Technical Support Associate Jobs in Philadelphia, PA

Job Description: Job Title: IT/AV Support Specialist - PART-TIMEOrganization: G&A Museum Operations Mantua LLC, operating at the Edelman FossilPark & Museum of Rowan University in Mantua Township, NJ. Learn more atwww.efm.orgPosition Overview: The IT/AV Support Specialist at Edelman Fossil Park & Museumplays a crucial role in ensuring the smooth operation of the museum’s IT/AVinfrastructure and ensuring the successful presentation of media-based digitalcontent across the museum’s exhibitions, programs, and events. This position bridgestechnical expertise with creative collaboration, teamwork and support. Reporting tothe IT/AV Manager, this position provides technical support to museum staff,volunteers, and visitors while managing critical IT/AV systems, security protocols,digital exhibits and Public & Private Events playing a critical role in the museum'smission to deliver engaging and accessible experiences for visitors of all ages. Theideal candidate is a hands-on problem solver, motivated, independent andteam-player - future thinker with a strong technical background in IT/AV basedsystems and a strong passion for technology. This role requires flexibility, strongcommunication & technical skills, and a commitment to excellence in both front- andback-of-house operations. Self-Motivated, positive attitude and strong desire to growand learn in the IT/AV industry.Technical Support & User Assistance● Provide MAC/PC technical support for museum staff, volunteers, and visitorsregarding hardware, software, and network-related issues.● Install, configure, and maintain computer systems, printers, and peripherals.● Assist employees with email access, file management, and software-relatedinquiriesLiaison to Managed Service Provider (MSP)● Coordinate IT support requests and escalate unresolved issues● Ensure timely resolution of IT issuesDigital Media & Interactive Exhibit Support● Assist with the maintenance and troubleshooting of interactive digital exhibits,VR experience equipment and programming, touchscreen displays, ticketingkiosk systems, and RFID technologyEdelman Fossil Park & Museum IT Support Specialist Job Description March 3, 2025● Ensure seamless integration between museum networks and interactiveinstallations.● Perform regular system checks and coordinate with multiple vendors forsoftware updates and hardware repairs.● Troubleshooting and identifying bugs● Future Proofing Systems.Private / Public Event & Educational Programming IT/AV Support● Provide IT/AV support for educational programs, lectures, and private museumevents.● Set up and troubleshoot Audio-Visual equipment, microphones, cameras,projectors, and streaming technologies● Ensure all IT/AV client requirements are met for museum rentals, corporateevents, and fundraisers.● Coordinate with external vendors and event planners to ensure smoothtechnology integration and production● Operate AV/IT equipment during live events, lectures, and performances asneeded including Yamaha Audio Board, Shure Wireless Microphones, 4K VideoCameras, Blackmagic Video Switchers, Video Encoders, PTZ Controllers,Livestream Hardware, Video Encoders/Decoders● Livestream Software - Vmix, OBS, Wirecast, Blackmagic Software Suite, AdobeCreative Cloud● Livestream / Multicamera Live Switch Environments - Planning,Implementation, Production● WebEx, Zoom, Teams, Google Meet Conferencing Software Implementation &MonitoringEquipment & Asset Management● Maintain an inventory of IT/AV assets, including computers, mobile devices, andsoftware licenses.● Plan and oversee hardware/software upgrades and coordinate IT/AV relatedpurchases.● Routine Maintenance & Scheduling of equipment & systemsIT/AV Strategy & Planning● Evaluate and recommend technology solutions to enhance museum operations.● Stay informed about emerging technologies to optimize museum IT/AV systemsDocumentationCreating and updating SOPs (Standard Operating Procedures)Daily Reports / ChecklistsProject TrackingEvent WorkflowsEdelman Fossil Park & Museum IT Support Specialist Job Description March 3, 2025Audi/ Video Signal FlowsAdditional Hardware / Software Knowledge Preferred:● Qsys● Crestron● Dante● Google Admin● Brightsign● Sonos● Zoom, Teams, Meet, WebEx● Blackmagic● Yamaha Digital Audio Board / Live Audio EQ for Events● AV over IP● MAC/PC Environments● Remote Management Software (VNC / Anydesk)● Power Management / Backup Power Management - (UPS)● Live AV Event ExperienceOrganization: G&A Museum Operations Mantua LLC, operating at the Edelman Fossil Park& Museum of Rowan University in Mantua Township, NJ. Learn more at www.efm.orgQualifications● Associate’s or Bachelor’s degree in IT, Audio-Visual Technology, MediaProduction, or related field preferred, or equivalent work experience. Relevantcertificates acceptable.● 1–3 years of experience in IT/AV installation or technical support, preferably in amuseum, gallery, or live performing arts environment● Live AV Event Experience● Proficient in using and troubleshooting IT/AV systems & equipment● Strong organizational and problem-solving skills.● Ability to work independently and as part of a dynamic team● Flexibility to work evenings or weekends for special events● Proficiency in Windows and Mac desktop support.● Strong understanding of networking concepts, including LAN, Wi-Fi, TCP/IP, andDHCP.● Experience with system and user administration, including Google Workspaceand Google Admin● Strong troubleshooting and problem-solving skills.● Excellent communication and interpersonal skills.● Positive attitude and spiritPreferred Skills:Edelman Fossil Park & Museum IT Support Specialist Job Description March 3, 2025● Familiarity with digital media formats and content delivery platforms● Experience with AV networking and IP-based media systems.● Knowledge of digital video editing, playback software (e.g., VLC, BrightSign,Davinci, Vmix, OBS, Adobe Creative Cloud), and basic programming of AVcontrol systems● LIVE Event - Video Multicam Livestreaming & Process - AV for Live EventProductionWork Setting:● Museum headquarters is in the stunning new Edelman Fossil Park Museum. Theheadquarters suite features a reception area, private offices, a large open officearea, three conference rooms, a kitchenette, team lounge, and outdoor patio,overlooking a 4-acre lake.● This is a Part-Time position with G&A Museum Operation, LLC, based at theEdelman Fossil Park & Museum, in Mantua Township, NJ● The role requires evening or weekend work for special events● The role may require occasional work outdoors.● The role may require lifting or moving light to moderately heavy objects.“Discover the Past. Protect the Future.” This is an opportunity to grow with a young,vibrant, and purpose-driven world-class organization.Start Date: ASAPHow to Apply: Interested candidates are encouraged to submit their resume and acover letter detailing their relevant experience and qualifications toit@efm.org. Please include "IT/AV Support SpecialistApplication" in the subject line. Applications will be accepted on a rolling basis untilthe position is filled.🦕 🦕 🦕About LeadershipDr. Kenneth Lacovara, Founding Executive Director, has unearthed some of the largestdinosaurs ever to walk the earth, including the massive 65-ton Dreadnoughtus, whichappeared in the recent film Jurassic World: Dominion. He is a recipient of TheExplorers Club Medal, the highest honor in exploration. He is a TED speaker, recipientof a Nautilus Book Award, co-recipient of a Telly Award, and author of the bestseller,Why Dinosaurs Matter (Simon & Schuster.) His research has been featured three timesin Discover magazine’s 100 Top Science Stories of the Year, and he has appeared inover 20 television documentaries. He is the former founding dean of the School ofEarth & Environment of Rowan University. He founded the Green Jobs Academy, whichhelps workers retool for careers in green energy and other sustainable fields. And heserves on the Scientific Advisory Board of Colossal Biotechnology, a CRISPR-basedcompany endeavoring to resurrect the wooly mammoth and other recently extinctspecies.Edelman Fossil Park & Museum IT Support Specialist Job Description March 3, 2025About the Jean & Ric Edelman Fossil Park & MuseumThe Jean & Ric Edelman Fossil Park & Museum of Rowan University will transformlives by providing a unique opportunity to explore a remarkable site of scientificwonder. Visitors will embark on a personal, hands-on voyage of discovery in anextraordinary setting that bears witness to one of the most momentous events in ourplanet's history. By opening a window to the past, we imbue visitors with the thrill ofscientific discovery as they develop a new appreciation for the preciousness of lifethat sustains our world today.The museum under construction will become a one-of-a-kind destination that botheducates and entertains. The local community will gain a world-class culturalinstitution that will attract visitors from across the country and around the globe. Thefossil park and museum will energize economic development in the region, elevatethe prominence of Rowan University, and foster pride of place for Southern NewJersey.Globally Important Research: At the Jean & Ric Edelman Fossil Park & Museum,visitors travel back in time to when dinosaurs ruled New Jersey. Sixty-six millionyears ago, an asteroid struck the Earth, wiping out the dinosaurs and 75% of species.The fossil park’s 4-acre fossil quarry, set into a 65-acre property, is providingscientists with the best view ever into this pivotal, calamitous event that ended anEarth era, paving the way for the modern world as we know it. Over the past 13 years,fossil park founder, Dr. Kenneth Lacovara, and his team, have unearthed over 100,000fossils from a 66-million years old bonebed in the quarry bottom, and have catalogedover 100 fossil species.A Rich Heritage: Surprising to many, New Jersey boasts a rich heritage of fossildiscovery. In 1858, Hadrosaurus, the world’s first discovered nearly complete dinosaur,was found in Haddonfield, New Jersey. In 1866, the world’s first discoveredtyrannosaur, Dryptosaurus, was unearthed just a mile from the fossil park. (T. rex,found in Montana, would come later in 1905.) Many other new species of ancientcreatures have been discovered in New Jersey, from Cretaceous beds running fromFreehold southwest through Swedesboro. Although dinosaurs were first recognizedfrom fragmentary remains in England, southern New Jersey can rightfully claim itsplace as the cradle of dinosaur paleontology.The Thrill of Discovery: Hand-on, authentic discovery is at the core of the Jean & RicEdelman Fossil Park public experience. Above the research layer, there are areasdesignated for public digging. Nearly every child or grownup who visits the quarry todig for fossils, finds a 65-million-year-old fossil, with their own hands, that they getto take home. Over and over, this has been a transformational experience for people.When they make a personal connection between themselves and deep time, and theplace where they live and the Earth’s ancient past, they never again see the world, ortheir place in it, in quite the same way. Children seem to understand the authenticityof the experience. The shark tooth or ancient clam that they may dig up, is a realdiscovery. At that moment, they become explorers, voyagers, authenticdiscoverers—an experience that can set them on a new path.Sustainability: The core concept behind the Jean & Ric Edelman Fossil Park Museumis that we must learn from Earth’s deep past to guide our way into the future. TheEdelman Fossil Park & Museum IT Support Specialist Job Description March 3, 2025extinction of the dinosaurs serves as a cautionary tale for the multiple, simultaneousexistential crises we face today. In the Hall of Extinction & Hope, visitors will confrontthe alarming facts about the unfolding climate and biodiversity crises. And they willlearn why there is hope in the battle to save Earth’s atmosphere and biosphere, andthat we all must act now to create the future that we all wish for our posterity.Finally, through a personalized RFID system, visitors will connect with sustainabilityprograms and organizations, giving them a sense of agency and avenues throughwhich they can make a positive difference.Carbon Net-Zero and Sustainable Construction: The Jean & Ric Edelman Fossil ParkMuseum will be an all-electric building, deriving its energy from zero-carbonelectricity and ground-source heating and cooling. Upon opening, the museum will beNew Jersey’s largest carbon net-zero facility. Further, construction is underway usingreduced carbon concrete, bird-safe glass, and large amounts of embodied carboncontained within sustainably-raised accoya cladding and wood-fiber-laminationbeams.At Edelman Fossil Park & Museum, we treasure the diversity of our planet's history andare committed to reflecting that diversity in our team. Edelman Fossil Park & Museumis an Equal Opportunity/Affirmative Action Employer. All qualified applicants willreceive consideration for employment without regard to race, creed, color, nationalorigin, age, ancestry, nationality, marital or domestic partnership or civil union status,sex, pregnancy, gender identity or expression, disability status, liability for militaryservice, protected veteran status, affectional or sexual orientation, atypical cellular orblood trait, genetic information (including the refusal to submit to genetic testing), orany other category protected by law. Powered by JazzHR KEpr5jOupR