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Technical Support Engineer Jobs in Seattle, WA (NOW HIRING)

360 Direct Access

Product Support Engineer

Redmond, WA · On-site

SUMMARY The Product Support Engineer delivers exceptional technical support to customers, connecting directly in American Sign Language (ASL) to understand and resolve issues with clarity, empathy ...

360 Direct Access

Product Support Engineer

Redmond, WA · Hybrid

SUMMARY The Product Support Engineer delivers exceptional technical support to customers, connecting directly in American Sign Language (ASL) to understand and resolve issues with clarity, empathy ...

Cooley LLP

Product Support Engineer

Seattle, WA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Cooley

Product Support Engineer

Seattle, WA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Amazon

Executive Support Eng IV (RED)

Seattle, WA · On-site

As an Executive Support Engineer, you will use your technical knowhow and specialized skills to drive solutions across multiple service owners, collaborate to quickly build unique solutions, and ...

Amazon

ITS Support Eng I (ONS)

Seattle, WA · On-site

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees', providing seamless end-to-end services and frictionless on-site technical support ensuring ...

PactFi

Client Support Engineer

Seattle, WA · On-site +1

$130K - $150K/yr

About the Job We're seeking a Client Support Engineer to drive technical execution across the end-to-end client lifecycle. This is a hands-on role reporting to the Client Enablement Lead. From day ...

Amazon

ITS Support Eng I (ONS)

Seattle, WA

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees', providing seamless end-to-end services and frictionless on-site technical support ensuring ...

PactFi

Client Support Engineer

Seattle, WA · Remote

$130K - $150K/yr

About the Job We're seeking a Client Support Engineer to drive technical execution across the end-to-end client lifecycle. This is a hands-on role reporting to the Client Enablement Lead. From day ...

Netpace Inc

Support Engineer

Bellevue, WA · On-site

Netpace Inc is seeking a Support Engineer to ensure project success from planning to closing ... The role involves providing technical assessments, developing tools and processes, and ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Seattle, WA

Technical Support Engineer information

See Seattle, WA salary details

$42.7K

$90K

$136.1K

How much do technical support engineer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for technical support engineer in Seattle, WA is $89,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $112,200.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $89,991 per year, or $43.3 per hour.

Product Support Engineer

360 Direct Access

Redmond, WA • On-site

Full-time

Re-posted 10 days ago

Key responsibilities

  • Connect directly with customers in American Sign Language (ASL) to understand and resolve technical issues.

  • Use troubleshooting tools such as event logs, performance traces, and proprietary systems to identify root causes and deliver solutions.

  • Collaborate with cross-functional and cross-product teams to resolve issues efficiently and share insights.

Job description

Reports to: VP of Operations
Department: Operations
Location: Redmond, WA
FLSA Status: Non-Exempt
Employment Type: Full-Time
Compensation: Hourly, amount TBD depending on experience
Schedule: 8:30am - 5:00pm
Overtime Eligibility: This position is eligible for overtime pay in accordance with the Fair Labor Standards Act (FLSA) and Washington State labor laws. Overtime is paid at 1.5 times the regular hourly rate for hours worked over 40 in a workweek.
SUMMARY
The Product Support Engineer delivers exceptional technical support to customers, connecting directly in American Sign Language (ASL) to understand and resolve issues with clarity, empathy, and precision. This role is key in ensuring a seamless customer experience across Microsoft products by diagnosing complex issues, leveraging advanced tools, and collaborating across teams to drive timely, high-quality resolutions. As a bridge between customers and internal engineering teams, the Product Support Engineer also contributes to product improvements and knowledge sharing to strengthen support excellence.
ESSENTIAL FUNCTIONS
  • Response and Resolution
  • Reviews and analyzes customer issues, connecting in sign language to ensure full understanding of the problem.
  • Provides timely updates to customers, ensuring they remain informed on progress and resolution status.
  • Utilizes troubleshooting tools such as event logs, performance traces, and proprietary systems to identify root causes and deliver solutions.
  • Supports deaf and hard-of-hearing customers directly in ASL, ensuring inclusive, accessible service.
  • Resolves or escalates multiple, varied, and moderately complex technical issues while documenting research and resolution details.
  • Collaborates with cross-functional and cross-product teams to resolve issues efficiently and share insights.
  • Product and Process Improvement
  • Provides product feedback and identifies potential defects, escalating issues to senior engineers or technical advisors as appropriate.
  • Participates in case triage discussions to share insights, exchange ideas, and continuously improve resolution processes.
  • Uses automation and established business processes to streamline issue resolution and enhance efficiency.
  • Readiness and Development
  • Attends readiness and non-technical trainings to maintain proficiency in current support topics, tools, and communication best practices.
  • Contributes to ongoing learning initiatives that strengthen overall team performance and customer satisfaction.

KNOWLEDGE, SKILLS, AND ABILITIES
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:
  • Strong analytical and problem-solving skills with the ability to identify, diagnose, and resolve technical issues efficiently.
  • Decision-making agility and sound judgment in resolving or escalating issues.
  • Proficiency in Microsoft products including Windows, Office, Xbox, Surface, and related technologies.
  • Fluency in American Sign Language (ASL) and proficiency in written English.
  • Demonstrated troubleshooting and information analysis capabilities.
  • Strong communication and customer service skills, with the ability to convey technical concepts clearly to varied audiences.
  • Commitment to compliance, quality assurance, and process improvement.
  • Creativity and curiosity to identify opportunities for product and service enhancement.

QUALIFICATIONS
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; or equivalent combination of education and relevant experience.
  • 2-4 years of experience in a technical support, product support, or customer service engineering role (preferably in a software or hardware environment).
  • Experience working with Microsoft products such as Windows, Office, Xbox, or Surface.
  • Proven ability to support customers using American Sign Language (ASL)
  • Experience using CRM or ticketing systems (e.g., Dynamics, ServiceNow, or similar) to track, document, and resolve cases.

WORK ENVIRONMENT
This position requires commuting daily to an office in Redmond, WA. There is a potential for hybrid (3 days in office and 2 days in a secure telework environment). In all locations, this role requires strong collaboration with internal teams and external stakeholders. The position involves extensive virtual communication (phone, videophone, text, or video conferencing).

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