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Technical Support Iii Jobs (NOW HIRING)

Nature's Grace & Wellness

Hopsital, accident and critical illness plans Technical Support Specialist III (Senior) Job Summary: As a Senior Technical Support Specialist, you'll address the most complex technical challenges ...

Novarad

Technical Support Engineer #3

Provo, UT · On-site

Technical Support Engineer III As a Technical Support Engineer III, you'll serve as one of Novarad's technical experts and a trusted resource for both customers and teammates. You'll solve our most ...

LVT

Technical Support Engineer III

American Fork, UT · On-site

As a Technical Support Engineer III, you'll own the escalations no one else could crack, working across cellular connectivity, networking, and Linux systems to restore uptime and find true root cause.

Sonsoft Inc

VOIP TECHNICAL SUPPORT

Tempe, AZ · On-site

SIP : 3 Years. SIP routing protocols and technologies : 3 Years. Telephone and/or Network support ... BVOIP Technical Support Application : 3 Years. Customer Premise Equipment such as PBX, routers ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

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Technical Support Iii information

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How much do technical support iii jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for technical support iii in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Technical Support III?

Technical Support III positions are advanced technical support roles responsible for resolving complex technical issues that cannot be handled by lower-level support staff. Individuals in these roles typically possess extensive knowledge of products, systems, and troubleshooting procedures. They provide guidance to junior support staff, assist with escalated problems, and may interact directly with clients to ensure high-level customer satisfaction. Technical Support III professionals often document solutions, contribute to knowledge bases, and work closely with engineering or development teams to resolve persistent or critical issues.

What are the key skills and qualifications needed to thrive as a Technical Support III?

To thrive as a Technical Support III, you need advanced troubleshooting abilities, in-depth knowledge of hardware and software systems, and typically a degree in information technology or related certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic software is commonly required. Strong problem-solving skills, patience, and clear verbal and written communication help you resolve complex issues and guide users effectively. These competencies are crucial for efficiently resolving escalated technical issues and ensuring high levels of user satisfaction.

What are some common challenges faced by a Technical Support III and how can they be effectively managed?

Technical Support III professionals often encounter complex technical issues that may require advanced troubleshooting and collaboration with engineering teams. A common challenge is balancing multiple high-priority cases while maintaining quality customer service. Effective time management, clear communication, and documenting solutions are key strategies to address these challenges. Building strong relationships with cross-functional teams also helps in quickly resolving escalated issues and providing comprehensive support.

What is the difference between Technical Support Iii vs Technical Support Ii?

AspectTechnical Support IiiTechnical Support Ii
Required CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (sometimes required)
Work EnvironmentHelp desks, on-site support, remote troubleshootingHelp desks, remote support, on-site assistance
Employer & Industry UsageIT departments, tech companies, customer support centersIT support teams, tech service providers
Common Search & Comparison IntentUnderstanding role responsibilities, career progressionClarifying job level, required skills

Technical Support Iii typically requires more experience and certifications than Technical Support Ii. It involves handling more complex issues, providing mentorship, and working in diverse environments. The role is often seen as a step up in technical expertise and responsibility within IT support teams.

What cities are hiring for Technical Support Iii jobs?

Cities with the most Technical Support Iii job openings:

What are popular job titles related to Technical Support Iii jobs?

For Technical Support Iii jobs, the most frequently searched job titles are:

Technical Support Iii jobs near you

Technical Support 3

Detroit, MI • On-site

Resource Consultings Services Inc
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Resource Consultings Services Incexternal

Contractor

Re-posted yesterday

Job description

Role: Technical Support 3

Location: Detroit, MI 48202 – Onsite

Duration: 1 year with possible extension

Local candidates only

In-person Interview

Must Have:

- Minimum of 3+ years of IT experience is required

- Minimum of 3+ years of customer service experience is required.

- Associate Degree