proven tools, resources, and a variety of processes.
  • Responsible for the installation, configuration, maintenance, and troubleshooting of desktop and laptop systems.
  • Initiates escalation as appropriate to ensure management awareness of problems that are severe in nature or that exceed documented targets.
  • Develop written documentation for new and existing procedures.
  • Create and maintain knowledge base of articles used by IT resolver groups and Associates for self-help instructions.

REQUIRED SKILLS:
  • Extensive knowledge of operating systems, computer/laptop/printer hardware installation and repair.
  • Advanced knowledge of a wide variety of software applications, including but not limited to: MS Office, Outlook, Mobile Computer, Smart Phones/Blackberry, faxing, scanning, and other similar programs.
  • Above average knowledge of computer networking (LAN) and troubleshooting of connectivity issues.
  • Knowledge of service desk and customer service best practices
  • Knowledge of ITIL standards and usage of ServiceNow or equivalent ITSM tool.
  • Excellent communication skills, particularly via phone and email.
  • Dedicated to high quality customer service and a working knowledge of enterprise-wide service delivery procedures.
  • Strong problem-solving skills and inherent decision making abilities

EDUCATION QUALIFICATIONS:
High School
Some College

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