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Technical Support Associate Jobs in Pasadena, CA

WINONICS

IT Support Specialist

Brea, CA · On-site

$23 - $25/hr

In this role, you will provide first-line technical support across office and manufacturing ... Associate degree in Information Technology, Computer Science, or a related field. * CompTIA A ...

WINONICS

IT Support Specialist

Brea, CA · On-site

In this role, you will provide first-line technical support across office and manufacturing ... Associate degree in Information Technology, Computer Science, or a related field. * CompTIA A ...

WINONICS

IT Support Specialist

Brea, CA · On-site

$55 - $75/hr

In this role, you will provide first-line technical support across office and manufacturing ... Associate degree in Information Technology, Computer Science, or a related field. * CompTIA A ...

ALO

Associate Technical Designer

Commerce, CA · On-site

$71K - $80K/yr

... well as supporting senior technical advisors and senior technical designers. This position also gives our newest staff excellent visibility with the product itself. The alo Associate Technical ...

RIDE Mobility

RIDE Services- Technical Trainer

Pasadena, CA · On-site

$35.50 - $47.25/hr

... to support lesson development and instructor-led activities. The primary goal of a technical ... Associate's degree or equivalent experience in electrical engineering, automotive technology, or a ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Pasadena, CA

Technical Support Associate information

See Pasadena, CA salary details

$12

$26

$62

How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Pasadena, CA is $26.94, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Pasadena, CA?

The most popular types of Technical Support jobs in Pasadena, CA are:

What are popular job titles related to Technical Support Associate jobs in Pasadena, CA?

For Technical Support Associate jobs in Pasadena, CA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Pasadena, CA look for?

The top searched job categories for Technical Support Associate jobs in Pasadena, CA are:

What cities near Pasadena, CA are hiring for Technical Support Associate jobs?

Cities near Pasadena, CA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Pasadena, CA as of June 2026, with employment types broken down into 78% Full Time, 9% Part Time, and 13% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $56,027 per year, or $26.9 per hour.

POS Support Technician (Korean Bilingual)

United Merchant Services

Los Angeles, CA • On-site

Full-time

Re-posted 12 days ago

Job description

About Bluu, Inc.

Bluu, Inc. is a technology and payments company providing integrated POS, payment processing, hardware, software, online ordering, and business management solutions for the restaurant and retail industries.

We are committed to delivering reliable, innovative technology that helps businesses operate more efficiently and grow. Join our team and be part of a growing company shaping the future of POS and payment technology.


Location: Los Angeles, CA, Full Time


Position Summary

The POS Support Technician will provide technical support to merchants, agents, and resellers while assisting with the deployment, maintenance, and troubleshooting of POS systems and related hardware. This role requires strong problem-solving abilities, excellent communication skills, and the ability to work independently in a fast-paced environment.


Responsibilities

  • Provide phone-based technical support to merchants, resellers, and agents.
  • Document all support requests, issues, and resolutions accurately.
  • Resolve technical issues in a timely and professional manner.
  • Prepare, configure, and stage POS hardware and software for deployment.
  • Maintain POS department equipment, tools, and inventory.
  • Perform hardware repairs and replacements both in-house and at customer locations as needed.
  • Test, evaluate, troubleshoot, and document software and hardware issues.
  • Install and configure POS software, hardware, cabling, networking equipment, and related systems.
  • Monitor system performance and diagnose operational issues.
  • Provide training and technical guidance to associates, merchants, and resellers.
  • Create and maintain technical documentation and support materials.

Qualifications

  • Bilingual proficiency in English and Korean required.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently and manage multiple priorities.
  • POS, PC support, or related technical support experience preferred.
  • Willingness to work off-site occasionally.
  • Ability to travel for business when required.
  • ComTIA A+ Certification is a big plus