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Technical Support Associate Jobs in Redmond, WA (NOW HIRING)

Teal Communications, Inc.

Solutions Associate

Kirkland, WA · On-site

$55K - $75K/yr

The Solutions Associate will support our sales team as a core technical resource - helping drive the technical win by clearly communicating how TEAL's connectivity and eSIM solutions address customer ...

Karman Space & Defense

Technical Writer

Mukilteo, WA · On-site

$35 - $45/hr

Supports configuration management and document control processes, including revisions. * Partners ... Associate's or Bachelor's degree in Technical Communications or a related field. Benefits * Medical ...

Cooley LLP

Product Support Engineer

Seattle, WA

Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Cooley

Product Support Engineer

Seattle, WA

Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Cooley LLP

Product Support Engineer

Seattle, WA · On-site

Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Technical curiosity and ability to dive into application behavior, data structures, and systems

ITW Avery Weigh-Tronix

Dillon Product Manager

WA · Remote

$80K - $121K/yr

Associate's degree and/or equivalent ITW experience * 2+ years in Product Management, Product Development, Technical Support, Engineering, or Marketing * Must be proactive and display a high level of ...

Kronos Consulting

Be Seen First

Technical Designer

Renton, WA · On-site

$35 - $45/hr

Create drafted parts and product structures to support operational and quality concerns. * Performs ... Associate degree and typical experience in drafting classification (or combination of education and ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Redmond, WA

Technical Support Associate information

See Redmond, WA salary details

$12

$27

$64

How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Redmond, WA is $27.66, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $29.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Redmond, WA? For Technical Support Associate jobs in Redmond, WA, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Redmond, WA look for? The top searched job categories for Technical Support Associate jobs in Redmond, WA are:
What cities near Redmond, WA are hiring for Technical Support Associate jobs? Cities near Redmond, WA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Redmond, WA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,524 per year, or $27.7 per hour.

MP&P Technical Analyst 3

Moseley Technical Services, Inc.

Tukwila, WA • On-site

$34.60 - $48.30/hr

Full-time

Medical, Retirement

Posted 20 days ago

Job description

Check out this new opportunity!
Materials & Process Test Engineer
Failure Analysis & Product Validation
Tukwila, WA
$34.60 - $48.30/Hour
U.S. Citizenship is required by Federal Law
We are seeking a Materials & Process Test Engineer to support product validation, failure analysis, materials engineering, and process improvement initiatives. This role focuses on evaluating parts, materials, manufacturing processes, and test methods through research, laboratory testing, root cause analysis, and continuous improvement to ensure product safety, reliability, quality, and compliance with engineering specifications.
Responsibilities:
  • Evaluate parts, materials, manufacturing processes, technologies, and equipment through research and testing to ensure safety, reliability, and compliance with engineering requirements and specifications.
  • Perform failure analysis on components, materials, and manufacturing processes to identify root causes and implement corrective actions that reduce or eliminate recurring failures.
  • Develop and execute test plans, document test procedures, analyze results, and provide technical recommendations.
  • Identify, categorize, and document product and process failures while maintaining detailed engineering records.
  • Propose, develop, validate, and implement revisions to engineering procedures, specifications, and manufacturing processes.
  • Assess the suitability of parts, materials, and manufacturing processes for production and product applications.
  • Coordinate technical issue resolution with suppliers, customers, and cross-functional engineering teams.
  • Support continuous improvement initiatives by designing, developing, fabricating, testing, evaluating, and implementing new products, materials, processes, and technologies.
  • Provide technical expertise and engineering consultation to internal and external customers.

Qualifications:
  • Associate degree (Technical AA) in Engineering Technology, Materials Science, Manufacturing Technology, or a related technical discipline.
  • Typically 3+ years of related engineering, laboratory, manufacturing, quality, or materials experience; equivalent combinations of education and experience will be considered (e.g., Bachelor's degree with 1+ year of experience or 5+ years of related experience).
  • Experience supporting materials evaluation, product testing, failure analysis, or manufacturing process validation.
  • Ability to develop test plans, analyze engineering data, identify root causes, and prepare technical documentation.
  • Familiarity with engineering specifications, testing methodologies, and quality standards.
  • Proficiency using computers and standard business software applications.

Preferred Qualifications:
  • Experience supporting aerospace, defense, manufacturing, or industrial engineering environments.
  • Knowledge of materials engineering, product reliability, quality engineering, or continuous improvement methodologies.
  • Experience working with suppliers and customers to resolve technical or manufacturing issues.

Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer
Your Recruiter
What to Expect
  • Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation, which may include education, criminal, and work history verifications.
  • Accepted applicants will be eligible for benefits, including medical and supplemental insurance, and a 401(k) plan. Appreciation and gratitude for employees are hallmarks of organizations with low turnover.
  • Final position level and pay will be based on experience.

Resources
  • To apply, send a resume to: resumes@moseleytechnical.com
  • For more active job openings: Search Jobs
  • For more information about Moseley, visit: About Us

Moseley Technical Services, Inc. (Moseley) was incorporated in 1994 to provide engineering and professional services to the aerospace/defense, manufacturing, government, and commercial industries. Our Mission is to deliver superior service to our customers and employees. We have been successful in our vision by building long-term relationships with customers and employees through integrity, transparency, and appreciation.
We stand by our 30-year-old commitment of "World Class Service. World Class Company."
Moseley Technical Services logo

About Moseley Technical Services

Sourced by ZipRecruiter

Moseley Technical Services, headquartered in Huntsville, AL, US, is a renowned player in the engineering services industry. They provide a diverse array of services, primarily focused on staffing and recruiting for various technical industries including aerospace, defense, and information technology. Incepted in 1995, this veteran-owned company prides itself on its strong commitment to its customers’ missions and to its employees.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Huntsville, AL, US

Year founded

1994

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