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Technical Support Associate Jobs in Redmond, WA (NOW HIRING)

Fennemore Craig

Help Desk Support

Seattle, WA · On-site

$70K - $85K/yr

Bachelor's or Associate's degree in Information Systems or a related field, or equivalent experience. * 3+ years of experience in IT support or a similar technical role. * 3+ years of customer ...

Crusoe

Cloud Support Engineer

Bellevue, WA · On-site

$63 - $84/hr

You will be the primary point of contact for technical support, ensuring our customers can ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...

Crusoe

Cloud Support Engineer

Seattle, WA · On-site

$63.50 - $84.75/hr

You will be the primary point of contact for technical support, ensuring our customers can ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...

McLane Company

Field IT Support Technician

Seattle, WA · On-site

$29 - $31/hr

Provide onsite, handson technical support within McLane Distribution Centers * Support both ... Associate or bachelor's degree in information technology, Computer Science, or related field, or ...

Crusoe

Sr. Cloud Support Engineer - Weekend Shift

Seattle, WA · On-site

$63.50 - $84.75/hr

You will be the primary point of contact for technical support, ensuring our customers can ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...

Teal Communications, Inc.

Solutions Associate

Kirkland, WA · On-site

$55K - $75K/yr

The Solutions Associate will support our sales team as a core technical resource - helping drive the technical win by clearly communicating how TEAL's connectivity and eSIM solutions address customer ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Redmond, WA

Technical Support Associate information

See Redmond, WA salary details

$12

$27

$64

How much do technical support associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for technical support associate in Redmond, WA is $27.66, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $29.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Redmond, WA? For Technical Support Associate jobs in Redmond, WA, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Redmond, WA look for? The top searched job categories for Technical Support Associate jobs in Redmond, WA are:
What cities near Redmond, WA are hiring for Technical Support Associate jobs? Cities near Redmond, WA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Redmond, WA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,524 per year, or $27.7 per hour.

Point of Sale (POS) NCR Resource

Keylent Inc

Seattle, WA • On-site

Other

Re-posted 2 days ago

Job description

Point Of Sale (POS) Client Resource

Need skilled and experienced Point of Sale (POS) Client Resource to join our team. The ideal candidate will be responsible for the maintenance, support, and optimization of Client POS systems, ensuring smooth and efficient operations in a retail or hospitality environment. Should have a strong background in POS systems, particularly Client, and be well-versed in troubleshooting, technical support, and system configuration.

Key Responsibilities:

  • Client POS Maintenance: Perform routine maintenance and updates on Client POS systems to ensure optimal performance. Troubleshoot and resolve hardware and software issues in a timely manner.
  • Technical Support: Provide technical support to end-users and store staff for Client POS-related inquiries and problems. Offer training and guidance to staff on the proper use of Client POS systems.
  • System Configuration: Configure and customize Client POS systems to meet the specific needs of the business. Implement changes and updates to Client POS software as required.
  • Security and Compliance: Ensure that Client POS systems adhere to security and compliance standards, especially in payment processing. Monitor and address security vulnerabilities and risks.
  • Troubleshooting and Issue Resolution: Investigate and resolve complex technical issues related to Client POS systems. Collaborate with vendors and internal IT teams to resolve system problems.
  • Documentation: Maintain detailed documentation of Client POS configurations, updates, and troubleshooting procedures. Create and update user guides and training materials.
  • Vendor Management: Manage relationships with Client and other POS system vendors, including procurement of hardware and software components.
  • System Upgrades: Plan and execute Client POS system upgrades and migrations, ensuring minimal disruption to operations.
  • Performance Optimization: Monitor system performance and implement optimizations to enhance efficiency and speed of transactions.
Keylent logo

About Keylent

Sourced by ZipRecruiter

Keylent Inc, based in Wilmington, DE, US, operates in the dynamic IT services and solutions industry. Their official platform, keylent.com, further details their robust suite of services which primarily comprise software consulting, quality assurance, project management, and business intelligence. Keylent Inc has been an integral part of the industry since its inception, serving diverse clients with their specialized, innovative IT solutions. This customer-centric firm is founded on the core values of reliability, integrity, and zealous innovation. Their mission is to empower businesses in navigating the complex technological landscape with ease, efficiency, and confidence. Notably, Keylent Inc has been recognized for its commitment to exceptional service delivery and the profound impact of its solutions in facilitating business growth.

Industry

Internet and it

Company size

11 - 50 Employees

Headquarters location

Wilmington, DE, US

Year founded

2010

Social media

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