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Technical Support Associate Jobs in Abbotsford, BC

Senior Desktop Engineer

Abbotsford, BC · Hybrid

CA$40 - CA$50/hr

The Senior Desktop Engineer will provide Tier 1, front-line technical support, to local and remote ... Education: Associate degree in Information Technology, Computer Science, or related field ...

Return-It Associate Position Type: Permanent Part-Time About Us Encorp Pacific (Canada), better ... Coordinate with technical support for any equipment-related issues and ensure timely resolution and ...

How this Role Delivers Technolojoy The Service Technician is our frontline technical support person ... Any other fundamentals or Associate level Microsoft Certification * Preferred experience with

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

Pet Groomer & Salon Trainer

Surrey, BC · On-site

$19.56 - $29.56/hr

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

Pet Groomer & Salon Trainer

Surrey, BC · On-site

$19.56 - $29.56/hr

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

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Technical Support Associate information

See Abbotsford, BC salary details

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How much do technical support associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for technical support associate in Abbotsford, BC is $19.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.56 and $23.96 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Abbotsford, BC are hiring for Technical Support Associate jobs?

Cities near Abbotsford, BC with the most Technical Support Associate job openings:

Technical Quoting Specialist

Langley, BC • Hybrid


Regal Rexnord
Electric Power Transmission, Control, and Distribution • 10K+ employees

8.1

Company rating: 8.1 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

155th of 495 rated machine equipment manufacturers

People enjoy working here

Good employer

Paid breaks


Full-time

Re-posted 9 days ago


Job description

JOB DESCRIPTION

THE OPPORTUNITY

Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the Power Generation Industry for over 50 years. We are currently seeking a talented Quoting Specialist to join our team in Langley, BC.

We are seeking a detail-oriented and experienced Technical Quoting Specialist to join our team. The successful candidate will be responsible for preparing and managing technical quotes for prospective clients, ensuring accurate cost estimations, managing and prioritizing customer accounts, order processing, and providing support to customer's questions or inquiries.

YOUR MISSION

Major Responsibilities:

  • Prepare accurate and timely technical quotes based on customer RFQ, ensuring compliance withcompany policies and industry standards
  • Collaborate with other departments to address customer needs
  • Maintain a database of quotations within Salesforce
  • Manage multiple customer accounts and quotation requests simultaneously
  • Provide exceptional customer service by addressing client inquiries and concerns promptly
  • Project coordination, order processing, and order management utilizing ERP systems.
  • Ensure high levels of customer satisfaction through excellent service

ARE YOU THE ONE?

Required Education, Experience and Skills:

  • Technical Bachelor's degree / Diploma of Technology or equivalent related experience
  • 2-3 years of technical quoting experience in Electrical and automation industries

Qualifications:

  • Strong Customer facing experience
  • Strong communication skills in English (written & verbal)
  • Strong computer skills, specifically with Microsoft Office (word & excel)
  • Strong organizational & time management skills
  • Ability to multi-task and work in a fast-paced environment
  • Knowledge of SAP system and Salesforce is an asset

Location: This position is based at Thomson Power System's Langley facility, Hybrid schedule with an on-site requirement of3 days per week in the office.

ABOUT REGAL REXNORD
Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controllers, drives, precision motors, and actuators, controls motion in applications ranging from factory automation to precision tools used in surgical applications.
The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.



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