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Technical Support Coordinator Jobs in Springfield, MO

TOTH AND ASSOCIATES INC

Project Coordinator

Springfield, MO · On-site

$28 - $35/hr

This full-time position provides administrative, technical, and project coordination support for a variety of civil engineering projects, including site development, stormwater management, wastewater ...

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Technical Support Coordinator information

See Springfield, MO salary details

$8

$21

$33

How much do technical support coordinator jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical support coordinator in Springfield, MO is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $27.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support coordinator?

To thrive as a Technical Support Coordinator, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or ITIL are often required. Excellent communication, patience, and multitasking skills help in effectively assisting users and coordinating support teams. These competencies are crucial to ensure timely problem resolution, high user satisfaction, and efficient support operations.

What are some common challenges faced by technical support coordinators, and how can they be managed effectively?

Technical Support Coordinators often face the challenge of juggling multiple priorities, such as managing support tickets, coordinating with technical teams, and ensuring timely responses to customer inquiries. Balancing urgent requests with ongoing projects requires strong organizational skills and effective communication. Proactive time management, utilizing help desk software, and maintaining clear documentation can help manage these challenges. Additionally, building strong relationships with both customers and internal teams fosters smoother collaboration and faster issue resolution.

What is the difference between Technical Support Coordinator vs Technical Support Specialist?

AspectTechnical Support CoordinatorTechnical Support Specialist
CredentialsTypically requires an associate's or bachelor's degree in IT or related fieldSimilar educational requirements, often with certifications like CompTIA A+ or Network+
Work EnvironmentOffice and remote support, coordinating support activitiesCustomer-facing support, troubleshooting technical issues
Employer & Industry UsageUsed in IT departments across various industriesCommon in tech companies, service providers, and IT support firms
Search & Comparison IntentOften compared for coordination and administrative roles in supportCompared for direct technical troubleshooting roles

The main difference is that a Technical Support Coordinator focuses on organizing and managing support processes, while a Technical Support Specialist primarily handles direct technical troubleshooting. Both roles require similar credentials and work environments, but their core responsibilities differ in scope and focus.

What does a technical support coordinator do?

A technical support coordinator manages and oversees technical support teams, ensuring customer issues are resolved efficiently. They coordinate troubleshooting, communicate with clients, and may use tools like ticketing systems or remote support software to facilitate service delivery.

What are the most commonly searched types of Technical Support jobs in Springfield, MO?

The most popular types of Technical Support jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Technical Support Coordinator jobs?

Cities near Springfield, MO with the most Technical Support Coordinator job openings:

Technical Support Coordinator jobs near you

First Shift QA Metrology Technician

amphenol

Springfield, MO

Full-time

Posted 3 days ago

New

Job description

SummaryThe Metrology Technician is responsible for set-up, programming, maintaining, troubleshooting, operating, calibrating, repairing, manufacturer contact via phone, chat, email or in-person of Quality Assurance equipment. Training users of equipment as needed. Obtaining knowledge needed to support equipment as needed.Essential Duties and Responsibilities
  • Set up, operate, and calibrate equipment, including adjusting parameters for varying sample types and performing routine quality checks.
  • Conduct data acquisition and analysis by running samples, collecting and recording data, and ensuring accuracy and integrity of results.
  • Interpret analytical results and apply problem-solving skills to make calculated adjustments and resolve technical challenges.
  • Implement and support quality control procedures, including routine calibrations, performance monitoring, and quality inspections to ensure repeatability and reliability.
  • Troubleshoot and repair equipment issues, including software errors, hardware malfunctions, and calibration drift; coordinate with manufacturer support services as needed.
  • Maintain comprehensive documentation, including sample data, analysis parameters, results, calibration and maintenance records, and quality control logs.
  • Develop and maintain training materials such as work instructions, step-by-step guides, and reference documentation; train users as required.
  • Ensure compliance with all safety protocols, including proper handling of radiation, chemicals, and hazardous materials.
  • Provide customer support by maintaining professionalism, patience, and a positive attitude when assisting users or addressing concerns.Uphold Positronic’s standards of integrity, quality, and operational excellence.
  • Identify hazards in the workplace and report them to management and/or the safety coordinator.
  • Collaborate with the EHS department to meet local, state, and federal regulatory requirements, including OSHA, NFPA, DNR, EPA, and Amphenol sustainability practices.
  • Work with the Quality department to ensure compliance with AS9100 certification standards.
  • Comply with all company policies and procedures.
  • Perform other duties as assigned.
RequirementsEducation and Experience
  • High school diploma or equivalent.
  • At least 1-2 year of experience with metrology, or equivalent education and experience.
  • At least 1-2 year of experience or training in Coordinate Measurement Machine programming, or equivalent education and experience.
Physical
  • Must be able to sit, stand, walk, bend, stoop, twist, and reach overhead.
  • Frequent lifting of up to 10 lbs.
  • Fine motor skills and close vision required for data entry and machine operation.
Working Conditions

Work is performed in a lab environment with exposure to low levels of radiation from XRF equipment (fully shielded). Occasional exposure to noise, fumes, or chemical residues.

PPE such as safety glasses and gloves is required.

CompetenciesKnowledge
  • Mechanical systems, testing equipment, and quality documentation standards.
  • Production processes, material properties, and basic chemistry relevant to XRF analysis.
  • CMM programming knowledge.
  • CMM operation knowledge.
  • English language structure, grammar, and technical terminology.
Skills
  • Communicate clearly with team members and supervisors.
  • Follow technical instructions and record testing results accurately.
  • Monitor machine performance and troubleshoot operational issues.
  • Use time effectively to manage workload and shift priorities as needed.
Abilities
  • Maintain arm-hand steadiness while handling precision instruments.
  • Identify and respond to inconsistencies in test results or equipment behavior.
  • Grasp and manipulate small objects with manual dexterity.

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