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Technical Support Associate Jobs in Raymore, MO (NOW HIRING)

Commercial Capital Company

IT Support Technician

Lenexa, KS · On-site

$19.50 - $27/hr

Required : • Associate degree, technical coursework, or equivalent experience • Information Technology, Computer Support, or related field • Equivalent hands-on or self-taught experience • 0 ...

McBee Associates

Technical Analyst

Overland Park, KS · On-site

Responsible for working collaboratively with Engineering, Consulting, and Support teams on Netsmart ... Build collaborative relationships by interacting and engaging with internal associate's clients.

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Raymore, MO

Technical Support Associate information

See Raymore, MO salary details

$11

$24

$57

How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Raymore, MO is $24.80, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $26.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in Raymore, MO look for? The top searched job categories for Technical Support Associate jobs in Raymore, MO are:
What cities near Raymore, MO are hiring for Technical Support Associate jobs? Cities near Raymore, MO with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Account Manager

MULTIVAC USA

Kansas City, MO • On-site

Full-time

Re-posted 15 days ago

Job description

Description
Position will act as a central service resource for key account customers, acting as a liaison between customers and the service department. The Technical Account Manager (TAM) will be responsible for being aware of all service activities, issues, and projects within their defined customer accounts, as well as understanding and addressing customer requirements. The incumbent will be an active participant in the management of ongoing projects, service visits, periodic maintenance agreements, and quality issues to provide the most positive outcome possible for our customers.
Time Utilization: This position will travel up to 75% of the time including international travel. Normal business hours are 8:00 am to 5:00 pm Central time. Schedule needs to be flexible to accommodate internal and external customers' schedules. Must be able to travel with little notice as customer demands require.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
  1. Work closely with Regional Management Teams (both Regional Sales Directors and Regional Service Supervisors) to ensure resources are deployed when and where needed in both the pre- and post-sales process.
  2. Work closely with Key Account Salesperson to ensure the transition from sales into service responsibilities are as smooth as possible.
  3. Provide customer feedback to Regional Service Director, Sales team, CSRs, Regional Service Supervisors, PM Team, and technical support teams to ensure customer satisfaction with Multivac products and services.
  4. Serve as a hands-on Project Manager for assigned projects, as necessary.
  5. Ability to handle changing priorities and multiple projects simultaneously required.
  6. Be a technical resource for both internal and external stakeholders throughout the sales and service processes.
  7. Communicate complex issues to internal and external customers. Anticipate potential concerns or objections and shape communication messages to address them.
  8. Travel to customer sites with little notice to ensure high profile immediate needs are met.
  9. Create detailed reports that identify issues encountered in the field with a defined course of action for resolution and communicate this information to the appropriate cross-functional team(s), including the relevant Regional Service Director(s) and Regional Service Supervisors.
  10. Work closely with Regional Service Directors, Regional Service Supervisors, Regional Schedulers, and Periodic Maintenance Schedulers to ensure that customer needs are being met.
  11. Engaged in ensuring all quality issues are defined and resolved as quickly as possible.
  12. Provide technical documentation and support to Field Service Technicians to better complete service agreements and requirements.
  13. Maintain technical knowledge on current and emerging trends affecting the industry and related technology.

Education/Experience:
An Associate's Degree or equivalent technical school diploma in electrical or mechanical engineering or similar discipline and two years of experience servicing Multivac equipment; or an equivalent combination of education and experience,
Computer Skills:
To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word and Excel, as well as having working knowledge of database applications, ERP systems, and contact management systems.
Certificates and Licenses:
Current valid driver's license and the ability to obtain a passport for travel as required by position.
Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is frequently exposed to work near moving mechanical parts. The associate is occasionally exposed to wet or humid conditions (non-weather); cold (non-weather) and heat (non-weather).

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