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Technical Support Associate Jobs in Springfield, MO

Automation Technician

Springfield, MO ยท On-site

$35K/yr

Provide technical support and training to customers and internal teams * Travel as needed to ... Associate Degree in Electrical/Electronics Technology or equivalent experience preferred

Automation Technician

Springfield, MO ยท On-site

$35K/yr

Provide technical support and training to customers and internal teams * Travel as needed to ... Associate Degree in Electrical/Electronics Technology or equivalent experience preferred

Automation Technician

Springfield, MO ยท On-site

$35K/yr

Provide technical support and training to customers and internal teams * Travel as needed to ... Associate Degree in Electrical/Electronics Technology or equivalent experience preferred

Support projects from preliminary design through construction administration. * Coordinate with ... Opportunities to take ownership of projects and grow your technical skills. * Diverse project ...

Support your fellow associates by assisting with deliveries, shipping, and receiving as needed. * Continuous Learning: Take ownership of your technical growth. Actively participate in training ...

Customer Experience Associate

Nixa, MO ยท On-site

$45K - $60K/yr

Supported by over 80+ brands, our products are used in various end-markets including life sciences ... Bachelor's degree in Business, Marketing, or Technical-related field is preferred Core Competencies:

Customer Experience Associate

Ozark, MO ยท On-site

$45K - $60K/yr

Supported by over 80+ brands, our products are used in various end-markets including life sciences ... Bachelor's degree in Business, Marketing, or Technical-related field is preferred Core Competencies:

Provide technical support and guidance to customers regarding generator operation and maintenance ... High school diploma or equivalent; technical certification or associate degree in electrical or ...

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Technical Support Associate information

See Springfield, MO salary details

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How much do technical support associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical support associate in Springfield, MO is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.04 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Springfield, MO?

The most popular types of Technical Support jobs in Springfield, MO are:

What are popular job titles related to Technical Support Associate jobs in Springfield, MO?

For Technical Support Associate jobs in Springfield, MO, the most frequently searched job titles are:

What cities near Springfield, MO are hiring for Technical Support Associate jobs?

Cities near Springfield, MO with the most Technical Support Associate job openings:

Infographic showing various Technical Support Associate job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,721 per year, or $22.5 per hour.

Automation Technician

ABEC Inc

Springfield, MO โ€ข On-site

$35K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago


Job description

Description:

Help Power the Future of Biopharmaceutical Manufacturing

We're looking for a hands-on Automation Technician to support the design, programming, testing, and commissioning of automation systems used in pilot and commercial-scale biopharmaceutical manufacturing.


In this role, you'll work with industry-leading technologies including Allen-Bradley, Siemens, DeltaV, PLCs, HMIs, DCS platforms, instrumentation, and industrial networks. If you enjoy troubleshooting, solving technical challenges, and seeing your work make a real impact, we'd love to hear from you.



What You'll Do

  • Program and troubleshoot PLCs, HMIs, DCS systems, and smart instruments
  • Perform instrument calibration, loop checks, and system commissioning
  • Support Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT)
  • Troubleshoot automation, controls, and process instrumentation issues
  • Configure and support industrial networks including Ethernet/IP, Profibus, and DeviceNet
  • Assist with system integration, startup activities, and customer installations
  • Maintain project documentation and software records
  • Provide technical support and training to customers and internal teams
  • Travel as needed to support project installations and startups

What We're Looking For

  • 2+ years of experience with automation systems, instrumentation, controls, and troubleshooting
  • Experience with Allen-Bradley, Siemens, and/or DeltaV preferred
  • Knowledge of PLCs, HMIs, SCADA, DCS, industrial networks, and instrumentation
  • Ability to read and interpret P&IDs, wiring diagrams, and electrical schematics
  • Instrument calibration and loop-checking experience
  • Strong problem-solving, communication, and organizational skills
  • Associate Degree in Electrical/Electronics Technology or equivalent experience preferred
  • Biopharmaceutical, Pharmaceutical, or Life Sciences experience is a plus

Key Skills


PLC Programming • Allen-Bradley • Siemens • DeltaV • HMI • SCADA • DCS • Industrial Automation • Instrumentation • Process Controls • Commissioning • FAT • SAT • Calibration • Ethernet/IP • Profibus • DeviceNet • Troubleshooting • Biopharmaceutical Manufacturing


If you're a detail-oriented technician with a passion for controls, instrumentation, and problem-solving, we'd love to meet you.


Apply today and join a team where your technical expertise helps deliver innovative automation solutions for life-changing biopharmaceutical products.



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Company Overview:

ABEC is a leading supplier to the biopharmaceutical manufacturing industry. ABEC's unique value is based on combining long experience with the ability to engineer, design, manufacture, commission, qualify, and service the entire bioprocess to reduce overall cost, shorten time to market, and maximize productivity. ABEC's products include process and equipment engineering/consulting services, comprehensive site services, bioreactors and fermenters, filtration and chromatography systems, prep and hold systems, and cleaning/sterilization systems.


Benefits include:

  • 10 Paid holidays and 3 weeks vacation time
  • Medical, dental and vision insurance (benefits start day 1)
  • Company paid life insurance
  • Generous 401K plan (40% match)
  • College tuition benefit program
  • Employee Referral Program



Requirements:



ABEC logo

About ABEC

Sourced by ZipRecruiter

Industry

Industrial automation equipment manufacturing

Company size

201 - 500 Employees

Headquarters location

Bethlehem, PA, US

Year founded

1974