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Technical Support Associate Jobs in Springfield, MO

Copeland

CNC/PLC Production Engineer (3rd Shift)

Ava, MO · On-site

$67K - $85K/yr

... e Associate's degree plus equivalent experience in a technical role related to manufacturing) Technical support experience in high volume, fast-paced environment Advanced CNC/PLC programming ...

Copeland

CNC/PLC Production Engineer (3rd Shift)

Ava, MO · On-site

$67K - $85K/yr

... i.e Associate's degree plus equivalent experience in a technical role related to manufacturing) • Technical support experience in high volume, fast-paced environment • Advanced CNC/PLC ...

CBIZ | Network Solutions

Be Seen First

Field Service Technician | Information Technology

Springfield, MO · On-site

$22.60 - $28/hr

Provide timely technical support to clients with minimal disruption to their daily operations ... Associate's degree from accredited college or technical school OR two or more years IT and/or field ...

New

CBIZ | Network Solutions

Be Seen First

Field Service Technician | Information Technology

Springfield, MO · On-site

$22.60 - $28/hr

Provide timely technical support to clients with minimal disruption to their daily operations ... Associate's degree from accredited college or technical school OR two or more years IT and/or field ...

New

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Springfield, MO

Technical Support Associate information

See Springfield, MO salary details

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How much do technical support associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical support associate in Springfield, MO is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.04 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Springfield, MO?

The most popular types of Technical Support jobs in Springfield, MO are:

What are popular job titles related to Technical Support Associate jobs in Springfield, MO?

For Technical Support Associate jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Springfield, MO look for?

The top searched job categories for Technical Support Associate jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Technical Support Associate jobs?

Cities near Springfield, MO with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,721 per year, or $22.5 per hour.

IT Systems Analyst I - Epic Willow Inpatient

CoxHealth

Springfield, MO • On-site

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

CoxHealth rating

6.7

Company rating: 6.7 out of 10

Based on 237 frontline employees who took The Breakroom Quiz

530th of 891 rated healthcare providers

Job description

Facility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807
Department:
1703 IT Epic Implementation
Scheduled Weekly Hours:
40
Hours:
8:00 AM - 5:00 PM
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
  • Named one of Modern Healthcare's Best Places to work five times.
  • Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
  • Acknowledged by Forbes as one of the Best Employers for New Grads.
  • Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits
  • Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
  • For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:
The IT Systems Analyst is responsible for designing, testing, implementing, and troubleshooting IT applications and for ensuring the availability, stability, and reliability of those applications. They monitor system performance, identify, and resolve technical issues, and ensure efficient operation of all clinical systems. The analyst also provides technical support to end-users and collaborates with other IT teams to resolve complex technical problems related to clinical systems.Education:
• Preferred: Associate degree in Computer Science, Information Systems, Healthcare Administration, a related field, or equivalent experience.
Experience:
• Required: 2 years of experience in healthcare clinical workflows and/or IT support, including experience with nursing, provider, or ancillary department technologies OR Associate degree in Computer Science, Information Systems, Healthcare Administration, a related field.
Skills:
• Basic understanding of healthcare operations and clinical workflows
• Basic knowledge of inter-related solutions and IT systems knowledge with the aligned application domain. Develops and maintains knowledge of related IT systems as well as supporting business and IT domains.
• Basic analytical and problem-solving skills; attention to detail.
• Good communication and interpersonal skills.
• Ability to work as part of a team.
• Willingness to learn and adapt to the healthcare environment.
Licensure/Certification/Registration:
• N/A

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