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Technical Support Associate Jobs in Surrey, BC (NOW HIRING)

Nucleus

Field Support Specialist

Vancouver, BC · On-site

CA$60K - CA$70K/yr

This role will resolve technical issues promptly and efficiently and escalate as necessary. The ... Azure Administrator Associate (AZ-104), * Microsoft 365 Certified: Endpoint Administrator Associate ...

Nucleus Networks

Field Support Specialist

Vancouver, BC · On-site

This role will resolve technical issues promptly and efficiently and escalate as necessary. The ... Azure Administrator Associate (AZ-104), * Microsoft 365 Certified: Endpoint Administrator Associate ...

GEI Consultants

Senior Desktop Engineer

Vancouver, BC · Hybrid

CA$40 - CA$50/hr

The Senior Desktop Engineer will provide Tier 1, front-line technical support, to local and remote ... Education: Associate degree in Information Technology, Computer Science, or related field ...

GEI Consultants

Senior Desktop Engineer

Abbotsford, BC · Hybrid

CA$40 - CA$50/hr

The Senior Desktop Engineer will provide Tier 1, front-line technical support, to local and remote ... Education: Associate degree in Information Technology, Computer Science, or related field ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Surrey, BC

Technical Support Associate information

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Surrey, BC?

The most popular types of Technical Support jobs in Surrey, BC are:

What cities near Surrey, BC are hiring for Technical Support Associate jobs?

Cities near Surrey, BC with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Dental Software Technical Support

Cleardent

Burnaby, BC • On-site, Remote

Full-time

Medical, Dental

Posted 4 days ago

Job description

About ClearDent

ClearDent builds software and digital tools to help dentists manage every aspect of their practice, allowing them to focus on providing excellent oral care. For over twenty years, we've been an industry leader in streamlining and elevating oral healthcare for patients and doctors. As we begin offering cloud solutions to clinics, hospitals, and operating theatres, we're looking for flexible and creative talent to join our team and modernize dental offices across Canada.


About the Role

ClearDent is looking for a driven and enthusiastic Dental Software Technical Support representative to serve as the first point of contact for resolving customer inquiries. This position provides application support for all ClearDent products, performs general troubleshooting to identify the root cause of reported issues, and escalates as appropriate. The role ensures a positive and successful customer service experience.


This position is a full-time role based in Metro Vancouver, British Columbia.


Responsibilities

  • Provide best-in-class support to our customers by engaging the customer with enthusiasm and care.
  • Act as the first point of contact for the customer
  • Perform general troubleshooting to identify the root cause of issues and provide a resolution
  • Escalate the case to the appropriate Customer Support members as necessary
  • Document all actions taken in proper systems and with sufficient details
  • Handle multiple customer service queues
  • Continuously develop and improve knowledge of all ClearDent products
  • Other duties and projects assigned by the Customer Support Lead


What You Bring

  • Proficiency in both verbal and written English
  • Excellent problem-solving skills
  • Proficiency in SaaS software tools
  • Proficiency in Microsoft Windows Workstation / Servers and Microsoft Office 365
  • Certificate or degree in Computer Information Systems or 2 years of equivalent experience
  • Knowledge or experience in the dental industry is an asset
  • Experience with Microsoft SQL Server, Salesforce CRM, JIRA, and Confluence is an asset


Attributes

  • Professional, confident, resourceful, and computer-savvy
  • Able to communicate confidently and clearly
  • Calm and attentive
  • Energetic, self-directed, and results-oriented
  • Natural problem solver
  • Team player with a positive "can-do" attitude and willingness to work collaboratively


Work Environment

  • May work outside of regular business hours
  • Travel may be required


What We Offer

  • Competitive compensation.
  • Excellent benefits focused on your health, dental, and career development.
  • Flexible, hybrid work options, including an office in Burnaby, BC, with support for remote work.
  • Opportunities to give back through social initiatives, volunteering, and community building.


One Last Thing

We understand that the best candidates don't always meet every requirement. If you're a customer-focused, passionate problem-solver excited by the potential the dental industry has to offer, we'll happily take a look at your application.


To Apply

This job posting will remain open until filled. To apply, send us your resume and cover letter highlighting your skills - tell us what makes you special and why you'd be an excellent fit for the ClearDent team!


Please note that we only accept candidates who live in Canada and are eligible to work there.


We thank all applicants for their interest. However, we will only contact those candidates selected for interviews.

Apply