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Technical Support Associate Jobs in Vancouver, BC

... support to customer's questions or inquiries. YOUR MISSION Major Responsibilities: * Prepare ... 000 associates around the world who help create a better tomorrow by providing sustainable ...

Return-It Associate Position Type: Permanent Full-Time About Us Encorp Pacific (Canada), better ... Coordinate with technical support for any equipment-related issues and ensure timely resolution and ...

Return-It Associate Position Type: Permanent Full-Time About Us Encorp Pacific (Canada), better ... Coordinate with technical support for any equipment-related issues and ensure timely resolution and ...

Return-It Associate

Vancouver, BC ยท On-site

CA$20/hr

Return-It Associate Position Type: Permanent Full-Time About Us Encorp Pacific (Canada), better ... Coordinate with technical support for any equipment-related issues and ensure timely resolution and ...

Return-It Associate Position Type: Permanent Part-Time About Us Encorp Pacific (Canada), better ... Coordinate with technical support for any equipment-related issues and ensure timely resolution and ...

Project Engineer

Burnaby, BC ยท On-site

CA$96K - CA$130K/yr

Working with the guidance of a Principal-in-Charge or Associate, the Project Engineer manages ... with technical support during construction. * Manage project scope, budget hours, schedule ...

Associate, Mechanical (S&T)

Vancouver, BC ยท On-site

CA$110K - CA$138K/yr

By providing technical support and management resources essential to Introba, the Associate ensures that design decision-making and team management accountability take place. Responsibilities ...

CyberArk Support Engineer

Vancouver, BC ยท Hybrid

CA$84K - CA$134K/yr

AsaCyberark support Senior Associate,unlock your potential and embrace the chance to drive ... Troubleshoot and resolve complex technical problems related to Conjurereported by our customers.

Showing results 21-40

Technical Support Associate information

See Vancouver, BC salary details

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$19

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How much do technical support associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for technical support associate in Vancouver, BC is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.22 and $23.43 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Vancouver, BC?

The most popular types of Technical Support jobs in Vancouver, BC are:

What are popular job titles related to Technical Support Associate jobs in Vancouver, BC?

For Technical Support Associate jobs in Vancouver, BC, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Vancouver, BC look for?

The top searched job categories for Technical Support Associate jobs in Vancouver, BC are:

What cities near Vancouver, BC are hiring for Technical Support Associate jobs?

Cities near Vancouver, BC with the most Technical Support Associate job openings:

Intermediate Project Associate

Salas O'Brien Canada Inc.

Vancouver, BC โ€ข On-site

CA$80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago


Job description

Intermediate Project Associate (Vancouver, Hybrid)

Job Summary: Our office in Vancouver is looking for a Intermediate Project Associate- Building Science to provide project delivery for Asset Management, Building Envelope and Renovation projects.

Responsibilities:

  • Conducting field investigations  related to both building condition assessments, reserve fund studies and more in-depth  envelope repair/evaluation projects (Cladding, roofs, windows and doors, parkade restoration).
  • Preparation of written reports inclusive of cost  analysis and design recommendations.
  • Preparation of in-depth Building Condition Assessment and Reserve Fund reports for government, private owners and institutional lenders.
  • Development of contract documents, including plans, details and specifications for additions/modifications/renovations to residential, commercial and industrial buildings.
  • Tendering and Construction Administration, inclusive of the development of Field Observation Reports.
  • Field investigations, both visual and destructive testing, to provide  evaluation of building envelope systems
  • Prioritize and deliver multiple small – medium projects, from beginning to end, with remote senior input and supervision.
  • Be capable of working on multiple projects at the same time in a fast-paced environment.
  • Have the capacity to mentor  a  junior staff person for potential future growth of the office.
  • Liaise with clients, design team consultants and contractors to ensure all project work is compliant with the design documents, while ensuring the projects will be delivered on time and on budget
  • Be self-directed and use initiative and judgment to resolve problems, interpret building specifications, investigate design and field conditions, identify site constraints our unique conditions.
  • Work with Senior Engineers and Architects; taking directions and technical support as/when required.

Qualifications and Experience:

  • You have a Bachelor’s Degree in Engineering, Architecture,  or a Certificate in Architectural or Building Science Technology  from an accredited University or School of Technology.
  • Ideally be a Certified Technologist, P. Eng, are Registered Architect or have the capacity to become one in the next 1-2 years.
  • Ideally  have 7+ years prior experience in building science/building envelope restoration/technical side of architecture  in a consulting setting.
  • Have working knowledge of building codes and standards.
  • Have some experience with AutoCAD and/or Revit.
  • Experience with Microsoft Word and Excel.
  • You have experience with concrete and masonry restoration, cladding and glazing upgrades, roofs, etc.
  • You have access to a reliable vehicle with a valid  Canadian Driver’s License for travel to client sites throughout British Colombia.
  • You are willing to work on site and deal with Contractors throughout British Colombia, but with a focus on the Gretar Vancouver Area.
  • You are comfortable with working at heights or in confined spaces.

Vacancy Status: This posting is for a new vacancy.

Travel: Up to 20% locally

Location: Vancouver, BC (Hybrid)

Compensation & Benefits:

The expected base salary range for this role is $80,000 to 95,000 CAD per year. Actual compensation will be determined based on a number of factors including skills, experience, qualifications, and location.

This role is also eligible for performance-based bonuses and a comprehensive  benefits package, including:

  • Medical, dental, and vision insurance
  • RRSP with company match
  • Paid time off and company holidays
  • Wellness programs and employee assistance resources

About Us:

Founded in 1975, Salas O’Brien is an employee-owned engineering and professional services firm focused on achieving impact for our clients, our team, and the world. We know that tomorrow’s requirements are today’s opportunities, and we are here to design lasting solutions for pressing challenges.

We work across a variety of industries providing integrated engineering and consulting services. Our specialized experience includes design for data centers, healthcare, science and technology, high-rise buildings, clean energy, education, and other building types as well as structural and building sciences, infrastructure asset management, advanced robotics, and more.

Equal Opportunity Employment Statement

Salas O’Brien provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state/provincial, or local laws. Salas O’Brien will accommodate the disability-related needs of applicants as required by law.

Third-Party Agency Notice

Salas O’Brien does not accept unsolicited resumes from external recruiters or agencies. We only work with approved partners engaged directly by our Talent Acquisition team for specific searches. Unsolicited submissions will not be eligible for placement fees.

Artificial Intelligence Disclosure

Applications are processed through an applicant tracking system that may or may not use automated screening questions to help identify qualified candidates. All applications are also reviewed by our hiring team.