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Technical Support Associate Jobs in Pasadena, CA

Doen

Associate Technical Designer

Los Angeles, CA · On-site

$30/hr

Our mission is to create lasting, beautiful collections while supporting individuals in all aspects ... Associate Technical Designer Classification: Non-Exempt Hourly Range*: $30 p/h Working Hours*

RIDE Mobility

RIDE Services- Technical Trainer

Pasadena, CA · On-site

$35.50 - $47.25/hr

... to support lesson development and instructor-led activities. The primary goal of a technical ... Associate's degree or equivalent experience in electrical engineering, automotive technology, or a ...

RIDE Mobility

RIDE Services- Technical Trainer

Pasadena, CA · On-site

$35.50 - $47.25/hr

... to support lesson development and instructor-led activities. The primary goal of a technical ... Associate's degree or equivalent experience in electrical engineering, automotive technology, or a ...

LA28

Associate, IT Support Technician

Los Angeles, CA · On-site

$23.25 - $31.75/hr

... Associate, IT Support Technician Reporting to the Sr. Manager, Service desk Lead, this role will ... Escalate tickets as necessary; track activities of technical support specialists to whom tickets ...

LA28 (Web)

Associate, IT Support Technician

Los Angeles, CA

$23.25 - $31.75/hr

Technical knowledge of Identity Management(Azure Active Directory), Office 365, Cloud Based Phone Systems, experience with enterprise mobility management and mobile device management. * In-depth ...

Intuit Dome

IT Support Specialist

Inglewood, CA · On-site

Provide technical assistance to employees via in-person, phone, and remote support channels ... Associates degree in Computer Science, Information Technology, or equivalent work experience. * 2-3 ...

Perfect Circuit

Customer Service Associate

Burbank, CA · On-site

$15.50 - $21.50/hr

We are looking for a knowledgeable full/part-time customer service associate to join our team here ... Provide technical support and troubleshooting for customer inquiries or product issues. * Process ...

Perfect Circuit

Customer Service Associate

Burbank, CA · On-site

$15.50 - $21.50/hr

Job Title We are looking for a knowledgeable full/part-time customer service associate to join our ... Provide technical support and troubleshooting for customer inquiries or product issues. * Process ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Pasadena, CA

Technical Support Associate information

See Pasadena, CA salary details

$12

$26

$62

How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Pasadena, CA is $26.94, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Pasadena, CA?

The most popular types of Technical Support jobs in Pasadena, CA are:

What are popular job titles related to Technical Support Associate jobs in Pasadena, CA?

For Technical Support Associate jobs in Pasadena, CA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Pasadena, CA look for?

The top searched job categories for Technical Support Associate jobs in Pasadena, CA are:

What cities near Pasadena, CA are hiring for Technical Support Associate jobs?

Cities near Pasadena, CA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Pasadena, CA as of June 2026, with employment types broken down into 78% Full Time, 9% Part Time, and 13% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $56,027 per year, or $26.9 per hour.

Desktop Support Technician I

Prosum Inc.

Los Angeles, CA • On-site

$24 - $28/hr

Contractor

Posted 17 days ago

Job description

Job Description
Desktop Support Technician I
Pay Range: $24-$28 per hour
Position Summary
The Desktop Support Technician I provides technical support to end users and is responsible for diagnosing, troubleshooting, maintaining, and repairing desktop hardware, software, peripherals, and related technology.
This role supports users both onsite and remotely and assists with workstation deployments, equipment moves, network connectivity, printer installation, and other IT support activities. The ideal candidate has strong customer service skills, a practical approach to troubleshooting, and the ability to work effectively in a fast-paced enterprise environment.
Key Responsibilities
  • Provide technical support and troubleshooting assistance to end users for desktop hardware, software, peripherals, and other technology-related issues.
  • Image and deploy PCs, laptops, and Macs using enterprise management and imaging tools such as SCCM and Casper.
  • Analyze, maintain, troubleshoot, and repair desktop and laptop hardware, software, and peripherals.
  • Install and configure printers and other workstation peripherals.
  • Activate network ports and perform desktop patching in telecommunications/IDF areas.
  • Provide support to remote users and remote locations, including assistance with departmental and user moves.
  • Assist with the installation, repair, and maintenance of workstations across multiple locations.
  • Diagnose and escalate technical issues when appropriate to ensure timely resolution.
  • Communicate customer service issues and technical concerns to management as needed.
  • Identify opportunities to improve IT support processes and recommend solutions to the Client Services team.
  • Prepare defective hardware and parts for shipment to manufacturers.
  • Maintain records and inventory of spare equipment and replacement parts.
  • Participate in vendor training and technical workshops to maintain proficiency with workstation and peripheral equipment.
  • Participate in an on-call support rotation as required.
  • Perform other duties as assigned.
Required QualificationsEducation
  • High school diploma or equivalent required.
  • Associate's degree in Information Technology, Computer Science, or a related field preferred.
Experience
  • At least 6 months of IT experience, with up to 2 years of experience preferred.
  • Previous desktop support experience preferred.
  • Familiarity with enterprise IT environments and end-user support.
Technical Exposure
Experience with or exposure to the following is preferred:
  • SCCM
  • Casper
  • Cerner or similar enterprise healthcare applications
  • FootPrints or similar IT service management/ticketing systems
  • Kronos or similar workforce management systems
  • Desktop and laptop hardware troubleshooting
  • Printer and peripheral installation
  • Network connectivity and basic network troubleshooting
Skills and Competencies
  • Strong troubleshooting and problem-solving abilities.
  • Excellent customer service and communication skills.
  • Ability to prioritize and manage multiple support requests.
  • Ability to work independently as well as collaboratively with an IT support team.
  • Strong attention to detail and documentation skills.
  • Ability to communicate technical information clearly to non-technical users.
  • Willingness to learn new technologies and participate in ongoing training.
  • Ability to work across multiple locations and respond to onsite and remote support needs.
  • Ability to participate in on-call support as required.
Work Environment
This position may require working across multiple office, clinical, or operational locations and providing support to both onsite and remote users. The role may involve handling computer equipment, traveling between work areas, and responding to urgent technical support needs.
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