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Technical Support Associate Jobs in Springfield, MO

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

Bachelor's or associate degree in business, technology, marketing, accounting, or related disciplines OR 2-4 years' experience in a customer support roll in automotive, technical certifications, or ...

ABEC Inc

Automation Technician

Springfield, MO · On-site

$35K/yr

Provide technical support and training to customers and internal teams * Travel as needed to ... Associate Degree in Electrical/Electronics Technology or equivalent experience preferred

ABEC Inc

Automation Technician

Springfield, MO · On-site

$35K/yr

Provide technical support and training to customers and internal teams * Travel as needed to ... Associate Degree in Electrical/Electronics Technology or equivalent experience preferred

ABEC Inc

Automation Technician

Springfield, MO · On-site

$35K/yr

Provide technical support and training to customers and internal teams * Travel as needed to ... Associate Degree in Electrical/Electronics Technology or equivalent experience preferred

Protouch Staffing

Architectural Associate

Ozark, MO · On-site

Support projects from preliminary design through construction administration. * Coordinate with ... Opportunities to take ownership of projects and grow your technical skills. * Diverse project ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Springfield, MO

Technical Support Associate information

See Springfield, MO salary details

$10

$22

$52

How much do technical support associate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for technical support associate in Springfield, MO is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.04 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Springfield, MO?

The most popular types of Technical Support jobs in Springfield, MO are:

What are popular job titles related to Technical Support Associate jobs in Springfield, MO?

For Technical Support Associate jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Springfield, MO look for?

The top searched job categories for Technical Support Associate jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Technical Support Associate jobs?

Cities near Springfield, MO with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, 1% Temporary, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $46,721 per year, or $22.5 per hour.

Fire Safety Field Engineer/Technician

Springfield, MO • On-site

C & C Sales Inc
See more jobs at C & C Sales Incexternal

Full-time

Retirement

Re-posted 7 days ago

Job description

C&C Group is headquartered in Lenexa, KS, with offices in St. Louis, MO, Jefferson City, MO, Springfield, MO, and Wichita, KS.
C&C Group is an integrator of a variety of manufacturer's products on construction and service projects of all sizes for a diverse clientele. We offer extensive design, consultation, programming and installation, commissioning and service expertise for Access Control, VMS, HVAC Controls, Fire Safety Systems, Wireless Networks, Network Services, Emergency Power Generators, and Access Flooring. Our firm is committed to continuous improvement and is interested in hiring people that want to make a difference. Please visit our website, www.c-cgroup.com, for more information on our products and services, divisions, and our office locations.
Our current opening is for a Fire Safety Field Engineer (Technician) in our Springfield office. The Fire Safety Field Engineer is responsible for programming and troubleshooting Fire Alarm systems. Applicant must have proficient knowledge in the following areas: Fire Systems, Common Electrical Instruments and their usage, Local and Wide Area Networking, Life Safety and Security Codes/Standards. Additional responsibilities include:
• Responsible for installing product and equipment on assigned projects and ensuring customer satisfaction.
• Ensure quality completion of project.
• Ability to work with hand tools for mounting, assembling, testing, and programming systems.
• Ability to read and understand project plan drawings.
• Identifies, analyzes, diagnoses, and repairs systems and products at customer's location.
• Documents work by completing paperwork on each job and maintaining files.
• Provides technical support to customers.
• Flexibility to work overtime/weekends, as required.
Requirements
  • Associate's degree or equivalent from two-year college or technical school; or equivalent combination of education and experience
  • Valid driver's license
  • Final candidates must successfully pass a pre-employment drug screen and background investigation, including criminal and motor vehicle check.

If you are problem solver, client-centered, and have an entrepreneurial spirit, C&C welcomes the opportunity to review your qualifications.
We offer a competitive salary in order to recognize and retain our associates. We also offer full benefits, 401(k) plan with matching contributions and financial planning education.
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