Technical Support Engineer Remote Jobs in Rochester, MN

The Senior Delivery Manager is responsible for driving the timely and predictable delivery of Enterprise Data & Analytics initiatives on behalf of business owners and product, engineering, and data and analytics teams. This role ensures requirements are captured, validated, tracked, and delivered through strong execution discipline, operational governance, and release coordination.

The Senior Delivery Manager partners closely with product, platform, analytics, AI/ML, and informatics leaders to plan, sequence, and manage work across multiple teams. The role provides visibility into delivery health, manages dependencies across products and platforms, and ensures delivery risks, issues, and release readiness are actively managed in alignment with enterprise priorities.

Key responsibilities include:
Drive endtoend delivery execution for Enterprise Data & Analytics initiatives, ensuring work is delivered on time, within scope, and aligned to agreed priorities
Partner with product and technical leaders to plan and maintain delivery roadmaps, manage resource allocation and forecasting, and support financial and capacity management
Lead sprint and Agile delivery operations, including backlog readiness, scrum standards, throughput and flow metrics, and team health indicators
Coordinate programlevel and enterprise release management, including release calendars, dependency management, integrated release gates, and release readiness reviews
Manage crossteam and crossplatform dependencies, identifying risks and escalating issues that impact schedule, quality, or delivery commitments
Run delivery governance activities, including milestone reviews, risk and issue tracking, decision documentation, and evidence capture to support auditready execution
Establish and enforce quality and delivery controls, including definitions of done, validation requirements for highrisk deliverables, and golive readiness gates
Coordinate golive activities by producing and maintaining deployment plans, runbooks, implementation checklists, and release communications
Maintain delivery and release documentation, including dependency maps, release artifacts, and notification plans
Continuously improve delivery and release processes, tooling, and workflows (e.g., ADO/Jira hygiene, intaketobacklog flow, automation of checklists and evidence)
Communicate delivery status, risks, dependencies, and changes clearly to business owners, leadership, and stakeholders

Bachelor's degree and 5+ years' experience in digital product delivery management, scrum master, or another equivalent role. Understands and applies current digital technology design, build and operations capabilities and requirements leveraging Agile product methodologies. Able to effectively communicate/ translate a product vision, strategy and design amongst product, engineering/IT, UX/UI, Operations teams. Continuously seeks to understand new and emerging digital technologies and health care products and adapts work processes to reflect changes in design, build and delivery approaches. Understands and creatively problem-solves to remove obstacles to enable digital product delivery (on-time, within budget, and fulfilling documented requirements). Possesses technical knowledge and expertise working with engineering/IT teams. Ability to build and maintain strong working relationships at multiple levels of the organization. Effective (or Strong) communicator (written & verbal) with active listening skills. Ability to facilitate small group/team discussions. Professional and reflects Mayo Clinic values and beliefs. Strong planning & organizational skills. Proactive and able to navigate conflict and help find resolution. Problem solver with ability to maintain a keen attention to detail and manage multiple initiatives. Strong familiarity with Scrum - Certified Scrum Master (CSM), Advanced Certified Scrum Master (ACSM), PMI Agile Certified Practitioner, or Certified Scrum Professional (CSP) preferred. Experience in project management for life sciences, health payor, or regulated industries (e.g., commodities, banking, information managed systems for digital education, government and or non-profit) experience preferred. Advanced ScrumMaster or ScrumMaster certification required within 1 year.

The preferred candidate will possess experience in healthcare environment; delivery of data platform, analytics, or AI/ML initiatives; Agile certifications (PMI-ACP, SAFe, CSM) or PMP; experience with resource forecasting and capacity/financial management; familiarity with dependency management across platform and product teams.