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Technical Support Manager Jobs in Missouri (NOW HIRING)

Socket Fiber

Commercial Technical Support

Columbia, MO · On-site

The persons in this position will provide quality technical support to current Socket business customers via phone and e-mail. Socket is a fast-paced, growing company with exceptional opportunities ...

Socket Telecom LLC

Commercial Technical Support

Columbia, MO · On-site

$35K - $44K/yr

The persons in this position will provide quality technical support to current Socket business customers via phone and e-mail. Socket is a fast-paced, growing company with exceptional opportunities ...

Socket Telecom LLC

Commercial Technical Support

Columbia, MO · On-site

$35K - $44K/yr

The persons in this position will provide quality technical support to current Socket business customers via phone and e-mail. Socket is a fast-paced, growing company with exceptional opportunities ...

Imperial PFS

Technical Support Analyst

Kansas City, MO · On-site

As a member of the Service Desk team, the technical support analyst acts as a central point of ... Initiates escalation as appropriate to ensure management awareness of problems that are severe in ...

Imperial PFS

Technical Support Analyst

Kansas City, MO · On-site

As a member of the Service Desk team, the technical support analyst acts as a central point of ... Initiates escalation as appropriate to ensure management awareness of problems that are severe in ...

Imperial PFS

Technical Support Analyst

Kansas City, MO · On-site

As a member of the Service Desk team, the technical support analyst acts as a central point of ... Initiates escalation as appropriate to ensure management awareness of problems that are severe in ...

MiTek USA Inc

Technical Support Rep I

Chesterfield, MO · On-site

$63K - $73K/yr

As needed, work on assigned projects from Technical Support Manager or Technical Representative IV ... which require more time to resolve * When needed works directly with Product Management and ...

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Technical Support Manager information

See Missouri salary details

$27.7K

$80.6K

$138.4K

How much do technical support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical support manager in Missouri is $80,587.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $97,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Missouri?

The most popular types of Technical Support jobs in Missouri are:

What are popular job titles related to Technical Support Manager jobs in Missouri?

For Technical Support Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Missouri look for?

The top searched job categories for Technical Support Manager jobs in Missouri are:

What cities in Missouri are hiring for Technical Support Manager jobs?

Cities in Missouri with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,587 per year, or $38.7 per hour.

Commercial Technical Support

Socket Fiber

Columbia, MO • On-site

Full-time

Re-posted 5 days ago

Job description

Job Type
Full-time
Description
Socket is seeking dynamic individuals with excellent customer service skills, a positive & professional attitude, and a desire to succeed. Qualified candidates must have a strong technical aptitude, ability to multitask, highly collaborative, and able to work with little supervision. The persons in this position will provide quality technical support to current Socket business customers via phone and e-mail. Socket is a fast-paced, growing company with exceptional opportunities for motivated people.
Responsibilities include:
  • Troubleshooting and problem-solving technical issues affecting Socket's business customers.
  • Documentation of customer interaction through trouble tickets.
  • Providing timely and consistent follow-up to Socket's business customers.
  • Contributing to the collective resources and knowledge of the Business Center department.
  • Completes all Business builds, suspensions, reactivations, and removals in a timely manner, ensuring customer's services are ready on their go-live date and the accuracy of router configurations.
  • Route current business customer's requests for new services, change in services, and/or cancellations to their account representative, or the Business Center Coordinators.
Requirements
  • Associates Degree and/or equivalent work experience in the Telecommunications/Internet field is preferred.
  • Qualified candidates must be a high school graduate or possess a General Education Degree (GED). Four years related college, trade school, or two years job-related experience in customer or technical service field preferred.
  • ATSA/IN required; ATSA-UCAS, -UCSS, -IPBG, -UTM and Broadworks training preferred.
  • Candidates must possess excellent customer service skills, a positive & professional attitude, as well as a desire to succeed.
  • Must have a strong technical aptitude, ability to multitask, work with little supervision and as a team.

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