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Technical Support Associate Jobs in Raymore, MO (NOW HIRING)

Oracle

Support Engineer 1

Kansas City, MO · On-site

$20.58 - $40.24/hr

Associate's degree, bachelor's degree, or technical degree preferred * In lieu of a degree, an additional two years of professional experience in customer service, technical support, or healthcare ...

Vitalograph Inc

Be Seen First

Associate Service Technician

Lenexa, KS · On-site

$55K/yr

The Associate Service Technician provides primarily in-house support, with the ability to perform ... Technical Support & Service Operations: * Serve as a primary technical resource for troubleshooting ...

Netpace Inc

Desktop Support Tech I

Overland Park, KS · On-site

$20 - $25.50/hr

... technical documentation • Prior experience in a Service Desk or Desktop Support role • Associate's Degree in Computer systems, a related field OR 1:1 equivalent experience • Experience working ...

Commercial Capital Company

IT Support Technician

Lenexa, KS · On-site

$19.50 - $27/hr

Required : • Associate degree, technical coursework, or equivalent experience • Information Technology, Computer Support, or related field • Equivalent hands-on or self-taught experience • 0 ...

Oracle

Supervisor, Customer Service

Kansas City, MO · On-site

Position Overview As a first-level supervisor within Oracle Health Federal Support, you will lead a team of technical and professional support associates while contributing operationally and ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Raymore, MO

Technical Support Associate information

See Raymore, MO salary details

$11

$24

$57

How much do technical support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support associate in Raymore, MO is $24.80, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $26.54 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Raymore, MO are hiring for Technical Support Associate jobs?

Cities near Raymore, MO with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Raymore, MO as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $51,585 per year, or $24.8 per hour.

Solution Support Representative - Part Time

Netsmart

Overland Park, KS • On-site

$17 - $23/hr

Other

Posted 3 days ago

New

Netsmart rating

8.3

Company rating: 8.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

45th of 226 rated it services

Job description

Provide first-contact technical support that resolves routine client issues and routes complex cases while maintaining accurate documentation and service standards

Responsibilities

  • Respond to client support requests through phone, portal, and remote tools and resolve routine technical or solution issues

  • Diagnose client problems using standard troubleshooting methods and knowledge resources

  • Document all support interactions, issue details, and resolution steps in tracking systems

  • Escalate or transfer issues requiring deeper technical analysis based on defined processes

  • Follow established support workflows, service standards, and documentation practices

  • Collaborate with internal teams and external stakeholders to progress issue resolution

  • Maintain adherence to service level agreements and contribute to workflow improvements, including use of AI-enabled and automated support processes

Qualifications
Required

  • Strong technical aptitude with the ability to learn new systems quickly, troubleshoot issues, and effectively support technology-based solutions.

  • Strong written and verbal communication skills

  • Attention to detail in documentation and case tracking

  • Ability to manage time and prioritize workload

  • Consistent customer service skills in client interactions

  • Associate degree or equivalent relevant work experience

Preferred

  • At least 1 year of experience in technical support, help desk, or customer service

  • At least 1 year of experience supporting software solutions in a healthcare environment

  • Familiarity with healthcare workflows such as clinical processes

  • Experience using ticketing or customer relationship management software

  • Bilingual communication skills such as Spanish and English

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

Netsmart's Job Applicant Privacy Notice may be found here.

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