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Technical Support Engineer Remote Jobs in Rochester, MN

Scrum Master (Remote)

Rochester, MN ยท Remote

$50.25 - $67/hr

... and support the team in aligning with the program's goals and objectives. * Their focus extends ... Experience with Azure DevOps preferred but not required * SAFe Scrum Master Certification or ...

New

Scrum Master (Remote)

Rochester, MN ยท On-site +1

$50.25 - $67/hr

... and support the team in aligning with the program's goals and objectives. * Their focus extends ... Experience with Azure DevOps preferred but not required * SAFe Scrum Master Certification or ...

New

... support our priorities. * Technical Leadership & Design - Serve as a consultative architect who ... This position is a 100% remote work. Individual may live anywhere in the US. **This vacancy is not ...

... programmable experiences. Our solutions are disseminated through unified products and services we ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

... programmable experiences. Our solutions are disseminated through unified products and services we ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

Remote Nutrition Specialist

Rochester, MN ยท On-site +1

$26 - $36/hr

... programmable experiences. Our solutions are disseminated through unified products and services we ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

Senior AI/ML Architect - AI Program

Rochester, MN ยท On-site +1

$68.25 - $91.50/hr

Providing mentorship, guidance, and technical leadership to junior architects and engineers within the AI enablement team. May have supervisory responsibilities. This is a full-time remote position ...

Senior AI/ML Architect - AI Program

Rochester, MN ยท On-site +1

$100K - $128K/yr

Providing mentorship, guidance, and technical leadership to junior architects and engineers within the AI enablement team. May have supervisory responsibilities. This is a full-time remote position ...

Senior AI/ML Architect - AI Program

Rochester, MN ยท On-site +1

$100K - $128K/yr

Providing mentorship, guidance, and technical leadership to junior architects and engineers within the AI enablement team. May have supervisory responsibilities. This is a full-time remote position ...

Construction Administrator

Rochester, MN ยท On-site +1

$88K - $110K/yr

CannonDesign provides a relocation and temporary relocation program to support on-site presence ... Technical knowledge, coordination skills and the ability to build a rapport with the project team ...

Designer II

Rochester, MN ยท On-site +1

$62K - $78K/yr

ABOUT THE ROLE This position will have a design or technical focus and be a member of our multi ... We have paid time off, flex-time schedules, remote work options and a 401k plan and employee perk ...

Facility Data Analyst

Rochester, MN ยท On-site +1

$56K - $85K/yr

As a Facility Data Analyst , you will work to support the development and deployment of cutting ... This is a hybrid-remote position that can be based out of the Harris corporate headquarters in St.

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Technical Support Engineer Remote information

See Rochester, MN salary details

$38.1K

$80.3K

$121.5K

How much do technical support engineer remote jobs pay per year?

As of Jul 16, 2026, the average yearly pay for technical support engineer remote in Rochester, MN is $80,336.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $100,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
What are popular job titles related to Technical Support Engineer Remote jobs in Rochester, MN? For Technical Support Engineer Remote jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Rochester, MN look for? The top searched job categories for Technical Support Engineer Remote jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Technical Support Engineer Remote jobs? Cities near Rochester, MN with the most Technical Support Engineer Remote job openings:
Scrum Master (Remote)

Scrum Master (Remote)

Da Vinci Software

Rochester, MN โ€ข Remote

$50.25 - $67/hr

Full-time

Posted 6 days ago

New


Job description

Overview:
Our client is seeking an experienced Agile Coach to join our team.

Key Responsibilities

  • The individual will be a Scrum Master for an area practicing SAFe Agile.ย 
  • The Scrum Master serves as a servant leader and coach for the Agile team, helping to ensure that the team follows Agile principles, facilitates team events like daily stand-ups, sprint planning, and retrospectives, and removes any impediments blocking the team's progress.
  • They will play a role in larger, cross-team coordination.
  • They help integrate their teamโ€™s work into the broader Program Increment (PI) planning, which involves multiple teams working together in a synchronized manner.
  • They also participate in PI planning events, work with other Scrum Masters and stakeholders to coordinate dependencies and support the team in aligning with the program's goals and objectives.
  • Their focus extends beyond individual team dynamics to also contributing to the overall success of the Agile Release Train (ART), which is a key structure in SAFe that aligns multiple teams around a common mission.
  • The Agile Coach will ensure teams live the agile values and principles and can coach on industry best practices that lead to agility.
  • This person will work with a cohort of other Agile Coaches to develop fit for purpose models for groups and support new and existing agile teams across the client.
  • They will have a strong orientation toward action, and an intellectual and practitioner curiosity to explore the "what if's".
  • Ideally, they have already schooled themselves on the basics or advanced levels of agility, recognizing the capability goes well beyond tools.
  • Specific responsibilities include: Ensure team vision, goals, scope, KPI's, and the product domains are identified for the agile team.
  • Train teams and establishing skills that allow for the enterprise-wide adoption of business agility framework.
  • Educate various roles and levels of people on agile principles, provide training sessions, and teach skills the lead towards organizationwide adoption of agile methodologies.
  • Provide team members with feedback and coach to advance maturity.
  • Develop and provide training on Agile-Lean practices.
  • Proactively work with a cohort of Agile coaches, trainers, and Agile CoPโ€™s and CoEโ€™s to co-develop continuous process improvement initiatives to education colleagues and stakeholders at all levels of the organization.
  • Provide tools to help reduce waste and drive improvement.
  • Self-starter with Consultant Mentality - Need to be able to coach and guide.

Skills:

  • SAFe Agile Experience required
  • SAFe Scrum Master experience required
  • Experience with Azure DevOps preferred but not required
  • SAFe Scrum Master Certification or Certified Scrum Master (CSM) is required.ย SAFe Scrum Master Certification is the preference.
  • Strong business acumen and advanced knowledge of the software development lifecycle and methodologies.
  • Lean-Agile methodologies, practices, and tools (i.e. Azure DevOps/Jira).
  • Proven knowledge of the application of Agile at scale and demonstrated ability to coach and lead the cultural and organizational change to make it work โ€“ SAFe or LeSS.
  • Previous experience in Product Ownership or Scrum Master
    Knowledge and experience in two or more Agile or Lean frameworks โ€“ Scrum, Kanban, Lean, Lean Six Sigma, Extreme Programming.

Minimum Qualifications:

  • Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
  • 3-5 years as an active Agile Coach.
  • 8 years of experience on an Agile Team. ย 
  • Track record within Healthcare industry supporting agile teams.
  • Excellent written and verbal communication skills with the ability to build relationships, influence outcomes, and to deliver effective presentations to a variety of audiences and stakeholders.
  • Comfortable with ambiguity and facilitating discussions to explore the best possible solutions.
  • The ability to lead and inspire with imagination, courage, and curiosity.
  • Strong business acumen and advanced knowledge of the software development lifecycle and methodologies.
  • Previous experience in Product Ownership or Scrum Master.
  • Knowledge and experience in two or more Agile or Lean frameworks - Scrum, Kanban, Lean, Lean Six Sigma, Extreme Programming.
  • 3 years of experience with Agile Management tools Jira/Azure DevOps.

Additional Notes:

  • Location: Remote
  • W2 Required


Da Vinci Software logo

About Da Vinci Software

Sourced by ZipRecruiter

Who We Are We are a software company that strives to build sustainable relationships through the delivery of innovative solutions. Agile software development is at the heart of 'how we work' which allows us to bring people together for strong collaboration and problem solving. What We Do We provide enterprise-level agile coaching and development services. The Da Vinci Agile Coaching model is built on four pillars that ensure successful adoption and scale across an organization. The enterprise framework we have built supports this foundation through recognition of, and integration with, legacy processes. We passionately believe 'how we work' is the intangible our developers demonstrate for our clients every day. Our high-performing team members provide leadership and chemistry on your teams. We provide architects, developers and testers that enjoy accountability, team success and delivering meaningful products.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Burnsville, MN, US

Year founded

2008

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