Technical Support Associate Jobs in Philadelphia, PA

Location : St. Davids
Job Type: Full-Time
Job Number: 1160
Department: Nursing - (College of Health & Sciences)
Opening Date: 08/12/2026
Join our vibrant community of dedicated faculty and staff who work to create a transformative educational experience rooted in faith, reason, and justice.
Eastern University is a nationally-recognized Christian university enrolling approximately 9,000 students in a wide array of undergraduate, graduate, professional, and seminary programs. The university's main campus is located in St. Davids, PA, with many programs also offered online. Eastern's core values of Faith, Reason, and Justice are woven into all of its educational offerings. Through dynamic programs, a vibrant campus community, and meaningful service learning opportunities, Eastern University is committed to providing students with transformative, accessible, and affordable education.
Position Description
This position focuses on the assistance of students in their skills practice and simulation experiences while overseeing activities in the lab. The responsibilities require personal initiative, with the indirect supervision of the Associate Dean of Nursing in collaboration with the Simulation Educator and the Clinical Liaison. In this role, he/she will coordinate, collaborate, and communicate with nursing faculty, and keep his/her own nursing skills and knowledge current with respect to best practices in nursing lab and simulation in nursing education.
Position Responsibilities
Simulation & Clinical Reasoning Preparation:
1. Liaises with the Assoc. Dean, Sim Ed, & Clin. Liaison, to assist with the facilitation of simulation and skills activities according to course objectives.
2. Assist faculty in the development and delivery of lab simulations and exercises to demonstrate patient care and other related skills.
3.Assists with in-house training and support for simulation development and faculty proficiency targets.
3. Prepares lab setting for student skills validation activities, in collaboration with course faculty.
4. Maintains student records as required and pre/post sim data.
5. Provides individual assistance to students in an open lab.
Oversight:

1. Maintains a clean, orderly lab environment.
2. Helps with the setup of equipment/supplies needed for labs taught by faculty, using Lab Guide and creativity.
3. Oversight of equipment/supply returns to appropriate storage areas; maintains organized storage room.
4. Participate in meetings for the preparation of lab schedules.
5. Ensure that Astra room assignments are submitted for student/conference/workshop and testing activities. Book special event needs: Blessing of the Hands, Pinning, STTI, etc.
6. Oversees inventory of supplies each semester and makes purchase list recommendations across the academic year.
7. Uniform ordering instructions for students with DOVE rep for uniforms and supplies.
8. Orders equipment and supplies with School Assoc. Dean/ Sim Ed/ Clin. Liaison approval.
9. Maintains record of equipment/supplies received, verifying receipt for Accounts Payable as necessary.
10. SimLabStockRoom/C-Carts-MaintainallaspectsofInventoryControland organization of room/carts.
11. Manage equipment maintenance and classroom technology in cooperation with Maintenance / IT Departments. Track service contracts with equipment suppliers.
12. Implement safety standards in the use of all equipment/supplies to protect students/faculty from potential injury or harm while working with hazardous materials (needles, syringes, etc.).
13. Implement Universal Precautions and ensure that personal protective equipment and sharps containers are readily available.
14. Clean surfaces with approved disinfectant in the unlikely event of possible contamination with blood or body fluids.
15. Arrange for laundering of linen.
16. Maintain compliance with Pharmacy License standards: inventory, reporting, and posting of the current license.
17. Evaluate media for purchase recommendations.
18. Orient & instruct students, regarding: the safe, effective use of lab equipment and time.
19. Collates pre- and post-activity records, and compiles report data on lab/skills utilization.
20. Maintain records on the utilization of the lab.
21. Maintain records on equipment/supplies signed out of the lab and liaise with vendors.
22. Liaison with the EU visit coordinator in the admissions office for prospective student visits.

Other Collaborative Involvement:

• Liaise with the Assoc. Dean, the Simulation Educator, and Clinical Liaison on the development of initiatives that support the work of the SON.
• Prepare updates for faculty meetings, reports on simulation and lab usage, and visitor numbers.
• Participate in meetings as needed. Attend semi-annual Clinical Instructor Workshop / Orientation.
• Keep the "wall TV" notice board updated regularly.
• Institutional support regarding marketing and admissions networking as requested (E.g., video creation, day of giving outreach, etc.)
• Participate in the Safety Committee and ensure that protocols and handbooks remain current.
• Ensure that testing schedules are confirmed through the electronic booking system, confirm details with faculty, and assist with proctoring prn.

Qualifications
Bachelor of Science in Nursing degree.
Current unencumbered Pennsylvania RN licensure with 2 years clinical experience.
Certified Healthcare Simulation Educator® (CHSE®) or Operations Specialist® (CHSOS®) (will train if needed).
Proficient with computer technology and basic office software (E.g., MSWord, Excel).
Ability to communicate effectively with faculty and students.
Supplemental Information
This is an active job. May be required to handle moderately heavy equipment and/or mannequins.
About Eastern University
Eastern University is a Christian university of the arts and sciences that integrates faith, reason and justice for students in its undergraduate, graduate, seminary, urban, professional and international programs. Applicants should have a Christian commitment compatible with its mission and be willing to support the mission and vision of the university. The university complies with federal and state guidelines of nondiscrimination in employment; members of protected classes encouraged to apply.
Background Checks
Standard University employees are required to complete the background clearance process. Employment is contingent upon the successful results of an employment background screening. The employment background screening may include but is not limited to your consumer credit history (for positions that work with the university finances or alumni funds only), verification of education and professional credentials, criminal history, driving history, residency, immigration status, performance, references, and other qualities pertinent to your qualifications for the following position.
Youth Clearances are required for positions with direct contact with children and essential personnel positions. Employees working with or around minor age children are required to complete the youth clearance process which includes the following four child protection clearances:
1) Affidavit;
2) FBI Criminal Record Check;
3) Pennsylvania Department of Human Services Child Abuse History Clearance and;
4) Pennsylvania State Police Criminal Record Check.
In accordance with state laws, Act 73 of 2007, Act 153 of 2014, Act 168 (relating to the Child Protective Services Law), school employees of Eastern University who will have "direct contact with children" must complete the background check process prior to employment. Results must be submitted within ten days of receipt.
Description Disclaimer
This description is intended to describe the general level and nature of work performed by the person/people assigned to this position. It is not to be construed as an exhaustive list of duties and responsibilities of the person/people so assigned.
For all positions: Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Statement of Non-Discrimination
Eastern University is committed to the principles of equal opportunity as defined under federal and state law, and does not discriminate unlawfully on the basis of race, gender, sexual orientation, color, creed, disability, national/ethnic origin, age, disabled veteran/Vietnam-era, Genetic Information and Nondiscrimination Act (GINA), or veteran status in its admission policy, program, or activities, educational policies, scholarship and loan programs, athletic and other University-administered programs, or employment practices and programs.
We offer a complete benefits package to full-time faculty and staff including healthcare coverage, retirement plan contributions, flexible spending and health savings accounts, life insurance, long-term and short-term disability, tuition remission and tuition exchange participation as well as an extensive holiday, summer hours and paid time off leave schedule.
Part-time Regular staff who are scheduled 30-36 hours per week over the course of a year, receive a full benefit package based on their part-time scheduled hours. Healthcare coverage is based on the ACA medical coverage guidelines. Affiliate faculty receive a benefit package as outlined with their covenant. Adjunct faculty may be eligible for medical coverage under the ACA after an annual one year lookback review.
Part-time staff who are scheduled to work less than 30 hours per week schedule are eligible for employer contribution towards the retirement plan after one year of employment. Eligibility rules apply. Adjunct faculty may make employee deferral contributions towards the retirement plan.
Part-Time Graduate Assistant Coaches are eligible for participation in the Tuition Remission Coaches Program.
Temporary, Contractors and Seasonal Employees: Individuals in this status are scheduled on an as-needed-basis and are not eligible for participation in the University's benefits programs.
Detailed information regarding our benefits program and eligibility is provided once hired or you can contact Human Resources with any questions.