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Technical Support Associate Jobs in Raymore, MO (NOW HIRING)

McBee Associates

Technical Analyst

Overland Park, KS · On-site

Build collaborative relationships by interacting and engaging with internal associate's clients ... to support clients and projects across multiple time zones and any required travel. #LI-EW1 ...

MSD

Associate Specialist, Engineering

De Soto, KS · On-site

The Associate Specialist, Engineering (Biotechnology Solutions) provides technical support for ... Support technical investigations, validation activities, and continuous improvement initiatives ...

Oracle

Senior Customer Service Specialist

Kansas City, MO · On-site

$19.09 - $36.35/hr

Nashville, TN Overview As an Associate Customer Service Solution Analyst within Oracle Health Support, you will serve as the first point of contact for Oracle Health clients seeking technical and ...

Oracle

Senior Customer Service Specialist

Kansas City, MO · On-site

$19.09 - $36.35/hr

Nashville, TN Overview As an Associate Customer Service Solution Analyst within Oracle Health Support, you will serve as the first point of contact for Oracle Health clients seeking technical and ...

lumos

Customer Care Support Technician

Kansas City, MO · Hybrid

$20.21 - $21/hr

Associates Degree in Technical Discipline preferred or Equivalent/Related Work Experience * Experience: 1 Year of Information Technology, Technical Support, Troubleshooting Experience and customer ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · On-site

$17 - $22.75/hr

Provides escalated technical support to customers among a variety of product categories, resolving ... Associate's or Bachelor's Degree Preferred * A minimum of 1 year experience in a financial ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Raymore, MO

Technical Support Associate information

See Raymore, MO salary details

$11

$24

$57

How much do technical support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support associate in Raymore, MO is $24.80, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $26.54 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Raymore, MO are hiring for Technical Support Associate jobs?

Cities near Raymore, MO with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Raymore, MO as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $51,585 per year, or $24.8 per hour.

Aftermarket Sales Customer Support Representative

Hillenbrand

Kansas City, MO • On-site

Full-time

Posted 3 days ago

New

Hillenbrand rating

8.0

Company rating: 8.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

182nd of 499 rated machine equipment manufacturers

Job description

Shift 1 (United States of America)
Position Summary:
  • Identify and pursue aftermarket sales opportunities with existing customers and new prospects.
  • Prepare quotations for components and parts manufactured in-house or purchased from outside suppliers.
  • Coordinate and communicate within the organization to achieve and exceed sales goals.
  • Maintain strong customer relationships, attend tradeshows, and visit customers as required.

Hybrid role based in Kansas City, MO or Whitewater, WI
Work You'll Do:
  • Provide post-sale technical support services such as installation, troubleshooting, and maintenance.
  • Resolve customer issues fairly and in accordance with consumer laws.
  • Offer product and service information and identify opportunities for upselling.
  • Respond timely to customer inquiries via various communication channels.
  • Maintain good customer relations and ensure customer claims are addressed effectively.
  • Collaborate with internal teams to ensure customer needs are met.
  • Manage workload independently with periodic supervision.
  • Other duties as assigned to support customer satisfaction and operational efficiency.

Team:
This role is part of the Aftermarket Sales team, working closely with sales, technical, and customer service departments to deliver comprehensive support.
Basic Qualifications:
  • College degree or above in Business Administration, Customer Service, or related fields.
  • Proven experience in customer service, technical support, or related roles.
  • Strong communication and interpersonal skills.
  • Ability to handle non-standard problems with effective solutions.
  • Proficiency in MS Office and customer management software.
  • Ability to manage workload independently and prioritize tasks effectively.

Preferred Qualifications:
  • Experience in technical support or service industries.
  • Knowledge of billing systems, service processes, or product-specific support (SAP)
  • Strong problem-solving skills and customer-focused attitude.
  • Ability to work efficiently under minimal supervision.
  • Flexibility to adapt to changing priorities and customer needs.

#LI-AW1 #LI-HYBRID
Who we are:
Coperion (www.coperion.com) is a global industry and technology leader in process technology serving a variety of end markets, including plastics, plastics recycling, food, pet food, pharmaceuticals, cosmetics, chemical, battery, and mineral industries. Every day, our teams of experts create individual, high-quality process technologies and systems optimized for the best end products, highest efficiency, and sustainability. Coperion is a business unit of Hillenbrand.
Hillenbrand (www.hillenbrand.com) is a global industrial company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow™ - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".

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