Weekend Remote Network Support Jobs in Vancouver, BC

Company Profile
IX Solutions is a trusted IT partner, connecting people with technology tailored to meet their business needs. We help our clients effectively leverage modern technology and embrace digital transformation to achieve their critical business outcomes.
Ultimately, we’re here to inspire innovation — for our customers and our people. For us, that means inviting ambitious individuals to the table — those who are primed to push the envelope — and fostering an imaginative environment for them to thrive. Why? Because we believe when you bring visionaries together with a genuine drive to do better and give them transformative technology as the toolkit, the possibilities and potential for your business become boundless.
 Position SummaryThis role is ideal for an individual passionate about leveraging technology to drive customer success within a collaborative, customer-centric culture at IX Solutions. The Consultant, Modern Networking will deliver exceptional service to clients, both proactive and reactive support, ensuring a positive client experience and fostering strong client relationships. This role involves remote and onsite IT support and technical implementations. 
The role falls within our Modern Networking team and is responsible for delivering IT consultancy services to a broad range of clients. The Consultant, Modern Networking works in a collaborative method with peers and clients to design and deliver managed services and IT projects through all project phases, including presales. The incumbent will be required to demonstrate a high level of proficiency in translating business requirements into technical solutions, while communicating project needs, constraints, and successes.
The position reports to the Manager, Service Delivery. The position works 40 hours per week, with business hours being 8:00am to 5:00pm PT/MT, Monday to Friday. Balancing multiple project priorities with deadlines is a requirement and there may be a requirement for after-hours work and/or travel depending on project needs.
IX Solutions is committed to helping employees grow and develop within the organization, so the responsibilities below may be adjusted periodically to align with employee goals or aptitudes while supporting overall business objectives. 
 Is This Position A Fit For You?This position is a fit for you if you:

• Possess expertise with networking concepts and technologies. 

• Care about networking best practices. 

• Take ownership of your work and demonstrate a strong commitment to follow through on your tasks. 

• Are committed to client success.

• Can demonstrate a calm demeanor during stressful situations. 

• Excel in translating business requirements into technical needs. 

• Excel in effectively conveying technical information to stakeholders in a non-technical manner. 

• Are skilled at building rapport and enjoy supporting partnerships. 

• Thrive on building and maintaining client partnerships. 

• Are looking for mentorship and opportunities to grow. This is the place for you. 

What You’ll Do Here

• Work with a team of other network consultants to provide network support and technical solutions to a broad range of clients.
• Provide networking expertise to our other technical teams.
• Participate in technical escalations.
• Plan and execute network security implementation or migration projects.
• Conduct network assessments.
• Lead or participate in projects from initial assessment, creation of Statement of Work documents, technical design, planning, through implementation and handover.
• Provide guidance to clients on new technologies implemented, including training session/knowledge transfer.
• Develop technical design and as-built documentation.
• Identify when best practices need to be updated or new best practices are required.
• Develop and document procedures for recurring client services.
• Complete scheduled Managed Services health checks, implement incremental improvements, and perform firmware and configuration updates in client environments.
• Respond to identified vulnerabilities in client environments related to security scans and vulnerability assessments.

What You BringMindset & Attributes

• Collaborative with a humble and proactive approach to problem solving. 
• Comfort with balancing speed, precision, and creativity in a dynamic environment. 
• Able to maintain relationships with various people in the organization, servicing the needs of multiple teams and managing conflict.  
• Possess a consultative mindset—you thrive on collaboration and building consensus. 
• Passion for continuous learning in technical, consultative, and personal skills. 

Qualifications/Expertise

• 7+ years of directly relevant experience in a complex network environment.
• Proven experience in wired network design and implementation to best practices.
• Proven experience in wireless design and implementation to best practices.
• Expert level knowledge of enterprise firewall management and configuration, including optimization and hardening.
• Expert level knowledge of Azure IAAS cloud networking & firewalling.
• Expert level knowledge of datacenter networking.
• Expert level knowledge  of integration of Security Services Edge platforms and implementation.
• Experience supporting both traditional and cloud network infrastructure.
• Proven experience in the design, implementation, ongoing management, and upgrade of the following network technologies (or equivalent):
  • Aruba CX Switching.
  • Aruba AP Wireless.
  • Aruba Central Cloud Management.
  • Aruba Clearpass.
  • Azure Virtual Network, Gateway, VPN, network appliances, and related technologies.
  • Cisco Catalyst, Nexus, and Meraki Switching.
  • Cisco Catalyst and Meraki Wireless.
  • Fortinet Firewalls, FortiSwitches, and FortiAP’s.
  • Fortinet FortiCloud, FortiManager, and FortiAnalyzer.
  • Palo Alto Firewalls.
  • Palo Alto Panorama.
  • Zscaler Security Services Edge Platform.
  • Cloudflare Security Services Edge Platform.

Certifications (achieved at least one of, willing to work toward, or equivalent experience)[KB3] 

• HPE Aruba Networking Certifications (Switching, Campus Access, Network Security, Data Center).
• Cisco CCNA or higher.
• Fortinet Certified Associate or higher.
• Palo Alto Next Generation Firewall Engineer.
• Zscaler EDU-200, EDU-202, ZDTE (or equivalent).
• Microsoft Certified: Azure Network Engineer Associate (AZ-700).

Accountabilities, Tasks and DutiesClient Relationships

• Understand and interpret customer needs so we can provide excellent service levels.
• Develop strong and lasting customer relationships with key clients.
• Communicate professionally with clients, showing attention to detail and care in outputs.
• Set realistic expectations, communicate risk, and manage uncertainty.
• Stay current with the latest technology trends.
• Follows team-owned best practices and standards and suggests new innovative approaches.
• Develop, document, and maintain processes and procedures related to IT delivery & managed services.
• Pass certification exams and complete training as appropriate to demonstrate skillset to clients and foster strong vendor relationships.

Delivery & Execution

• Utilize IX Solutions’ ticketing systems, reporting tools, and documentation repositories.
• Triage support requests in a queue, prioritizing and identifying risk appropriately.
• Provide hands-on-site support for clients and colleagues when required.

Technical Expertise & Growth

• Solid foundational knowledge in relevant technologies & subject areas.
• Show curiosity and willingness to learn new tools & methods.
• Seek feedback, reflect on performance, and apply learnings appropriately.
• Pass certification exams and complete training as appropriate to demonstrate skillset to clients and foster strong vendor relationships.

Team

• Communicate in an open, helpful manner and build relationships across the organization.
• Ability to work with a range of technical staff and cross-functional teams.
• Foster a collaborative work environment and culture.
• Challenge the status quo.
• Take personal accountability and provide end-to-end ownership of a solution or obstacle.
• Be willing to put in the effort when it really counts.
• Create accurate and effective documentation and develop standards.
• Engage with team and demonstrate commitment to alignment with the organizational mission and corporate values.
• Other duties as required, such as the timely completion of expense reports and timesheets.
• Ability to travel occasionally for business purposes.

Requirements

• Must be legally permitted to work in Canada.
• Hold a valid Driver’s License and vehicle.
• Proficient English (written/verbal) communication in a business setting.
• Willingness to travel as needed to meet with clients.

IX Solutions is pleased to offer remote work opportunities for our employees, however we do require employees to reside in Alberta or British Columbia, Canada.

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