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Technical Support Associate Jobs in Powder Springs, GA

Yardi

Associate Technical Account Manager

Atlanta, GA · On-site

$31.25 - $32.81/hr

As an Associate Technical Account Manager (ATAM), you'll guide clients using Yardi's software solutions to support their financial, operational, compliance, and resident service needs. Working as ...

Leapfrog Services, Inc

IT Support Analyst

Atlanta, GA · On-site

$50K - $55K/yr

We are looking for someone with 1-3 years of hands-on technical support experience in a business ... Associate degree or higher in a related field from an accredited institution. * Professional ...

i3 Verticals

Manager, Support

Temple, GA · On-site

They ensure the delivery of high-quality technical support for software applications. This role ... Associate's degree or equivalent professional experience. * Strong leadership and team management ...

i3 Verticals

Manager, Support

Temple, GA · On-site

They ensure the delivery of high-quality technical support for software applications. This role ... Associate's degree or equivalent professional experience. * Strong leadership and team management ...

PDI

Tru-D Support Specialist (TSS) - Atlanta GA

Atlanta, GA · On-site +1

$60K - $65K/yr

We have several locations across the US and are looking for new Associates to join our team! POSITION PURPOSE The Tru-D Support Specialist (TSS) provides technical support and implementation services ...

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or ... Computer programming skills or previous technical support experience

BECPOS

IT End User Support

Atlanta, GA

Minimum of 2 years of handson technical support experience. Education & Certifications: * Required: Associate or Bachelor's degree in Computer Science or a related field. * Preferred: CompTIA A ...

Digital Insight

IT End User Support

Atlanta, GA

Minimum of 2 years of handson technical support experience. Education & Certifications: * Required: Associate or Bachelor's degree in Computer Science or a related field. * Preferred: CompTIA A ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Powder Springs, GA

Technical Support Associate information

See Powder Springs, GA salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for technical support associate in Powder Springs, GA is $23.38, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in Powder Springs, GA look for? The top searched job categories for Technical Support Associate jobs in Powder Springs, GA are:
What cities near Powder Springs, GA are hiring for Technical Support Associate jobs? Cities near Powder Springs, GA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Powder Springs, GA as of June 2026, with employment types broken down into 77% Full Time, 11% Part Time, and 12% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,637 per year, or $23.4 per hour.
Associate Technical Account Manager

Associate Technical Account Manager

Yardi

Atlanta, GA • On-site

$31.25 - $32.81/hr

Full-time

Posted 26 days ago

Job description

About the Role:
Are you passionate about learning new technology and building strong client relationships? Join a mission-driven team committed to strengthening communities through impactful work in the affordable housing sector.
As an Associate Technical Account Manager (ATAM), you'll guide clients using Yardi's software solutions to support their financial, operational, compliance, and resident service needs. Working as part of a collaborative team, you'll partner with clients and internal departments to deliver high-quality, solution-focused support.
In this role, you'll combine your technical aptitude and communication skills to assist clients through software setup, troubleshooting, and day-to-day use. Whether it's answering a quick question or resolving a challenge, you'll help clients have a smooth, successful experience with our software.
This is a chance to use your technical aptitude and client-focused mindset to make a meaningful difference - helping organizations provide essential housing to those who need it most.
*** This position requires flexibility for travel during the second week of employment for training purposes. Training may be conducted locally or at an alternate location based on business needs. Candidates should be prepared and available to travel as required during this time. ***
What You'll Do:
  • Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
  • Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.
  • Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success.
  • Champion client success by sharing relevant product features, best practices, and personalized guidance.
  • Collaborate with dynamic teams to quickly escalate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.
  • Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

Who You Are:
  • Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
  • Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
  • A proactive problem-solver with a strong customer-focused mindset.
  • Detail-oriented and process-driven, with a focus on accuracy and efficiency.
  • Adaptable and flexible; you thrive in fast-paced, ever-changing environments.
  • Skilled at building strong relationships and earning trust with clients.
  • Driven to exceed expectations and deliver exceptional customer service.
  • A quick learner who embraces new tools, technologies, and concepts.
  • Naturally organized and able to prioritize tasks with clarity and confidence.

Ideal to Have:
  • Familiarity with property management or real estate software, particularly Yardi.
  • Hands-on experience with technical support and application troubleshooting.

Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.
Discover the Yardi Difference:
Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
#YardiCareers #TeamYardi #hiring
$31.25/hr - $32.81/hr
All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.
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