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Technical Support Iii Jobs (NOW HIRING)

Collabera

Technical Support

Ann Arbor, MI · On-site

$36K - $46K/yr

S 3 in the Top 100 Diversity Owned Businesses in New Jersey 3 in the Top 100 Privately-held ... Responds to telephone calls, email and personnel requests for technical support. Documents, tracks ...

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Mobile, AL (100% Onsite) Duration: 3-Month Contract with Potential for Full-Time Conversion Join a ... This is an excellent opportunity for an IT support professional who enjoys hands-on technical work ...

TEEMA

Technical Support

Tampa, FL · On-site

$25 - $28/hr

Mobile, AL (100% Onsite) Duration: 3-Month Contract with Potential for Full-Time Conversion Join a ... This is an excellent opportunity for an IT support professional who enjoys hands-on technical work ...

Collabera

Technical Support

Mason, OH · On-site

Technical Support Duration: (3-6) Months (possible extension) Hours: 12 AM to 8:30 PM Roles and Responsibilities: GENERAL FUNCTION: Responsible for providing technical support in a timely, consistent ...

LVT

Technical Support Engineer III

American Fork, UT · On-site

As a Technical Support Engineer III, you'll own the escalations no one else could crack, working across cellular connectivity, networking, and Linux systems to restore uptime and find true root cause.

AllSTEM Connections

Technical Support

Dallas, TX · On-site

$160K/yr

Qualifications At least 6+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity. Bachelor ...

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Technical Support Iii information

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How much do technical support iii jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for technical support iii in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Technical Support III?

Technical Support III positions are advanced technical support roles responsible for resolving complex technical issues that cannot be handled by lower-level support staff. Individuals in these roles typically possess extensive knowledge of products, systems, and troubleshooting procedures. They provide guidance to junior support staff, assist with escalated problems, and may interact directly with clients to ensure high-level customer satisfaction. Technical Support III professionals often document solutions, contribute to knowledge bases, and work closely with engineering or development teams to resolve persistent or critical issues.

What are the key skills and qualifications needed to thrive as a Technical Support III?

To thrive as a Technical Support III, you need advanced troubleshooting abilities, in-depth knowledge of hardware and software systems, and typically a degree in information technology or related certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic software is commonly required. Strong problem-solving skills, patience, and clear verbal and written communication help you resolve complex issues and guide users effectively. These competencies are crucial for efficiently resolving escalated technical issues and ensuring high levels of user satisfaction.

What are some common challenges faced by a Technical Support III and how can they be effectively managed?

Technical Support III professionals often encounter complex technical issues that may require advanced troubleshooting and collaboration with engineering teams. A common challenge is balancing multiple high-priority cases while maintaining quality customer service. Effective time management, clear communication, and documenting solutions are key strategies to address these challenges. Building strong relationships with cross-functional teams also helps in quickly resolving escalated issues and providing comprehensive support.

What is the difference between Technical Support Iii vs Technical Support Ii?

AspectTechnical Support IiiTechnical Support Ii
Required CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (sometimes required)
Work EnvironmentHelp desks, on-site support, remote troubleshootingHelp desks, remote support, on-site assistance
Employer & Industry UsageIT departments, tech companies, customer support centersIT support teams, tech service providers
Common Search & Comparison IntentUnderstanding role responsibilities, career progressionClarifying job level, required skills

Technical Support Iii typically requires more experience and certifications than Technical Support Ii. It involves handling more complex issues, providing mentorship, and working in diverse environments. The role is often seen as a step up in technical expertise and responsibility within IT support teams.

What cities are hiring for Technical Support Iii jobs?

Cities with the most Technical Support Iii job openings:

What are popular job titles related to Technical Support Iii jobs?

For Technical Support Iii jobs, the most frequently searched job titles are:

Technical Support Iii jobs near you

Technical Support Level 3

Buffalo, WV • On-site

Computech Corporation
See more jobs at Computech Corporationexternal

Full-time

Re-posted 14 days ago

Key responsibilities

  • Install, configure, troubleshoot, and support network, server, and computer systems including LAN/WAN infrastructure, switches, routers, and telecommunication devices.

  • Provide support for video conference systems, including setup, configuration, and troubleshooting of video conferencing equipment and web meetings.

  • Coordinate hardware installations, perform equipment repairs or replacements, and manage project activities related to infrastructure and network support.

Job description

Job Description

Title: Technical Support Level 3

Location: Buffalo,WV

Duration:12 Months



Role Description :

Provide infrastructure, network, switches, routers, telecommunication, servers. support. Subject area expert on video conference system operation and support. Provide next level expertise for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)


General Description :

Support technician responsible for providing Level 3 technical support for network and server infrastructure technologies to include, but not limited to: installation, configuration and support of production computers, servers, LAN/WAN infrastructure, network printers, A/V equipment (including video conferencing components) at Toyota Motor Manufacturing West Virginia located in Buffalo, WV. Work schedule will be 5:30a.m. - 2:00p.m. Monday - Friday, nominally. Some amount of flex time, or overtime, may be required to support after hours emergency call-outs or to provide support for project activities during non-production time.


Roles&Responsibilities:

The level 3 Technical Support technician is responsible for installation and troubleshooting desktop, laptop, printer, Server, LAN and WAN environment. Requires experience with working directly with customers and development of project. Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems. Strong knowledge of TCP/IP, DNS, WINS, DHCP, SMS, Windows 2008/2012. Candidate will be required to setup and configure desktop and laptop equipment (Levovo and Toshiba) with Windows 7, install and configure Windows 2008/2012 Servers (Physical and Virtual). Strong troubleshooting capabilities are required. Strong knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, VoiceMail) and Video Conferencing. Candidate will be required to run cables and fiber, install and configure switches (Cisco), install and setup multi-point videoconference equipment. Responsibility includes break/fix for plant floor equipment.

Candidate should be able to work under pressure. Repair and/or replacement of critical plant floor equipment requires a 15-minute turn around time. Strong Project Management skills a plus. Requires the ability to create and manage project activity. Ability to take direction as well as being a "self-starter". Candidate will work directly with Plant Floor and Administrative Staff to identify issues and develop/implement countermeasures. 

MCSE, CCNE, Network+, Server+ and other certifications a plus. Provide 24 hour on-call coverage.


Responsible:


    * Responsible for local and regional coordination of all hardware installs & changes that affect the network infrastructure and local server room environment; to include CISCO switches, routers, Windows servers (both physical and virtual), tape backup devices, NAS devices, UPS, HVAC and associated monitoring services. 

    * Strong knowledge of VMWare, Windows Server 2008/2013, CISCO network hardware, TCP/IP, DNS, WINS, DHCP and network folder security is required.

    * Candidate will be required to configure and install Cisco network switches and routers to support. LAN and WAN communication needs. Strong troubleshooting capabilities in this area are required.

    * Candidate will be required to design, setup and configure multiple Windows Server Platforms to meet Regional IS and local Manufacturing strategic directions. Strong troubleshooting capabilities in this area are required.

    * Candidate will be required to have knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Gateways, Cisco Call Manager) and Video Conferencing (install and setup multi-point videoconference equipment).

    * Candidate should be able to work under pressure. L3 has responsibility for computer room, servers, switches, and Video Conference equipment all of which have production impact and require immediate response / resolution.

    * Candidate should have strong proficiency in written/verbal communication skills is required to effectively communicate and report out on status of current activities.

    * Candidate will be a team player with the ability to multi-task, a self-starter with the ability to take direction and see activities through to completion with minimal oversight.

    * Strong Project Management skills a plus. Requires the ability to create and manage project activities.

    * MCSE, CCNE, Network+, Server+ and other certifications a plus.

    * Provide 24 hour on-call support for escalation of site issues impacting production.



Additional Information

Experience with vmware,cisco,active directory

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