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Technical Support Associate Jobs in Philadelphia, PA

KGTiger

User Systems Support Mobile Associate

Philadelphia, PA · On-site

$21 - $24.50/hr

Receives requests from users to determine error situations and technical problems; monitors tickets ... The USS associate is expected to perform the full scope of service and support for all Office of ...

Mondo

Technical Analyst

Glenside, PA · Remote

$23 - $25/hr

Collaborate with the broader IT support team to meet project milestones and fulfill internal and external commitments. Minimum Requirements: * Associate's degree or vocational/technical training in a ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Philadelphia, PA

Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Philadelphia, PA is $24.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $26.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Philadelphia, PA? The most popular types of Technical Support jobs in Philadelphia, PA are:
What are popular job titles related to Technical Support Associate jobs in Philadelphia, PA? For Technical Support Associate jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Philadelphia, PA look for? The top searched job categories for Technical Support Associate jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Technical Support Associate jobs? Cities near Philadelphia, PA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Operations Support Associate

JSM Consulting

Philadelphia, PA • On-site

Other

Re-posted 2 days ago

Job description

In this role, you'll provide on-site operational support at the assigned facility, ensuring efficient customer service and vehicle readiness.
The ideal candidate is motivated, organized, and comfortable delivering hands-on support in a fast-paced environment.
What you'll do:
Customer Service and Vehicle Processing:

  • Assist customers with the rental process, including check-in, vehicle assignment, and rental return.
  • Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections.
  • Manage and organize vehicle compliance documents.
Operational Support:
  • Organize the vehicle lot and coordinate vehicle transportation.
  • Complete daily rental operations tasks.
  • Report vehicle issues, program challenges, and bugs to the designated point of contact.
Standards and Communication:
  • Maintain the company's service standards when interacting with drivers.
  • Communicate effectively with on-site staff and remote support teams.
  • Provide clear, concise updates and maintain accurate documentation.

Ideal candidate profile
Someone outgoing and able to have a conversation (they will need to talk to customers), and then also work heads down and clean/move a car. Past car detailing experience is a plus, or someone who has worked around cars, or has worked outside
Daily tasks
Customer Service and Vehicle Processing: • Assist customers with the Flexdrive rental process, including check-in, vehicle assignment, and rental return. • Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections. • Manage vehicle compliance documents. Operational Support: • Organize the vehicle lot and manage vehicle transportation. • Conduct daily rental operations tasks. • Ability to physically handle high amounts of standing and walking. • Report vehicle issues, program challenges, and bugs to the designated point of contact.
Required skills
Experience: • 1+ year of experience in an in-person customer service role like retail, technical support or hospitality • Familiarity with the market area • Demonstrated ability to provide excellent customer service and resolve problems effectively. • Strong verbal and written communication skills. • Proven ability to maintain patience, identify and solve problems, de-escalate situations, and work effectively in a team. • Valid, unrestricted driver's license and a satisfactory driving record, and be insurable under insurance policy. • Ability to follow instructions and work independently.

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