ZipRecruiter

Log In

1

Technical Support Associate Jobs in Troy, MI (NOW HIRING)

Expeditors

IT Support Associate I

Romulus, MI · On-site

Document technical solutions and contribute to the knowledge base for recurring issues ... Deliver support with empathy and professionalism, ensuring a positive user experience. Respond to ...

FastTek

IT Operations Support Senior Associate

Wayne, MI

$15.25 - $20/hr

IT Operations Support Senior Associate #1059554 Position Description: Employees in this job ... Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user ...

Aquent

EV Technical service Agent

Warren, MI · On-site +1

$23 - $26/hr

Support the creation of comprehensive training materials, leveraging your experience and expertise ... Associate/Trade degree in a related field or four years of equivalent experience in an electrical ...

Edge Technologies

Field Service Technician

Detroit, MI · Remote

... from fellow Technical Support associates before the customer visit. This will include any action or troubleshooting activities already taken with the customer to address their needsTools and ...

PCS Company

IT Support Technician Co-op

Fraser, MI · On-site

$19.25 - $26.50/hr

This role offers the opportunity to develop technical, problem-solving, and customer service skills ... Associate degree in Information Technology preferred. * A+ certification preferred. * Ongoing ...

previous pagenext page

Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Troy, MI

Technical Support Associate information

See Troy, MI salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for technical support associate in Troy, MI is $23.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $25.14 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What job categories do people searching Technical Support Associate jobs in Troy, MI look for?

The top searched job categories for Technical Support Associate jobs in Troy, MI are:

What cities near Troy, MI are hiring for Technical Support Associate jobs?

Cities near Troy, MI with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

IT Support Associate I

Expeditors

Romulus, MI • On-site

Full-time

Medical, Life, PTO

Re-posted 19 days ago

Expeditors rating

8.1

Company rating: 8.1 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

43rd of 362 rated logistics

Job description

Company Description
Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Early-career technician delivering first-level support; follows procedures, documents solutions, escalates
appropriately, supports routine maintenance with strong customer service. Follows established procedures, documents solutions, and escalates appropriately. Delivers strong customer service, supports routine maintenance, adheres to security/compliance requirements, and contributions to procurement and vendor interactions under guidance.
SKILLS / Expectations & Responsbilities
Technical Expertise - Provide first-level technical support for hardware, software, and
network issues, ensuring timely resolution. Assist in system updates, patching, and basic configuration under supervision. Maintain proficiency in troubleshooting operating systems, enterprise applications, and peripheral devices. Document technical solutions and contribute to the knowledge base for recurring issues.
Communication & Leadership - Communicate technical information clearly and effectively to non-technical users. Escalate complex issues promptly to senior technicians or relevant teams with detailed context
Customer Service Mindset - Escalate complex issues promptly to senior technicians or relevant
teams with detailed context. Deliver support with empathy and professionalism, ensuring a positive user experience. Respond to service requests promptly and keep users informed about resolution timeline
Critical Thinking - Analyze problems systematically to identify root causes and prevent recurrence. Apply logical reasoning to prioritize tasks based on urgency and impact.
Governance & Standards - Audit - Follow established IT policies, security protocols, and compliance
requirements. Ensure accurate logging of incidents and resolutions in the ticketing system for audit purposes. Assist in periodic audits by providing required documentation and system checks.
Vendor and Financial Acumen - Support procurement processes by providing accurate specifications for IT equipment. Collaborate with vendors for warranty claims or repairs under guidance from senior staff
Qualifications
  • Hardware Management: You will continuously manage the operational effectiveness of the branch's hardware, taking control of inventory, end of life, ordering, set up and retiring of all hardware.
  • Software: You will have responsibility for troubleshooting software issues, roll out of new software solutions, the backup and storage of data and its security and the effective use of technical solutions that support operational performance.
  • Solutions: In this role you will have the opportunity to build and develop solutions in conjunction with the operational teams, that drive efficiencies into the operational processes of the branch, supporting and or developing solutions that drive automation and optimization of productivity
  • Windows 11 OS experience and PC Troubleshooting; preferred candidates will have experience building PC's
  • Technology concepts - PowerShell, Networking, TCPIP, Cybersecurity, Cabling
  • Software - Office, Exchange, SharePoint
  • Effective problem solving skills
  • Ability to handle multiple tasks/projects
  • Demonstrated customer service skills and proven interpersonal skills
  • Good communication skills
  • Inquisitive and exploratory mind-set
  • IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux

Additional Information
Expeditors offers excellent benefits:
  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • All your information will be kept confidential according to EEO guidelines.

What Expeditors employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply