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Technical Support Associate Jobs in Philadelphia, PA

Jawnt

Customer Support Associate

Philadelphia, PA · On-site

$17.75 - $24.25/hr

Customer Support Associate Jawnt is a Philly-founded startup on a mission to make commuting easier ... technical user * Clear, calm, and confident in how you communicate, especially under pressure

Insinger

Technical Sales Support

Philadelphia, PA · On-site

High School Diploma or Associate's Degree in a technical, business, or related field is ... You enjoy supporting teammates and customers in a fun, tight-knit work environment. * You keep ...

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Berkley

Associate Support Analyst Intern

Wilmington, DE · On-site

Responsibilities The Associate Support Analyst Intern on Berkley Technology Services' Experience ... Manage end-user support requests that encompass a range of technical needs and come in via support ...

KGTiger

User Systems Support Mobile Associate

Philadelphia, PA · On-site

$21 - $24.50/hr

Receives requests from users to determine error situations and technical problems; monitors tickets ... The USS associate is expected to perform the full scope of service and support for all Office of ...

Mondo

Technical Analyst

Glenside, PA · Remote

$23 - $25/hr

Collaborate with the broader IT support team to meet project milestones and fulfill internal and external commitments. Minimum Requirements: * Associate's degree or vocational/technical training in a ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Philadelphia, PA

Technical Support Associate information

See Philadelphia, PA salary details

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How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Philadelphia, PA is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $24.28 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Philadelphia, PA?

The most popular types of Technical Support jobs in Philadelphia, PA are:

What are popular job titles related to Technical Support Associate jobs in Philadelphia, PA?

For Technical Support Associate jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Philadelphia, PA look for?

The top searched job categories for Technical Support Associate jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Technical Support Associate jobs?

Cities near Philadelphia, PA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Customer Support Associate

Jawnt

Philadelphia, PA • On-site

$17.75 - $24.25/hr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Customer Support Associate

Jawnt is a Philly-founded startup on a mission to make commuting easier, more affordable, and more sustainable. We partner with universities, healthcare systems, governments, and enterprise organizations to help their people get to work reliably, affordably, and with less impact on the planet.

We believe getting to work shouldn't be the hardest part of your day. Behind every bus ride, train tap, or bike share is a person just trying to get where they need to go, and we're here to make that simple. Jawnt is trusted by the Commonwealth of Pennsylvania, The City of Philadelphia, Penn and Penn Medicine, and other major employers nationally to power the way their people move.

We're a Philly company through and through, operating out of Bond Collective in Suburban Station (yes, right above the trains ). Our team is full of people who genuinely care about cities, public transit, and helping others.

The Role

We're looking for a Customer Support Associate who thrives in hands-on customer support roles. You'll be the human face of Jawnt: the person commuters talk to when they need help enrolling in their benefits, getting their card to work, or figuring out how to ride the bus for the first time.

This role is key to our daily operations and requires responding to a high volume of messages and phone calls daily. You'll be solving real problems for real people, and working closely with our Sr. Associate and reporting to our Director of Customer Success. You'll collaborate with Product and Engineering teams to flag bugs, feature requests, and improvements based on customer feedback, and will also work closely with our COO. Every insight you surface directly shapes our product roadmap and company priorities.

This is a Philadelphia-based, in-person role at Bond Collective. This role will start as a 3-month contract-to-hire trial, which is an opportunity for both you and Jawnt to make sure it's a great long-term fit. We're looking for someone who is committed to managing customer support for at least a year, with clear opportunities to move into different areas of the company as you grow (current team members started in Support and moved into Product, and Operations and Account Management).

You Will…
  • Respond quickly and kindly to customer questions via chat, email, and phone
  • Troubleshoot issues with Jawnt Pass and transit cards, including activations, declined transactions, balance discrepancies, and replacement requests
  • Identify patterns in customer issues and flag them to Product and Engineering weekly - your frontline perspective directly influences our roadmap
  • Track, document, and escalate issues clearly to the right team, ensuring nothing falls through the cracks
  • Handle multiple conversations at once while maintaining accuracy and calm under pressure
  • Offer tech support to a diverse array of riders, from first-time transit users to power commuters
  • Represent Jawnt with empathy, curiosity, and pride, helping riders feel heard and supported
You Are…
  • A natural helper who genuinely finds joy in making someone's day easier
  • Patient with complexity: equally comfortable helping a grandparent with password resets and walking through debit card authorization logic with a technical user
  • Clear, calm, and confident in how you communicate, especially under pressure
  • Organized and dependable, with a natural sense of ownership
  • Entrepreneurial-minded and curious about how startups work - his role can be launchpad into Product, Operations, or other areas of the company
  • Comfortable using tools like Intercom, Aircall, and Linear (or quick to learn them)
  • Based in Philadelphia and genuinely excited to work in person at Bond Collective with a mission-driven team
  • 1-4 years of work experience OR a college graduate with some meaningful work experience

Apply