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Technical Support Associate Jobs in Abbotsford, BC

GEI Consultants

IT Support Technician

Abbotsford, BC · Hybrid

CA$40 - CA$50/hr

The IT Support Technician 1 will provide Tier 1, front-line technical support, to local and remote ... Education: Associate degree in Information Technology, Computer Science, or related field ...

GEI Consultants

IT Support Technician I

Abbotsford, BC · Hybrid

CA$28 - CA$31/hr

The IT Support Technician 1 will provide Tier 1, front-line technical support, to local and remote ... Education : Associate degree in Information Technology, Computer Science, or related field ...

Return-It

Part-Time Return-It Associate

Langley, BC · On-site

$20/hr

Return-It Associate Position Type: Permanent Part-Time About Us Encorp Pacific (Canada), better ... Coordinate with technical support for any equipment-related issues and ensure timely resolution and ...

PetSmart

Pet Groomer & Salon Trainer

Surrey, BC · On-site

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Surrey, BC · On-site

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Surrey, BC

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Surrey, BC · On-site

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart Careers

Pet Groomer & Salon Trainer

Surrey, BC · On-site

$19.56 - $29.56/hr

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Surrey, BC

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Abbotsford, BC

Technical Support Associate information

See Abbotsford, BC salary details

$8

$19

$30

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Abbotsford, BC is $19.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.56 and $23.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Abbotsford, BC are hiring for Technical Support Associate jobs? Cities near Abbotsford, BC with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

IT Support Technician

GEI Consultants

Abbotsford, BC • Hybrid

CA$40 - CA$50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

GEI Consultants rating

7.6

Company rating: 7.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

275th of 446 rated engineering

Job description

Description

Your role at GEI. 
 
The IT Support Technician 1 will provide Tier 1, front-line technical support, to local and remote employees. This includes assisting with desktops, laptops, mobile devices, peripherals, and basic networking. You’ll help ensure users stay productive by delivering high-quality, timely technical assistance.
 
Essential Responsibilities & Duties 
  • User Support: Assist end users with issues related to hardware, software, and connectivity via phone, email, and Microsoft Teams.
  • Ticket Queue Management: Assign tickets to appropriate staff as they come in.
  • Ticket Management: Log and manage incoming tickets using Service Desk Plus or similar ticketing systems. Escalate issues as necessary.
  • Device Setup: Configure and deploy Windows laptops, desktops, and peripherals following company standards.
  • User Onboarding: Assist in preparing and delivering laptops and setting up accounts for new hires.
  • Software Support: Provide support for Microsoft 365 applications (Outlook, Excel, Teams, Word, PowerPoint, OneDrive) and many others.
  • Mobile Devices: Help set up and support mobile phones and smart devices.
  • Knowledge Sharing: Maintain accurate records and documentation; contribute to the internal knowledge base.
  • Team Collaboration: Partner with senior technicians on more advanced troubleshooting and project-based work.
  • Solo work: Ability to work as the sole IT resource in a small office environment, managing day-to-day support and troubleshooting with minimal supervision.
  • Other Duties: Perform additional IT support tasks as assigned.
Preferred Qualifications
  • Education: Associate degree in Information Technology, Computer Science, or related field, equivalent work experience accepted; bachelor’s degree preferred.
  • Experience: 
    • 1–3 years of experience in desktop or helpdesk support.
    • Familiarity with Windows 10/11, Microsoft 365, and basic Active Directory tasks.
    • Experience with Entra ID, AutoPilot, Company Portal, and Intune are a plus, but not required.
    • Experience with imaging Intune or MDT.
    • Familiar with Dell computers is a plus.
  • Technical Profeiciency:
    • Familiar with engineering applications such as AutoDesk, BlueBeam, RockScience, etc. a plus.
    • Strong communication and interpersonal skills.
    • Strong hardware and software troubleshooting skills.
    • Problem-solving mindset with attention to detail.
    • Familiar with CrowdStrike Endpoint Protection is a plus.
    • Familiar with Airlock Digital application control.
    • Willingness to learn and grow in a team environment.
    • Ability to follow procedures and provide consistent support.
Preferred Certifications (not required but beneficial)
  • CompTIA A+, Network+, and/or Security+
  • Microsoft 365 Certified: Endpoint Administrator Associate
  • ITIL Foundation
We are GEI. 
 
Some of the world’s most pressing problems – from climate change to sustainable development, to critical infrastructure and the future of our energy supply – need our brightest and diverse minds working together to create safer, more resilient communities for tomorrow.  
 
We are technical experts, collaborators, and entrepreneurs who draw from diverse backgrounds to solve our clients’ most complex challenges.  
 
With several offices across North America, we offer a range of engineering, science, and technical consulting services. Our range of expertise, project types, and culture make us the choice for top talent in the AEC industry. See all our office locations here.
 
Employee-owned. Employee-focused.  
 
As an employee-owned company, our employees support our flat leadership structure, have a say in how our business operates and benefit from our financial success. We are committed to employee growth with career development opportunities, competitive total rewards, a well-being program, flexible work arrangements and more.  Our company culture is driven by our 4 Cs – we are Client-Centered, Curious, Collaborative, and Community Minded – which support our focus on sustainability, safety, diversity, equity and inclusion. Get to know us better by visiting GEI’s career site here.
 
GEI’s Total Rewards Package Includes 
  • Market-Competitive Compensation, including Eligibility for an Annual Performance Bonus
  • Comprehensive Benefits Program, including Medical, Dental, Vision, Life, Disability and More
  • Well-Being Program and Paid Parental Leave
  • Commuter Benefits
  • Hybrid Work Schedules and Cell Phone Stipends
  • GEI University (GEIU) with Continuing Education Assistance and Tuition Reimbursement
  • Connecting Conversation Program with a Focus on Professional Development and Opportunities for Advancement
  • Support and Financial Rewards for Publication Awards, Professional Dues, and Professional Licenses
  • Paid Holidays and Generous Paid Time Off Program
  • Rewards and Recognition
  • GEI-Funded Profit Sharing and 401(k)
  • Opportunity to be an Owner and Shareholder (Learn more here)
  • A Vibrant Culture that is Focused on Partnership, Sustainability, Giving Back to Our Communities and Diversity, Equity and Inclusion
  • And More…
PHYSICAL REQUIREMENTS 
WORK ENVIRONMENT 
  
  
  
Functional Demands:    
 
 
 
 
Sedentary
x 
Light
 
Medium
Other
 
 
Activity Level Throughout Workday (check one per row) 
Physical Activity Requirements
Occasional
(0-35% of day)
Frequent
(33-66% of day)
Continuous
(67-100% of day)
Not Applicable
Sitting
 
 
x 
 
Standing
 
x 
 
 
Walking
x 
 
 
 
Climbing
 
 
 
x 
Lifting (floor to waist level) (in pounds)
x 
 
 
 
Lifting (waist level and above) (in pounds)
x 
 
 
 
Carrying objects
x 
 
 
 
Push/pull
x 
 
 
 
Twisting
x 
 
 
 
Bending
x 
 
 
 
Reaching forward
x 
 
 
 
Reaching overhead
x 
 
 
 
Squat/kneel/crawl
x 
 
 
 
Wrist position deviation
 
x 
 
 
Pinching/fine motor skills
x 
 
 
 
Keyboard use/repetitive motion
 
 
x 
 
Taste or smell (taste=never)
 
 
 
x 
Talk or hear
 
 
x 
 
Accurate 20/40 
Very Accurate 20/20 
Not Applicable
Near Vision
 
x 
Far Vision
 

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