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Technical Support Associate Jobs in Troy, MI (NOW HIRING)

FastTek

IT Operations Support Senior Associate

Wayne, MI

$15.25 - $20/hr

IT Operations Support Senior Associate #1059554 Position Description: Employees in this job ... Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user ...

Canton Township

Part-Time IT Support Assistant

Plymouth, MI · On-site

$15.25 - $20.25/hr

This position requires technical aptitude, attention to detail, sound judgment, professionalism ... Education and Experience * Associate degree in information technology, computer science ...

Edge Technologies

Field Service Technician

Detroit, MI · Remote

... from fellow Technical Support associates before the customer visit. This will include any action or troubleshooting activities already taken with the customer to address their needsTools and ...

JLL

Site Technical Manager

Rochester Hills, MI

Provide emergency after-hours support for critical facility systems as needed Documentation ... Associate's or Bachelor's degree in Electrical Engineering, Controls Engineering, or related ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Troy, MI

Technical Support Associate information

See Troy, MI salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support associate in Troy, MI is $23.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $25.14 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Troy, MI look for?

The top searched job categories for Technical Support Associate jobs in Troy, MI are:

What cities near Troy, MI are hiring for Technical Support Associate jobs?

Cities near Troy, MI with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

IT Operations Support Senior Associate//Dearborn, MI//W2

Saanvi Technologies

Dearborn, MI • On-site

$15.50 - $20.25/hr

Contractor

Re-posted 9 days ago

Job description

IT Operations Support Senior Associate

Location: 649 - Dearborn Truck Plant (DTP)
Location Address: 3001 Miller Road, DEARBORN, MI, 48120

W2 Only 4days onsite 1day remote

Position Description:

This is an Information Technology Operations based role that supports Dearborn Truck and the amazing new Rouge Electric Vehicle Center (REVC) F-150 Lightning facility where America’s best-selling vehicle for over 40+ years are built. This is an outstanding opportunity to be a member of the Site IT team and assist in redefining and reimagining how site IT lends support to the manufacturing team, as the site operationalizes its electrification revolution. As a member of the Plant I.T. team you will be hands on assisting the plant in producing these very exciting and new vehicles for the NA consumer market. As part of the job responsibilities, you will interface and support IT across a broad host of Infrastructure & Applications that the plant uses to produce these exhilarating vehicles. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, enabling Factory of Tomorrow (e.g. IIOT, Software-defined networks, next-generation error proofing, digital broadcast, and various mobility solutions and pilots) along with supporting the legacy manufacturing execution systems within the facility. The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet Ford’s productivity goals. You will also interface daily with all business departments in the plant, from assembly and industrial controls to quality and finance. This position provides an excellent opportunity to not only expand your IT Skillset, but also to acquire manufacturing experience that will enhance your long-term career potential.

Skills Required:

IT Operations, Operations Support Systems, Technical Troubleshoot, IT Support, Technical Customer Support, Technical Support

Experience Required:

Senior Associate Exp: 3 to 5 years experience in relevant field

Education Required:

High School Diploma / GED

Education Preferred:

Bachelor's Degree

Additional Safety Training/Licensing/Personal Protection Requirements:

Additional Information :

• Support a multi-shift operation in a manufacturing plant. o Must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary. • Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant. • Interface with corporate IT and business owners to prioritize improvement efforts. • Support Plant Floor Systems / Corporate teams in resolving incidents; Provide triage and execute business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary. • Focus on the integration / long term maintenance of applications and hardware. • Assist site IT manager with managing assignments and workload. • Develop, maintain, and share, accurate support documentation. • Support of local network equipment in a Cisco based environment. • Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem. • Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment.

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About Saanvi Technologies

Sourced by ZipRecruiter

Saanvi Technologies is a staffing company that specializes in providing IT professionals to businesses. Our employees are experts in their field, and have the skills and experience necessary to help businesses grow and succeed. Saanvi Technologies is dedicated to helping businesses achieve their goals, and they have a proven track record of success. Our employees are qualified and reliable, and they always go above and beyond to meet the needs of their customers.

Company size

51 - 200 Employees

Headquarters location

Farmington, MI, US

Social media

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