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Technical Support Associate Jobs in Redmond, WA (NOW HIRING)

SpaceX

Gateway Fleet Specialist

Redmond, WA · On-site

$36 - $51/hr

... technical support associate, quality specialist, process planner, business analyst, or leadership role * Hands on experience with satellite ground stations, antennas; electrical, fiber optic ...

Fennemore Craig

Help Desk Support

Seattle, WA · On-site

$70K - $85K/yr

Bachelor's or Associate's degree in Information Systems or a related field, or equivalent experience. * 3+ years of experience in IT support or a similar technical role. * 3+ years of customer ...

Crusoe

Cloud Support Engineer

Bellevue, WA · On-site

$63 - $84/hr

You will be the primary point of contact for technical support, ensuring our customers can ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...

Crusoe

Cloud Support Engineer

Seattle, WA · On-site

$63.50 - $84.75/hr

You will be the primary point of contact for technical support, ensuring our customers can ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...

McLane Company

Field IT Support Technician

Seattle, WA · On-site

$29 - $31/hr

Provide onsite, handson technical support within McLane Distribution Centers * Support both ... Associate or bachelor's degree in information technology, Computer Science, or related field, or ...

Crusoe

Sr. Cloud Support Engineer - Weekend Shift

Seattle, WA · On-site

$63.50 - $84.75/hr

You will be the primary point of contact for technical support, ensuring our customers can ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Redmond, WA

Technical Support Associate information

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$12

$27

$64

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Redmond, WA is $27.66, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $29.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Redmond, WA? The most popular types of Technical Support jobs in Redmond, WA are:
What are popular job titles related to Technical Support Associate jobs in Redmond, WA? For Technical Support Associate jobs in Redmond, WA, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Redmond, WA look for? The top searched job categories for Technical Support Associate jobs in Redmond, WA are:
What cities near Redmond, WA are hiring for Technical Support Associate jobs? Cities near Redmond, WA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Redmond, WA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,524 per year, or $27.7 per hour.

Gateway Fleet Specialist

SpaceX

Redmond, WA • On-site

$36 - $51/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

SpaceX rating

8.8

Company rating: 8.8 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

15th of 72 rated aerospace companies

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
GATEWAY FLEET SPECIALIST:
Starlink is building the world's largest fleet of satellite ground stations. These gateways are the critical link between our satellites and the global internet backbone, and their reliability directly determines the quality of service for millions of users. We are seeking fleet specialists to own the reliability, growth, and sustainment of our fleet of Gateway antennas and sites across a region of the world. This is a true owner-operator role, managing everything from technical troubleshooting and spare parts strategy to international logistics, contractor performance, and field execution. This role is ideal for someone who excels at building operational excellence in fast-moving and internationally complex environments. You must be equally comfortable managing heavy equipment deployments in remote locations as you are negotiating with customs authorities and coaching contractors toward higher performance standards.
RESPONSIBILITIES:
  • Own the maintenance, operations, health, and growth for our fleet of Starlink Gateway Antennas and Sites for a region of the world
  • Manage spare parts strategy, inventory planning, and materials movement across the region, to maintain rapid response readiness for both planned and emergency maintenance
  • Monitor fleet health using dashboards and telemetry data to identify issues, diagnose software and hardware failures, drive timely repairs, and identify emerging degradation trends.
  • Partner with engineering teams to execute fleetwide campaigns and perform root cause analysis on antenna and site failures across electrical, fiber optic, radiofrequency, and mechanical systems
  • Coordinate with logistics providers, customs authorities, and regional partners to ensure timely and compliant international shipping of critical parts and equipment
  • Manage relationships with contracted labor in the region, including training and capability development
  • Analyze operational data and field feedback to identify systemic pain points and drive improvements in processes and tools
  • Share ownership of the team's growth: work with engineers and specialists to build scalable organizational structures that can support the rapid expansion of the world's largest fleet of satellite ground stations.

Basic Qualifications:
  • High school diploma or equivalency certificate
  • 2+ years of experience operations, logistics, technical support, field service, data analytics, project management, or a similar role involving distributed assets

PREFERRED SKILLS AND EXPERIENCE:
  • 1+ years of experience in a customer support associate, technical support associate, quality specialist, process planner, business analyst, or leadership role
  • Hands on experience with satellite ground stations, antennas; electrical, fiber optic, radiofrequency, or mechanical systems
  • Experience supporting geographically distributed technical equipment or infrastructure
  • Experience querying and analyzing data using SQL and/or other data visualization tools
  • Background in root cause analysis and cross-functional collaboration with engineering teams
  • Experience managing contractors or third-party vendors, particularly in international or remote environments
  • Familiarity with MRP/ERP systems and spare parts/inventory management
  • Proficiency in one or more of the following languages (in addition to English): Portuguese, French, Punjabi, Hindi, Japanese, Bengali, Kazakh, Arabic, Urdu, Vietnamese, Swahili, Sesotho, Swati, Tagalog. Knowledge of local business culture is a plus
  • Experience troubleshooting or working with IT/network infrastructure (UPS, PDUs, servers, or networking equipment)
  • Demonstrated ability to design efficient processes and systems, especially defining requirements for software tools
  • Experience autonomously managing projects with minimal supervision

ADDITIONAL REQUIREMENTS:
  • Willing to travel 10-15% of the time
  • Willing to work extended hours and weekends as needed
  • Willing to work outside of normal business hours 20-40% if the time

COMPENSATION AND BENEFITS:
Pay Range:
Level 1: $27.00 - $40.00
Level 2: $31.00 - $45.00
Level 3: $36.00 - $51.00
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.
ITAR REQUIREMENTS:
  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

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About SpaceX

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Industry

Aerospace product and parts manufacturing, data services, guided missile and space vehicle manufacturing and satellite telecommunications

Company size

1,001 - 5,000 Employees

Headquarters location

Hawthorne, CA, US

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